Memory Requirements - Nortel CCT User Manual

June 2007
As the number of agents, number of resources, and call loads increase, the speed
of the processor required to maintain average CPU utilization below 70 percent
also increases.
Hard disk requirements
Communication Control Toolkit requires at least 2 Gb of hard disk space for
installation. The Communication Control Toolkit installer requires a minimum
of 128 Mb free on the C:\ drive, regardless of the location of the target
installation drive. This is because the installer requires a temporary directory on
the C:\ drive from which to work.
When you install the Nortel Communication Control Toolkit server, you must
ensure that you have enough space allocated for the Nortel Communication
Control Toolkit database. The Nortel Communication Control Toolkit database
is installed on the default drive in the Program Files\Microsoft SQL
Server\MSSQL$VCNNCCTDB directory. You must have a minimum of 68.1
Mb in this directory to install the Nortel Communication Control Toolkit
database; however, the database can reach a maximum size of 2 GBytes.

Memory requirements

RAM requirements
Communication Control Toolkit requires at least 1 Gb of RAM. Additional
RAM may be required for systems with a greater workload.
To determine whether the amount of memory on your platform is adequate for
your workload, use the Windows Performance Monitor. During steady state
operation, the average value of the pages per second counter for a 20-minute
period should not exceed 5. If it does, increase RAM and adjust the paging file
size (see "Paging file" on page 48).
You can use more than the recommended amount of RAM, but if you do, you
must allow additional disk space to accommodate the increase in size of the
paging file (see the following section).
Planning and Engineering Guide
Engineering Communication Control Toolkit
47