Page 1 Multibutton Telephone Feature Handbook...
Page 2: Your Multibutton Telephone
No representation is made that this manual is com- plete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any inciden- tal or consequential damages in connection with the use of this manual.
Page 3: Table Of Contents
Table of Contents Using Your Telephone .............1 Handsfree Options ......1 Using All Those Features! ..........2 Calling a Co-Worker .
Page 4 Table of Contents Dial Number Preview ......53 Dial Pad Confirmation Tone .....54 Directed Call Pickup .
Page 5 Table of Contents Off Hook Signaling ......94 One-Touch Calling ......96 Using Personal Speed Dial without One-Touch Keys .
Page 6 Table of Contents Transfer ........136 Transferring Outside Calls .
Page 7: Using Your Telephone
Using Your Telephone Your telephone's Alphanumeric Display helps you use features and tells you about your calls. For example, a ringing outside line may dis- play a name before you answer it. (You may be able to change the time on your phone if it's not correct.
Page 8: Using All Those Features
Using All Those Features! Calling a Co-Worker You can dial a co-worker on the Intercom (page 75), or use Paging (page 106) if you don't know where they are. When you must get through right away, interrupt a call using Barge In (page 18).
Page 9: Handling And Rerouting Your Calls
Using All Those Features! Handling And Rerouting Your Calls Use Hold (page 72) to have your FOLLOW CALL call wait at your phone. Or, Park it in orbit for a co-worker (page 108). HOLD Have a call for a co-worker? SEL.
Page 10: Placing Calls Quickly
Using All Those Features! There's no need to keep redialing your outside call if it's busy or unan- swered - use Repeat Redial instead (page 119). And when your sys- tem's lines are busy, Trunk Queuing (page 141) lets you wait for a free one.
Page 11: When You Work In Groups
Using All Those Features! When You Work In Groups If you and your co-workers handle each other's calls, you might want to be in a Department Calling group (page 50). Someone calling your group's number goes through to any- one who's available. You can even have Department Step Calling (page 52) send your personal calls to your group when you're not avail-...
Page 12: Have A Telephone Meeting
Using All Those Features! Have a Telephone Meeting Conference (page 47) allows you to quickly set up a telephone meeting. When your phone allows Voice Call Conference (page 48), others can join your outside call just by pressing the line key. Use Meet Me Conference (page 80) to set up a meeting which lets others join if they choose.
Page 13: Personalizing Your Telephone
Using All Those Features! on another function key. (When you see in this handbook, the operation needs a Programmable Function Key.) Are you a secretary - or do you have a secretary that handles your calls? Set up Secretary Call buzzer keys (page 125). You can use Secretary Call Pickup (page 126) to quickly pick up calls intended for your secretary or boss.
Page 14: Your Phone Does The Talking
Using All Those Features! Your Phone Does the Talking The optional Voice Response System (page 149) gives your sys- tem digital recording and play back capability. This lets you han- dle callers with that important "Personal Touch". For example, if you don't have an operator, the Automated Attendant (page 16) can answer your calls and play a...
Page 15: And, Your Super Display Does The Thinking
Using All Those Features! And, Your Super Display Does The Thinking Do you want a feature but not know how to use it? Have you ever been busy on a call and not remembered the options your phone provides? If you have an optional Super Display Telephone, the Soft Keys on your telephone do the thinking for you.
Page 16 Using All Those Features! - For Your Notes -...
Page 17: Abbreviated Dialing
Abbreviated Dialing Abbreviated Dialing gives you quick access to numbers you call fre- quently. This saves time, for example, when calling a client with whom you deal often. Instead of dialing a long telephone number, you just use Abbreviated Dialing. There are three types of Abbreviated Dialing: Common, Group and Personal.
Page 18 Abbreviated Dialing To dial a Common 2. Dial bin number. Abbreviated Dialing number: The stored number dials out. The sys- tem selects a line for you. (Common Abbreviated Dialing). To preselect, press a line key instead of CALL1. 2. Dial Common Abbreviated Dialing bin number.
