Inbound Call Models - Nortel CCT User Manual

Standard call models

Inbound call models

For the purposes of Communication Control Toolkit performance evaluation, the
following typical local inbound call models are defined. These models apply to
calls that originate on the local node.
Symposium Voice Processing (SVP)
This call model assumes that the average call uses the following services:
basic call
queuing to two skillsets
voice services controlled by Communication Control Toolkit (Give
Controlled Broadcast, Collect Digits, and Open/Close Voice Session)
Meridian Voice Processing (MVP)
This call model assumes that the average call uses the following services:
basic call
queuing to two skillsets
voice services controlled by the switch (Give RAN instead of Give
Controlled Broadcast and Give IVR instead of Collect Digits and Open/
Close Voice Session)
Hybrid
The hybrid call model is a combination of the SVP and MVP call models.
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Standard 5.01
Communication Control Toolkit