Nortel CC MIS Release Note page 57

May 2007
For more information about the detailed interface changes, see
CC MIS Installation and Maintenance (297-2671-545).
Supervisor interface
In Release 6.0, the Supervisor interface provides the following changes and
enhancements:
Individual walkaway code thresholds—The Walkaway Code Definition
screen includes an optional code-specific threshold field, where you can
assign different thresholds to each walkaway code. This change affects
the time at which a position in the walkaway state is highlighted on the
agent status display. In previous releases, positions in walkaway state
were highlighted based on the single walkaway threshold value
associated with the ACD group of the position. This functionality
remains as the default in Release 6.0, but provides some flexibility on
when a position in the walkaway state enters a highlighted state.
System reports to e-mail or file destinations—You can send CC MIS
system reports (reports that provide a list of various CC MIS database
tables) to files on disk or as e-mail messages in the same manner
currently used for historical reports.
Report delimiters for reports saved as files—In the Client Services Filing
tab you can specify a text file to prepend each report saved to disk. If the
report is sent to an external system for processing, the text in this
prepended file can serve as a delimiter for parsing purposes.
Use of Windows Installer for CC MIS Client Setup program—The
CC MIS Client Setup program no longer uses the InstallShield
installation program. Instead, the Microsoft Windows Installer program
is used. The operation and use of the setup program remains largely the
same; however, the user interface presented in the installation program is
slightly different.
Release Notes
Software release history
57