Components - Nortel CCT User Manual

Communication Control Toolkit architecture

Components

The Communication Control Toolkit introduces new components at the client,
transport, and server. The new client components simplify integration; the new
transport components provide firewall friendliness, Network Address
Translation (NAT), and Citrix support; and the new server components enable
open switch connectivity. Communication Control Toolkit also leverages
existing components of Telephony Application Program Interface (TAPI) and
Integration Package for Meridian Link (IPML).
The Communication Control Toolkit consists of Nortel-developed software and
third-party components, as described in the following sections.
Client application
Client applications are third-party components, and can include the following:
software phones
agent telephony toolbars with screen pop
intelligent call management applications
The Communication Control Toolkit API provides three levels of API that you
can use to develop a range of client applications.
An easy-to-use graphical API delivers Windows Form Controls (Win Forms),
which you can import into a project for rapid development of form-based
toolbars. The Win Forms provide graphical API abstractions that allow rapid
development of Communication Control Toolkit-enabled applications.
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Standard 5.01
Communication Control Toolkit