Nortel CC MIS Release Note page 51

May 2007
Release 5.2
Release 5.2 provided the following changes and enhancements:
A data access option group was added to the privilege level definition
along with two options that control supervisor access to agent identities
and agent performance information.
Network Access Partitions (NAP) now supports the ability to create
agent lists.
The list definition capability permits creation of lists of walkaway codes,
line of business (LOB) codes, and subgroups for use in report
parameters. You can use these lists when defining report parameters that
contain the key fields that reference these items.
The ability to define agents through NAPs was added; the actual agent
definitions remain in the local partitions associated with the NAP. For
NAP supervisors to access the agent definition, they must have the agent
definition option enabled in their associated privilege definition. The
capability allows a NAP supervisor to manage the agent definitions that
reside on each of the associated local partitions.
The capability to specify how lists affect sorting of reports was added.
The report information can be produced in the same order as the list, or
the report information can be produced in natural order.
Administrative modes are no longer limited to one supervisor at a time.
Any number of supervisors can edit public definitions at any given time.
Tooltips provide ACD group names or numbers when you position the
pointer over an ACD group in the real-time display modes. (This feature
does not apply to the Navigator pane in the Agent Status display.)
Tooltips display the ACD Group name or Primary DN (whichever is not
currently displayed on the screen) when you position the pointer over
ACD Groups in the Queue Statistics display and the Agent Status
display.
Release Notes
Software release history
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