Page 19 Abbreviated Dialing To check your stored Abbreviated Dialing (Common only). numbers: 3. Dial the Abbreviated Dialing code (e.g., 001). If the entire stored number is too long for your phone's display, press * to see the rest of it. To check more Abbreviated Dialing numbers, repeat from step 2.
Page 20: Account Codes
Account Codes Account Codes are codes you enter that help keep track of outside calls. There are two types of Account Codes: Optional and Forced. With optional codes, the Account Codes you enter are solely for cate- gorizing your calls. For example, if you work in an accounting firm that must bill back customers for time on the phone, Optional Account Codes are for you.
Page 21: Alarm
Alarm You can use your extension like an alarm clock to remind you of appointments and important meetings. Your phone has two types of alarms: Alarm 1 - which sounds only once at the preset time. Alarm 2 - which sounds every day at the preset time. + Alarm type (1 To set the alarm: or 2).
Page 22: Automated Attendant (Vrs)
Automated Attendant (VRS) This feature requires the Voice Response System (VRS) provided by the DSP daughter board (DSPDB). Automated Attendant automatically answers your system's outside calls, plays a prerecorded greeting and then lets callers directly dial you or your co-workers. This gives your system immediate answering and routing of calls without an operator or dispatcher.
Page 23: Background Music
Background Music Background Music (BGM) sends music from an FM receiver, tape deck or CD player your company provides to the speaker in your tele- phone. This helps give you a pleasant working environment. The Background Music plays whenever your phone is idle. To Turn BGM on or off: to hang up.
Page 24: Barge In
Barge In Barge In permits you to break into a co-worker's established call. Use Barge In when you have to get a message through right away (such as in an emergency). Barge In sets up a three-way call between you, your co-worker and their caller.
Page 25: Calendar
Calendar Super Display Telephone Only If the Calendar is not displayed, press the “Cal.” soft key. This key changes from “OneT” to “Cal.” depending on the view currently active on the Super Display telephone. When the Super Display phone is plugged in, the system sets the dis- play in the calendar mode, with the current week displayed on the top row of the display.
Page 26: Call Forwarding
Call Forwarding Use Call Forwarding to redirect your calls to another extension. With Call Forwarding, you're sure your calls are covered when you are away from your work area. There are four types of Call Forwarding: Call Forwarding when Busy or Not Answered Calls forward when your extension is busy or not answered.
Page 27: Call Forwarding / Do
Call Forwarding 3. Dial destination extension, Voice Mail To activate or cancel master number or press Voice Mail key. Call Forwarding You cannot forward to a Department (Cont’d): Group pilot number. Once you forward, only the destination user can place an Intercom call to you.
Page 28: Call Forwarding Off-Premise
Call Forwarding Off-Premise Use Off-Premise Call Forwarding to forward your calls to an off-site location. Stay in touch when you're away from the office by forward- ing to your cellular phone, home office, hotel or meeting room. To activate Call Forwarding Off- (Call Forward to Device).
Page 29: Call Forward Follow Me
Call Forward Follow Me While you are at a co-worker's desk, you can direct your calls to your co-worker's extension. Use Call Forward Follow Me if you get detained with your co-worker longer than expected. Instead of ringing your own phone unanswered, your calls will ring you where you are.
Page 30: Call Forward/Dnd Override
Call Forward/DND Override If you call an extension that is Call Forwarded or in Do Not Disturb, use Call Forwarding/DND Override to talk to the extension user any- way. This is helpful, for example, if you have an important message or emergency and you must get through.
Page 31: Call Redirect
Call Redirect Call Redirect allows you to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension. By pressing the Call Redirect key, the call is transferred, allowing you to continue with your current call.
