Canon imageRUNNER ADVANCE System V3.13 Service Manual page 136

Error Code Display
Pop- Histo-
up ry
EAC0002
EAC0003 -
-
-
EAC0004 -
-
-
EAC0005 -
Message
An error not connected to the
server is occurred. Refer to the
instruction manual.
Could not connect to the server.
Wait a moment, and then perform
the operation.
Could not send the backup data
to the server.
Wait a moment, and then perform
the operation.
Could not retrieve the backup da-
ta to be restored.
Wait a moment, and then perform
the operation.
Could not connect to the server.
Check Proxy Settings in Settings/
Registration, as well as the other
network settings for this device.
Could not send the backup data
to the server.
Check Proxy Settings in Settings/
Registration, as well as the other
network settings for this device.
Could not retrieve the backup da-
ta to be restored.
Check Proxy Settings in Settings/
Registration, as well as the other
network settings for this device.
Could not connect to the server.
Check Proxy Settings in Settings/
Registration.
Cause
[Cause 1] The device is not regis-
tered with the backup service (un-
registered).
[Cause 2] Occurred due to timing
while the device registration desti-
nation is switched from the sales
tenant (Organization) to the cus-
tomer (tenant).
[Cause 3] The backup service li-
cense has been disabled or can-
celed.
[Cause 4] The customer tenant has
been deleted.
A time-out occurred during the
communication between the Ac-
cess Token Provider and Cloud.
An error attributed to a network fail-
ure occurred.
Connection with the proxy server
failed.
131
7. Backup/Restoration
Remedy
See the backup service's user's
guide.
Enable the device to connect to
Cloud in the following procedure.
1. Connect the device to the
the network.
2. Set the device proxy.
3. Make sure that the proxy
server set in Procedure 2
operates normally.
4. Make sure that the proxy
server set in Procedure 2 al-
lows the device to access
the Cloud URL.
5. If the problem is not re-
solved by performing the
Procedures 1 to 4, check the
following items.
• The device is connec-
ted the proper network
environment.
• Proper values are set
in [Settings/Registra-
tion] -> [Network] of the
device.
Enable the device to connect to
Cloud in the following procedure.
1. Connect the device to the
the network.
2. Set the device proxy.
3. Make sure that the proxy
server set in Procedure 2
operates normally.
4. Make sure that the proxy
server set in Procedure 2 al-
lows the device to access
the Cloud URL.
5. If the problem is not re-
solved by performing the
Procedures 1 to 4, check the
following items.
• The device is connec-
ted the proper network
environment.
• Proper values are set
in [Settings/Registra-
tion] -> [Network] of the
device.
Enable the device to connect to
Cloud in the following procedure.
1. Connect the device to the
the network.