Nortel Callpilot; Nn44200-312 01.02 Standard - Nortel CallPilot Server User Manual

120 Chapter 6 Testing the CallPilot installation
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Copyright © 2007, Nortel Networks
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Select the whole system and stop all channels.
Select and start the same number of call channels as voice channels
that you started.
Example: If you have started eight voice channels, then start eight
call channels.
On the CallPilot server desktop, click Start -> Programs -> CallPilot
-> System Utilities -> System Monitor.
Result: The CallPilot System Monitor window appears. By default,
the Channel Monitor tab appears on top.
Observe the System Monitor window and verify that all the required
multimedia (DSP) and call channels are in Idle state, and that all
other channels are Off Duty (out of service).
Use a telephone to dial the service DN that you entered in the SDN
table for Voice Messaging.
Verify that CallPilot answers the call and that the CallPilot greeting
plays.
Observe the System Monitor and record which call channel and
which voice channel change to Active states.
Hang up the telephone.
Repeat steps 14 to 17 until all the selected voice and call channels
are tested.
Note: If the calls are not cycling through all voice and call
channels, then stop the tested voice and call channels. This
forces the next call to go to the untested voice and call channels.
When you stop the channels, there may be a short delay before
the channels go to Off Duty state. This is because stopped
channels go into a 1-minute standby mode so they are ready for
the next call.
Stop the voice and call channels that were tested.
Repeat steps 5 to 19 until all voice channels and the same number
of call channels are tested.

Nortel CallPilot

Communication Server 1000 and CallPilot Server Configuration

NN44200-312 01.02 Standard

5.0 3 May 2007
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