Page 32: Call Timer
Call Timer You can time your outside calls on your telephone display. You'll find Call Timer indispensable if you must keep track of your time on the phone. For incoming calls, the Call Timer begins as soon as you answer the call. For outgoing calls, the Call Timer starts about 10 sec- onds after you dial the last digit.
Page 33: Call Waiting/Camp On
Call Waiting/Camp On After you call a busy extension, use Call Waiting to wait in line (i.e., Camp On) without hanging up. When you Camp On, the system sig- nals the busy user indicating that you are waiting. Your call goes through when the busy extension becomes free.
Page 34: Callback
Callback When you call a busy extension, you can leave a Callback request for a return call. You do not have to repeatedly call the busy extension back, hoping to find it idle. When you leave a Callback, the system handles your request as follows: When the busy extension becomes idle, the system rings you.
Page 35: Caller Id
Caller ID Caller ID allows a display keyset to show an incoming caller’s tele- phone number (up to 12 digits) and optional name. The Caller ID information can be displayed before and after answering a call. The system provides the Caller ID pre-answer display which allows you to preview the caller’s number before picking up the ringing line.
Page 36 Caller ID 1. While on a call with a second call ringing To manually display caller information for in, press + flashing a second call: The display indicates caller information. To view Caller ID after answering a call when Privacy Release is used, press CHECK + CLEAR.
Page 37 Caller ID You can store the Caller ID data in the sys- To store a Caller ID tem’s Abbreviated Dial Table or in one of number in an your One Touch keys. Abbreviated Dial bin: 1. With a keyset in an idle condition, press the LIST Soft Key.
Page 38 Caller ID 7. Enter the name to be associated with the To store a Caller ID stored number. number in an For information on entering names, Abbreviated Dial bin refer to the Name Storing feature. (Cont’d): Names can be up to 12 digits long. to hang up.
Page 39 Caller ID OneT = Store in One-Touch key To store a Caller ID ABBc = Store in Common Abbreviated Dial number in a One- Touch key (Cont’d): ABBg = Store in Group Abbreviated Dial bin 4. Press the ONET Soft Key. 5.
Page 40: Center Telephone Book
Center Telephone Book The Center Telephone Book provides each user one or two personal telephone books which can be used to store numbers (50 or 100 depending on your system). Multiple extensions can be assigned the same telephone book allowing users to share commonly used numbers. Numbers can be stored using Last Number Dialed and Caller ID and each Telephone Book can be password protected.
Page 41 Center Telephone Book PROG 1. Press Soft Key + Soft Key Search the Center twice. Telephone Book by TELBK 2. Press the Soft Key. name: 3. Press Soft Key (Search). Pressing the CONF key from this screen on will back up the view to the previous screen.
Page 42 Center Telephone Book PROG 1. Press Soft Key + Soft Key Search the Center twice. Telephone Book by TELBK 2. Press the Soft Key. group name: 3. Press Soft Key (Search). Pressing the CONF key from this screen on will back up the view to the previous screen.
Page 43 Center Telephone Book PROG 1. Press Soft Key + Soft Key Search the Center twice. Telephone Book by TELBK 2. Press the Soft Key. telephone number: 3. Press Soft Key (Search). Pressing the CONF key from this screen on will back up the view to the previous screen.
Page 44 Center Telephone Book PROG 1. Press Soft Key + Soft Key Search the Center twice. Telephone Book by TELBK 2. Press the Soft Key. memory number: 3. Press Soft Key (Search). Pressing the CONF key from this screen on will back up the view to the previous screen.
Page 45 Center Telephone Book 6. Press Soft Key (Yes) to delete all the Delete ALL the Center entered data, or press Soft Key (No) Telephone Book to back up. information (Cont’d): Press the CONF key to back up the view to the previous screen. PROG 1.
Page 46 Center Telephone Book PROG 1. Press Soft Key + Soft Key Change the twice. Telephone Book data: TELBK 2. Press the Soft Key. 3. Press Soft Key (Search). Pressing the CONF key from this screen on will back up the view to the previous screen.
