Troubleshooting; Hardware Setup; Sim Card Activation Problem - Renesas RX600 Series Quick Start Manual

Renesas RX Family
Disclaimer
The activation steps above are provided by SIM Provider Truphone. They are the most current at the time of
publishing this application note. If you need help activating your SIM card, contact Truphone support
iot.truphone.com or Contact Support |
If you have a SIM card from any other provider then contact the technical support for that provider.
For any other issue that cannot be resolved please contact Renesas Support at
Note: The SIM card provider for the Quick Start Guide example project is Truphone. If you use any other
SIM card provider you must change the Access Point Name required for the SIM card provider in your
global region. Failure to do so could result in the RYZ024A not connecting to the cellular network.
To set the Access Point Name (APN) for SIM Card provider other than Truphone
The APN is set in the example project in /src/r_cellular/r_cellular_config.h
#define CELLULAR_CFG_AP_NAME iot.truphone.com
See

7. Troubleshooting

This section includes a common set of issues and how to resolve them. The two types of issues that you
may encounter are due to the hardware setup or SIM activation. The steps that follow will help to resolve
those types of issues. For any other issue that cannot be resolved please contact Renesas support at
Technical Support .

7.1 Hardware Setup

A first step for any general issue is to verify that the proper connections are made. For example, Executing
Menu 2 CAT-M Information results in ** RYZ024A init FAILED **. Refer to Figure 5.
•
The power cable is plugged into the power jack of the RSK-RX65N-2MB board.
•
The RYZ024A external antenna cable is plugged into the RYZ024A PMOD board.
•
The RYZ024A PMOD board is connected to the PMOD1 port of the RX65N-2MB board.
•
The mini-B USB device cable is connected to the serial port (G1CUSB0) of the RSK-RX65N-2MB board.
The Type-A end of the device cable is connected to the host PC.
•
The micro-USB cable is plugged into the RYZ024A PMOD connector (CN4).
•
E2 Lite Debugger is disconnected when trying to run the code.
•
Check to see that the SIM card is fully inserted in the SIM slot (on the underside of the RYZ024A PMOD
module). Check for proper SIM card orientation in the slot.

7.2 SIM Card Activation Problem

•
If the SIM activation fails, verify that the ICCID number and PUK numbers are correctly entered when
activating the SIM card on Truphone IoT SIM activation platform
•
If Menu 3 Validate SIM activation PING response returns a Ping Failed condition, it can take up to 15
minutes or longer for the card to be activated after performing Activating the SIM Card to obtain LTE
Network access. In this case, wait at least 15 minutes (or longer) and repeat Menu 3 Validate SIM
activation.
•
SIM cards cannot be activated more than once. To verify whether the SIM card has already been
activated, please monitor and manage your SIMs on the Truphone IoT Connectivity Management
Platform or contact Truphone support through
•
If Menu 3 Validate SIM activation PING response continues to return Ping Failed condition, first check
the external antenna is connected securely to the RYZ024A PMOD and try again. The CSQ Network
Signal Quality (RSSI) could be too low to connect. If the RSSI is 99 then check external antenna is
connected or no Cell Network Signal could be detected in your area. An RSSI reading with RSSI = 15 or
less indicates marginal or poor reception.
R21QS0009EU0100 Rev.1.00
Feb.22.23
Truphone.
iot.truphone.com
RSK-RX65N-2MB – Quick Start Guide
Technical
/* APN : Truphone SIM Card */
truphone.com/connectit
by logging into your account.
Support.
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