Nortel CC MIS Release Note page 71

May 2007
Table 2:
Software fixes in Release 6.0 (Part 2 of 3)
CR number
Q01107868
Release Notes
CR title and explanation
Enhanced walkaway does not reset Agent Status
Display duration timers
The ACD Enhanced Walkaway feature allows an ACD
agent to change the walkaway reason without coming out
of the Not Ready state. The Enhanced Walkaway feature
builds on the Walkaway feature, which allows you to use a
three-digit code to describe the reason for not being ready.
To change the walkaway reason, perform the following
tasks:
1 Dial an access code from a secondary directory number
(DN).
2 Indicate the reason for not being ready using a three-
digit code.
The agent status duration timers do not reset when the
screen updates to a new walkaway code using this feature.
The duration time continues to increase when the status
indicates that a new walkaway code was entered.
The software was updated to reset the duration counters
whenever a new walkaway code is entered, even if the
position is already in the walkaway state.
Fixes
71