Page 47 Center Telephone Book overwrite the current information or Change the press Soft Key to cancel and allow Telephone Book data you to select a new memory number. (Cont’d): You can now select a new entry to edit or press to exit. To change the group and memory number, press then...
Page 48 Center Telephone Book 1. From an idle keyset, press Soft Key Register a Caller ID for List. number to the Center 2. Press Soft Key (Redial). Telephone Book 3. From an idle keyset, press Soft Key (Cont’d): for List. 4. Press Soft Key (CID).
Page 49 Center Telephone Book and allow you to select a new memory Register a Caller ID number. You can now select a new number to the Center entry to edit or press to back up Telephone Book the displayed window. (Cont’d): While reviewing the Last Number Dialed Register a LND (LND) list, a user can add a record into the...
Page 50 Center Telephone Book press . Select the new memory Register a LND number to be used for the number + number to the Center . If the memory number selected was Telephone Book already defined, press Soft Key (Cont’d): overwrite the current information or press Soft Key to cancel and allow you to select a new memory number.
Page 51 Center Telephone Book PROG 1. Press Soft Key + Soft Key Lock or Unlock a twice. Telephone to prevent TELBK 2. Press the Soft Key. or allow changes: 3. Press Soft Key (Setting). Pressing the CONF key from this screen on will back up the view to the previous screen.
Page 52 Center Telephone Book PROG 1. Press Soft Key + Soft Key Change the password twice. a user enters to TELBK 2. Press the Soft Key. lock/unlock the 3. Press Soft Key (Setting). Telephone Book: Pressing the CONF key from this screen on will back up the view to the previous screen.
Page 53: Conference
Conference Conference lets you add additional inside and outside callers to your conversation. With Conference, you can set up a multiple-party tele- phone meeting without leaving the office. In addition to Conference, there are other ways to have a telephone meet- ing.
Page 54: Conference, Voice Call
Conference, Voice Call With Voice Call Conference, others in your work area can easily join into your outside calls. To initiate a Voice Call Conference, press a uniquely programmed Voice Call Conference key and tell your co- workers to join the call. The system releases the privacy on the line, and other users can just press the line key to join in.
Page 55: Conversation Record
Conversation Record This feature requires either an optional NVM-Series Voice Mail system or an AspireMail PCB installed in the system. While on a call, press your Record key to record the conversation in your mailbox. Voice Mail stores the conversation like any other voice message.
Page 56: Department Calling
Department Calling If you work closely with a group of co-workers, your Communications Manager may have programmed you into a Department Calling Group. Department Calling makes it easier for others in your company to send calls to your group. This is because your Department Calling Group has a dedicated pilot number.
Page 57 Department Calling With Circular Routing, each call rings a new extension. Circular Routing Call 1 Call 2 Call 3 Call 4 + Department Group pilot number. To call a Department Group: To log out of your Department Group: (Department Group log out). The key lights while you are logged out.
Page 58: Department Step Calling
Department Step Calling If you place an Intercom call to a busy Department Group member, Department Step Calling allows you to quickly call another member in the same group. You don't have to hang up and place another Intercom call. You can also use Department Step Calling to cycle through the members of a Department Group.
Page 59: Dial Number Preview
Dial Number Preview Use Dial Number Preview to preview a number in your telephone's display before you dial it out. This helps you avoid dialing errors. For example, if you review the previewed number and find an error, you can cancel the number and re-enter it correctly. Dial Number Preview is available for both outside and Intercom calls.
Page 60: Dial Pad Confirmation Tone
Dial Pad Confirmation Tone When you enable Dial Pad Confirmation Tone for your extension, you hear a beep each time you press a dial pad key. This beep reminds you that you have pressed a key. The confirmation tone is particularly helpful for Intercom calls and calls on Dial Pulse lines.
