Nortel Callpilot; Nn44200-312 01.02 Standard - Nortel CallPilot Server User Manual

122 Chapter 6 Testing the CallPilot installation
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To test call channels and speech recognition channels
Step
1
Copyright © 2007, Nortel Networks
.
Note: Ensure that you select and start call channels that have
not already been tested (for example, as part of the voice
channel test).
On the CallPilot server desktop, click Start -> Programs -> CallPilot
-> System Utilities -> System Monitor.
Result: The CallPilot System Monitor window appears. By default,
the Channel Monitor tab appears on top.
Observe the System Monitor window and verify that all the required
multimedia (DSP) and call channels are in Idle state, and that all
other channels are Off Duty (out of service).
Use a telephone to dial the service DN that you entered in the SDN
table.
Verify that CallPilot answers the call and that the CallPilot greeting
plays.
Observe the System Monitor and record which call channel and
which fax channel change to Active states.
Hang up the phone.
Repeat steps 14 to 17 until all the selected fax and call channels
are tested.
Note: If the calls are not cycling through all fax and call channels,
then stop the tested fax and call channels. This forces the next
call to go to the untested fax and call channels. When you stop
the channels, there may be a short delay before the channels go
to Off Duty state. This is because stopped channels go into a
1-minute standby mode so they are ready for the next call.
Stop the fax and call channels that were tested.
Repeat steps 5 to 19 until all fax channels and the same number of
call channels are tested.
Action
In CallPilot Manager, click System -> Service Directory Number.
Result: The Service Directory Number page appears.

Nortel CallPilot

Communication Server 1000 and CallPilot Server Configuration

NN44200-312 01.02 Standard

5.0 3 May 2007
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