Pcanywhere Guidelines - Nortel CCT User Manual

June 2007
a third-party remote-maintenance product with a modem connection to the
PSTN and a connection to the LAN
With the above alternatives, end users assume the responsibility for setup on
their premises and the risks to their equipment associated with this pass-through
type of connection.

pcAnywhere guidelines

pcAnywhere is a remote support software application provided by Symantec
Corporation. Nortel has tested the performance of pcAnywhere, Release 10.5,
11.01 and 11.5 with Communication Control Toolkit 5.0. The test results
indicate that pcAnywhere can be used to connect to the Communication Control
Toolkit server in the following ways:
via an Ethernet connection over a LAN
via a dial-up connection into a primary domain controller (PDC) that
provides access to the Communication Control Toolkit server via a LAN
Problems occur if you attempt to connect directly to the Communication Control
Toolkit server via a modem, due to a potential conflict when a modem driver
coexists with Communication Control Toolkit's TAPI drivers on the same server.
Planning and Engineering Guide
Setting up remote support with a VPN
107