Page 61: Directed Call Pickup
Directed Call Pickup Use Directed Call Pickup when you need to answer a call ringing another extension without leaving your phone. This lets you easily cover a co-worker's calls when they have to be away from their desk. To intercept calls ring- ing a co-worker's phone: 3.
Page 62: Directory Dialing
Directory Dialing If you have a Display or Super Display phone, Directory Dialing allows you to select a co-worker or outside number from a list of names, rather than dialing the phone number. There are four types of Directory Dialing: ABBC - Company (Common) Abbreviated Dialing ABBG - Department (Group) Abbreviated Dialing OneT - Personal Abbreviated Dialing (One-Touch Keys)
Page 63 Directory Dialing 4. Dial the first letter/number for the To use Directory Dialing from a display name/number you want to call. For example, dial 2 for A, B, C or 2. keyset (Cont’d): 5. Press the Down Arrow Soft Key to jump to that section.
Page 64: Display Adjustment
Display Adjustment The keyset’s display provides a 3-line, 24 character per line alphanu- meric display that displays various information for the telephone either while on a call or while idle. You can change the contrast of the display as well as the language used when displaying the prompts. 1.On an idle telephone with no BGM, To adjust contrast: Pressing either volume key adjusts...
Page 65: Do Not Disturb
Do Not Disturb Do Not Disturb (DND) blocks incoming calls, Call Forwards and Paging announcements to your extension. DND permits you to work undisturbed at your desk without interruptions from your phone. When you activate DND, incoming calls still flash your line keys. While in DND, you may use your phone in the normal manner for placing and processing calls.
Page 66: Door Box
Door Box Your system may have Door Boxes. A Door Box is a self-contained Intercom unit typi- cally used to monitor entrance doors. A vis- itor at the door can press the Door Box call button (like a door bell). The Door Box then sends chimes to certain extensions.
Page 67: Dss Console
DSS Console If you do a lot of call processing (like an operator or dispatcher), you may have either a 110-Button DSS Console or 24- Button Direct Line Selection (DLS) Console. The DSS Console gives you a Busy Lamp Field (BLF) and one-button access to extensions, trunks and certain system features.
Page 68 DSS Console 1. Press DSS Console key assigned to out- To place an outside call from your DSS side line. Console: 2. Dial outside telephone number. If you don't have Handsfree, you must lift the handset to speak. Outside Line BLF If DSS key is .
Page 69 DSS Console 1. Place or answer call. To Transfer a call If you are on an Intercom call, press using your DSS Console: before going to the next step. 2. Press DSS Console key for extension that will receive Transfer. You cannot Transfer to an extension that is busy or in DND.
Page 70 DSS Console 1. Press Night Service key (NIGHT, DAY, Switching the Night Service mode from BREAK or NITE 2). your DSS Console: Night Service BLF If this key is lit . . . System in the . . . NIGHT Night Mode Day Mode BREAK...
Page 71: Flash
Flash Flash allows you to access certain features of the telephone company or PBX to which your phone system is connected. This lets you take full advantage of whatever features the connected telephone company or PBX offers. Flash accesses these features by momentarily interrupt- ing the loop current on your outside line.
Page 72: Forced Trunk Disconnect
Forced Trunk Disconnect Forced Trunk Disconnect enables you to disconnect (release) another extension's active outside call if you need to use their line. You can then place a call on the released line. C A U T I O N Forced Trunk Disconnect abruptly terminates the active call on the line.
Page 73: General Message
General Message This feature requires the Voice Response System (VRS) provided by the DSP daughter board (DSPDB). A General Message is a prerecorded Voice Response System (VRS) message to which you and your co-worker's can listen. This message typically contains important company information that all employees should hear.
