Table of Contents
Advertisement
June 2007
Server location
The physical location of the Communication Control Toolkit server depends on
the type of connection you require. In a contact center or self-service
environment, the server must be collocated with Symposium Call Center Server.
In a knowledge worker environment, the server must be collocated with the
switch.
Backup, disaster recovery, and solution redundancy
A backup tape drive is not a requirement for Communication Control Toolkit.
You can use a hardware-RAID solution provided it does not have a negative
impact on TAPI performance. If you encounter issues with a hardware-RAID
solution, refer them to the RAID vendor.
Note: Software-RAID solutions, such as the one available from Microsoft, are
not supported.
If you require a hardware-redundant solution, it must be tested by one of the
following:
verification testing by a Nortel Packaged Services group
compatibility testing via the Nortel Developer Program
For information, refer to your Nortel representative or visit the Nortel developer
program web site at
http://www.nortel.com/developer
Note: Communication Control Toolkit does not support Microsoft clustering
because the software is currently not cluster-aware.
Planning and Engineering Guide
Engineering Communication Control Toolkit
49
Hide quick links:
Advertisement
Table of Contents
