Configuring Cdns - Nortel CCT User Manual

June 2007

Configuring CDNs

CDNs are specialized ACD-DNs or queues on the switch. Communication
Control Toolkit can control CDNs that are not controlled by Symposium Call
Center Server (only one application can control a CDN). However,
Communication Control Toolkit can monitor CDNs controlled by other
applications, such as Symposium Call Center Server.
You must configure CDNs on the switch, as well as in the Communication
Control Toolkit snap-in utility. This section describes how to configure CDNs
controlled by Communication Control Toolkit on the switch.
Note: To monitor a CDN controlled by Symposium Call Center Server,
configure the CDN as described in the Symposium Call Center Server
documentation. Then, configure the DN in the Communication Control Toolkit
Configuration Tool, making sure that the DN Monitor box is checked.
Assumptions
The following assumptions are made:
You know the user ID and password to log on to the switch administration
terminal.
You are familiar with switch Change and Diagnostics overlays.
You have a listing or printout of available CDNs (overlay program 23).
VSID definitions
Do not enter a VSID definition on CDNs.
Planning and Engineering Guide
Engineering the switch
81