Nortel CallPilot Server User Manual page 8

8 Contents
Configuring the ACD agent queue 67
Configuring ACD agents 68
Enabling the card slots 70
Defining the default ACD DN 71
Configuring CDN queues for messaging services 72
Configuring phantom DNs 73
Configuring dummy ACD DNs 77
Provisioning user phonesets 78
Configuring the route data block for Network Message Service 81
Saving CS 1000 changes 82
Chapter 5 Configuring the CallPilot server software
Overview 83
Logging on to Windows 2003 on the CallPilot server 84
Running the Setup Wizard 85
Logging on to the CallPilot server with CallPilot Manager 86
Running the Configuration Wizard 91
Changing pcAnywhere caller passwords 94
Setting Remote Desktop Policy on a Server 95
Configuring CallPilot to operate in a Windows 2000 or 2003 domain 97
Chapter 6 Testing the CallPilot installation
Checking that CallPilot is ready to accept calls 107
Testing the connection to the ELAN subnet 111
Testing the connection to the NNS Subnet 112
Verifying that CallPilot can receive calls 112
Testing the CallPilot software and channels 113
Copyright © 2007, Nortel Networks
.
Nortel CallPilot
Communication Server 1000 and CallPilot Server Configuration
NN44200-312 01.02 Standard
5.0 3 May 2007
83
107