Page 74: Group Call Pickup
Group Call Pickup If you frequently work together with the same people, your extensions may be in a Call Pickup Group. This allows you and your co-workers to use Group Call Pickup to easily answer each other's ringing calls. Group Call Pickup also helps if you frequently cover for co-workers in another Pickup Group.
Page 75: Group Listen
Group Listen Use Group Listen when you want others in your office to listen in on your call. While you talk on the handset, your caller's voice broadcasts over your telephone's speaker. Group Listen automatically turns your Handsfree microphone off so your caller cannot hear the conversation in your office.
Page 76: Handsfree And Monitor
Handsfree and Monitor When it's inconvenient to hold the handset, you can use the speaker and microphone in your telephone and talk Handsfree instead. Handsfree is great when you don't have a free hand for the phone. (For example, you may want to enter data at a computer terminal while talking to a customer on the phone.) There are three types of Handsfree operation: Handsfree...
Page 77: Headset Operation
Headset Operation To get even more freedom and convenience than with Handsfree, pur- chase a Headset and connect it to your telephone. In addition to hav- ing your hands free for other work, you'll have privacy on a call that is not available with Handsfree.
Page 78: Hold
Hold Don't place your handset down on the desk when you need your caller to wait, use Hold instead. Hold places your call in a temporary waiting state until you can get back to it. While the call waits, you can process calls or use other features.
Page 79: Exclusive Hold
Hold 1. Pressing flashing To pick up an outside call on System Hold: Exclusive Hold (Exclusive Hold). To place an outside call on Exclusive Hold: key flashes fast while on Hold; flashes slowly when recalling. 1. Pressing flashing To pick up an outside call on Exclusive Hold: Group Hold to hang...
Page 80: Hotline
Hotline When you need one-button calling and Transfer to a co-worker, use Hotline. You'll find Hotline to be a great convenience if there is some- one in your company with whom you work closely (such as your busi- ness partner). You and your partner can call or Transfer calls to each other just by pressing a single key.
Page 81: Intercom
Intercom Call a co-worker over the Intercom. Normally, you are not restricted from placing an Intercom call to any other extension. However, if your telephone system is shared by several businesses, you may not be able to call the other business's extensions. Check with your Communications Manager.
Page 82: Intercom Abandoned Call Display
Intercom To change the mode of an Intercom call If the call is ringing, this makes it you placed: voice-announce. If the call voice- announces, this makes it ring. to hang To make your incom- ing Intercom calls voice-announce: to hang To make your incom- ing Intercom calls ring:...
Page 83: Last Number Redial
Last Number Redial Instead of dialing a busy or unanswered outside call again, quickly redial it with Last Number Redial. Last Number Redial stores the last 10 outside call you placed in memory so you can easily recall it. The stored number can be up to 24 digits long, using 0-9, # or *.
Page 84 Last Number Redial 1. To clear all numbers, To erase the stored numbers: . Or, to select to delete one or all by + display the number to be deleted using...
Page 85: Line Preference
Line Preference Line Preference determines how you place and answer calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference. Ask your Communications Manager which type you have. Incoming Incoming Line Preference sets how you Line answer calls.
Page 86: Meet Me Conference
Meet Me Conference Use Meet Me Conference to have a telephone meeting which lets oth- ers join if they choose. After you announce the Meet Me Conference over the Paging, a co-worker joins the meeting by dialing the Meet Me Conference code. There are two types of Meet Me Conference: Meet Me External Conference and Meet Me Internal Conference.
Page 87: Meet Me Internal Conference
Meet Me Conference + External To join a Meet Me External Conference: Paging zone (1-8 or 0 for All Call). You connect to the other parties. Meet Me Internal Conference 1. While on a call, To make a Meet Me Internal Conference: + Internal Paging zone (0-9 or 00-64).
Page 88: Meet Me Paging
Meet Me Paging Need to talk to a co-worker and don't know where they are? Meet Me Paging allows you to set up a private meeting on a Page zone. While you meet on the zone, no one else can hear your conversation, join in or make an announcement using that zone.
