Product Description - Nortel CCT User Manual

Getting started

Product description

Features
The Communication Control Toolkit application program interface (API) is
object oriented and is implemented as a set of .NET types and interfaces. It
provides the following features:
Unified client integration
The Communication Control Toolkit is an integration toolkit for installed
clients, browser-based clients, and server-to-server integrations. The toolkit
delivers a single cross-portfolio multi-channel API, which is deployed through
the Developer Partner Program. The API is used to develop communication
control applications or integrations.
CTI coresidency
In a contact center environment, the Communication Control Toolkit Release 5.0
reduces the number of CTI servers required from two to one. (Both the TAPI
Service Provider and IPML products required a separate server.)
Communication Control Toolkit can also coreside with the MPS 500.
Note: Communication Control Toolkit cannot coreside with Symposium Agent
or Symposium Web Center Portal.
Database backup
The Communication Control Toolkit utilizes the built-in capabilities of the
Microsoft SQL Server 2000 Desktop Engine (MSDE 2000) database to provide
database backup and restore operations. Database backups can be performed on
an ad hoc or scheduled basis while the system is running.
To restore the database, you must first shut down the Communication Control
Toolkit application. After restoring the database, you can restart the application.
Firewall friendliness
For the protection of your system, the Communication Control Toolkit operates
within a firewall.
14
Standard 5.01
Communication Control Toolkit