NEC Aspire Manual page 197

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Product Description
Leaving a Message
Voice Mail lets a keyset extension user easily leave a message at an extension that is unan-
swered, busy or in Do Not Disturb. The caller just presses their Voice Mail key to leave a mes-
sage in the called extension's mailbox. There is no need to call back later.
Transferring to Voice Mail
By using Transfer to Voice Mail, a keyset extension user can Transfer a call to the user's own
or a co-worker's mailbox. After the Transfer goes through, the caller can leave a message in
the mailbox.
Conversation Record
While on a call, an extension user can have Voice Mail record the conversation. The keyset
user just presses the Voice Mail Record key; the ESL user dials a code. Once recorded, the
Voice Messaging System stores the conversation as a new message in the user's mailbox.
After calling their mailbox, a user can save, edit or delete the recorded conversation.
Personal Answering Machine Emulation
A keyset user can have their idle extension emulate a personal answering machine. This lets
Voice Mail screen their calls, just like their answering machine at home. If activated, the exten-
sion's incoming calls route to the user's subscriber mailbox. Once the mailbox answers, the user
hears the caller's incoming message. The keyset user can then:
- Let the call go through to their mailbox
- Intercept the call before it goes to their mailbox
- Reject the call before it goes to their mailbox
Voice Mail Overßow
If Voice Mail automatically answers trunks, Voice Mail Overßow can reroute those trunks to
other extensions when all Voice Mail ports do not answer or, with certain software, are busy.
During periods of high trafÞc, this prevents the outside calls from ringing Voice Mail for an
inordinate amount of time. There are two types of Voice Mail Overßow: Immediate and
Delayed. With immediate overßow, calls immediately reroute to other extensions when all
Voice Mail ports do not answer or, with certain software, are busy. With delayed overßow,
calls reroute after a preset interval. Without any type of overßow, the outside calls ring Voice
Mail until a port becomes available or the outside caller hangs up.
Message Center Mailbox
A Message Center Mailbox is a mailbox shared by more than one extension. Any keyset that
has a Message Center Key for the shared mailbox can:
- Listen to the messages stored in the shared mailbox.
- Transfer calls to the shared mailbox.
- Use many other Voice Mail features previously available only at an extension's individual
mailbox.
A Message Center Mailbox helps co-workers that work together closely - such as members of
the same Department Hunt Group or ACD Group. For example, an ACD Group Supervisor
can send important messages to the shared Message Center Mailbox, to which any ACD
Group member can respond when time allows. Each ACD Agent's Message Center Key
ßashes when messages are waiting. (The Message Center Mailbox can be a mailbox for an
installed, uninstalled or virtual extension.)
Section 3: Features
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