Page 89: Meet Me Internal Paging
Meet Me Paging Meet Me Internal Paging + Internal To make a Meet Me Internal Page: Paging zone (0-9 or 00-64). (Internal Paging Zone). You can optionally press CALL1 and dial combined zones *10 to *18 instead. See Paging on page 106 for more on combined zones.
Page 90: Memo Dial
Memo Dial While on an outside call, use Memo Dial to jot a number down in your phone's memory. Memo Dial is like a notepad. For example, if you dial Directory Assistance and ask for a number, you can use Memo Dial to remember it.
Page 91: Message Waiting
Message Waiting Don't keep recalling a busy or unanswered co-worker. Leave them a Message Waiting request for a return call instead. The request is a flashing lamp at the extension you call and a steadily lit lamp on your phone. When your co-worker answers the Message Waiting, they automatically call your extension.
Page 92 Message Waiting These are the messages co-workers left at To display/check your Messages Waiting list: your extension. The messages left first display first. to scroll through your messages. Press your Message Waiting key or CALL1 to call the displayed extension. to return to the Time and Date display.
Page 93: Microphone Cutoff
Microphone Cutoff Turn your telephone's Handsfree and handset microphone off when you don't want your caller to hear your voice. When you turn your Handsfree or handset microphone off, it stays off until you choose to turn it back on. To turn your This turns your Handsfree micro- Handsfree micro-...
Page 94: Multiple Directory Numbers/Call Coverage
Multiple Directory Numbers/Call Coverage Multiple Directory Numbers Multiple Directory Numbers allow you to have more than one exten- sion number. In addition to your "normal" extension number (e.g., 320), you can have additional "virtual" extension numbers on Multiple Directory Number function keys. For example, you can have virtual extension number 600 for your sales calls.
Page 95 Multiple Directory Numbers/Call Coverage 1. Press flashing (Multiple To answer a call ringing your Multiple Directory Number). Directory Number/Call Coverage key: To place a call to a Multiple Directory (Multiple Directory Number). Number: Dial virtual extension number.
Page 96: Music On Hold
Music on Hold When you place a call on Hold or in a Park orbit, Music on Hold (MOH) can be provided to the caller so they know their call is wait- ing. Without Music on Hold, the caller only hears silence. The Music on Hold source can be from a customer-provided source or it can be an internal (synthesized) selection provided by the system.
Page 97: Name Storing
Name Storing You can program a name for your extension. The name can be up to 12 digits long. When you call a co-worker that has a display telephone, they see your name instead of your extension number. Your co-worker knows who's calling without having to look up your extension number.
Page 98: Night Service
Night Service You may be able to activate Night Service for your system. Used after normal working hours, Night Service redirects your system's incoming calls to where they should ring at night. For example, when most of your co-workers have left for home, your system may redirect calls to the security desk.
Page 99 Night Service + Night Service To activate Night Service by dialing Password. codes: 2. Dial the Night Service Mode: 1= Day Mode, 2 = Night Mode, 3 = Midnight Mode, 4 = Rest Mode, 5= Day 2 Mode, 6 = Night 2 Mode, 7 = Midnight 2 Mode, 8 = Rest 2 Mode You hear confirmation beeps.
Page 100: Off Hook Signaling
Off Hook Signaling Trying to get in touch with a co-worker who is busy on a handset call? Use Off Hook Signaling to let your co-worker know you're trying to get through. The off hook signal you send to your co-worker is ringing over their idle (second) line appearance or through their speaker, depending on system programming.
Page 101 Off Hook Signaling Your co-worker receives Off Hook Signaling ring. They must first place their initial call on Hold before they can respond to you. They cannot just speak toward their phone. You can use other options when you are trying to get through. Use Call Waiting (page 27) to wait in line without hanging up.
