Epson Stylus Pro 4900 User Manual page 140

Epson Stylus Pro 4900/4910
Symptom
The printer stops printing.
Your problem is not listed here.
User's Guide
Problem Solver
What to do
Is the status of print queue Pause? (Windows)
If you stop printing or the printer stops printing because of an error, the print queue enters
a Pause status. You cannot print in this status.
Double-click the printer icon in the Printers folder, and select Pause Printing from the
Printer menu to clear the check box.
Is the status in the Printer Setup Utility (or Print Center) Stopped? (Mac OS X)
Mac OS X 10.7, 10.6 and 10.5:
If you click Pause Printer in Print & Fax (Print & Scan for Mac OS X v10.7), and then click
Open Print Queue, the printer does not start printing until it is released.
(1) Click the Apple Menu, the System Preferences folder, and then the Print & Fax (Print
& Scan for Mac OS X v10.7) folder.
(2) Double-click the printer that is Paused.
(3) Click Resume Printer.
Mac OS X 10.4:
If you click Stop Jobs in the Printer Setup Utility, the printer does not start printing until it
is released.
(1) Double-click the Applications folder, the Utilities folder, and then Printer Setup
Utility.
(2) Double-click the printer that is Stopped.
(3) Click the job that is paused, and then click Start Jobs.
If Printer Setup Utility (or Print Center) is displayed in the Dock, you can follow the steps
below.
(1) Click the Printer Setup Utility (or Print Center) icon in the Dock.
(2) Double-click the printer that is Stopped.
(3) Click the job that is paused, and then click Start Jobs.
Decide whether the trouble is caused by the printer driver or the application.
(Windows)
Perform a test print from the printer driver so that you can check that the connection
between the printer and computer is correct and the printer driver settings are correct.
(1) Make sure that the printer is turned on and in ready status, and load A4 or larger paper.
(2) From the Start menu, open the Printers and Faxes or Printers folder.
(3) Right-click the target printer icon, and select Properties.
(4) On the General tab, click the Print Test Page button.
After a while the printer starts to print a test page.
❏
If the test page is printed correctly, the connection between the printer and
computer is correct. Go to the next section.
❏
If the test page is not printed correctly, check the items above again.
"You cannot print (because the printer does not work)" on page 138
U
The "Driver Version" shown on the test page is the version number of the Windows
internal driver. This differs from the Epson printer driver version that you installed.
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