Nortel CC MIS Release Note page 52

Software release history
You now have the option to create data-only reports. This option creates
reports with no total lines and complements the previously available
capability to create a totals-only report.
Supervisors can send short one-line messages to other logged-on
supervisors. To send messages, a supervisor must have the messaging
option (a new supervisor option in the privilege level definition) enabled.
Supervisors without this option enabled can still receive messages from
other supervisors and reply to those messages.
The Agent Status display screen is enhanced such that when an agent
enters a walkaway code (that is defined in the Walkaway Definition
screen to be treated as a Not Ready state), the descriptor for this code can
be displayed as part of the status field. This capability is controlled by a
new Display Not Ready Codes command on the Preferences menu.
52 Call Center Management Information System
Standard 2.0