Nortel CC MIS Release Note page 30

Software release history
minutes. You can turn off data collection for any hour of the day by
entering an interval length of 0 minutes.
Report Services—Reports can be sent to e-mail addresses or faxed.
These enhanced options are in addition to printing to a file or directing
the report to a printer. (Note: The e-mail and fax capabilities require
Microsoft Exchange.) A Report Status Logs window was added where
you can view the status of all requested reports and cancel pending
reports.
Printing of Graphic Reports—Graphic reports can only be printed to PC-
attached printers.
Increased Maximum Capacities—The maximum number of groups
increased to 512 and the maximum number of agents increased to 5000.
The maximum number of ACD-DNs is 8704 and the number of agent
definitions is 9999.
Increased Call Rates—Call rates (Busy Hour Call Attempts [BHCA]) for
different processors in Release 4.0 are as follows: 100 000 for 50 MHz,
48 000 for 33 MHz, and 35 000 for 25 MHz.
Automated upgrades for supervisor PCs—PCs running Release 3.2 or
later can be upgraded by downloading the upgrade from their VME host.
This upgrade is automated in that no disk is required and the system
prompts you with the choice to upgrade to the new version.
Removal of Network Time Protocol—The Network Time Protocol was
removed and the ability to keep CC MIS synchronized with the switch
was added.
Color Customization—On systems that support more than 256 colors,
the Color Maps in the Color Selection dialogs for both printers and
displays permit customization of the colors. You can access the Color
dialog by clicking on the Customize button that is displayed on the Color
Selection window.
Key features added in Release 4.0
This section describes some key features that were added to the Supervisor
interface in Release 4.0 and are present in CC MIS Release 5.0.
30 Call Center Management Information System
Standard 2.0