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Configuring Viewer
Adding a location
You may have call centres in different buildings and even on different floors
within those buildings. Use different location names to distinguish these
sites from one another and enable you to create more specific search queries.
Locations can have their own set of queries. The tree view in the queries
panel displays these queries for location listed under
Use the following procedure to add a new location:
1 On the Administration tab, click the LocationsInfo query under
Locations.
2 Click Add.
3 Enter a name and description for the new location.
4 Click OK to save or Cancel to exit without saving.
36
Standard 4.0
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Systems
Nortel Viewer
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