Page 102: One-Touch Calling
One-Touch Calling Use your One-Touch Keys for one button access to co-workers, out- side lines and selected system features. You'll find this a great time saver when calling the clients and co-workers you talk to most often. Instead of dialing the codes, just press the One-Touch Key. Your One-Touch Keys give you: Direct Station Selection - One button access to your co-worker's extensions.
Page 103 One-Touch Calling To program a One- Touch Key for outside want to program. calling (Personal for Trunk Group Access code. Speed Dial): + trunk number (01-200) for a specific trunk. + Trunk Group number (e.g., 1) for a Trunk Group. 3.
Page 104 One-Touch Calling To assign a Service want to program. Code to a One-Touch Key: 2. Dial Service Code you want to store + For example, store 2 to make a call- back key. Refer to the features in this handbook for the appropriate Service Codes.
Page 105: Keys
One-Touch Calling To clear a One-Touch Key: Using Personal Speed Dial without One-Touch Keys To program a Personal 2. Dial a Personal Speed Dial bin number Speed Dial number if (1-9 or 0). your phone doesn't have One-Touch Keys: Bins 1-9 correspond to One-Touch Keys 1-9.
Page 106: Outside Calls, Answering
Outside Calls, Answering There are many types of outside calls that you can answer from your phone. You can tell a lot about the call coming in by listening for ring- ing, watching your phone's keys and checking the display (if you have one).
Page 107 Outside Calls, Answering For this type of call... You hear... And see... Transferred Call Two quick rings - flashing slowly (If you have a line repeated (green) key for it) flashing fast Transferred Call Two quick rings - (If you don't have a repeated flashing fast line key for it)
Page 108: Outside Calls, Placing
Outside Calls, Placing Your phone offers you several ways to place outside calls. You can: Press a line key for one-button access to a specific line. Press a loop key for one-button access to the first available line in a line group. Dial a code to select a specific line.
Page 109: Converting From Pulse To Tone Dialing
Outside Calls, Placing Your line group numbers are 1-9, 01- To dial a code to a select line group 99 or 001-200. Ask your Communications (Cont’d) Manager. 2. Dial number. To use Trunk Group The system automatically routes your Routing or ARS: call using ARS or Trunk Group Routing - whichever is installed.
Page 110: You May Have A Private Line
Outside Calls, Placing The PBX may restrict you from placing certain types of calls. If you use Automatic Route Selection, your telephone system may automatically insert whatever codes the PBX requires. For exam- ple, when you dial 9 926 5400 for an outside call, your system may send 9 9 926 5400 to the PBX.
Page 111: Did Your Call Go Through
Outside Calls, Placing Did Your Call Go Through? If you dial certain calls and you find that they do not go through, ask your Communications Manager the following questions: Is my telephone Toll Restricted? If it is, what numbers am I pre- vented from dialing? Can I override Toll Restriction? If so, what is my override code? + Password.
Page 112: Paging
Paging Internal Paging Need to locate a co-worker or make an announcement? Use Internal Paging. Your system can have All Call Internal Paging and, depending on your system, up to 64 zones of Internal Paging. When you make an All Call Paging announcement, your voice broadcasts to all extensions set to receive All Call Paging.
Page 113: Combined Paging
Paging Combined Paging Use Combined Paging when you want to simultaneously Page into an internal and corresponding external zone. For example, you can Page your company's warehouse and outside loading dock at the same time. Combined Paging is available for Paging groups 1-9 and All Call. + Combined Paging To make a Combined Page:...
Page 114: Park
Park Have a call for a co-worker and can't find them? Put their call in a waiting state called Park so they can pick it up. After you Park the call, Page the co-worker you want to receive the call and hang up. When your co-worker hears the Page, they dial the orbit or press a Park key to pick up the call.
Page 115 Park 1. Do not hang up. To Park a call at your extension: (Personal Park). 3. Page your co-worker to pick up the call. to hang up. If not picked up, the call will recall to you. If parked at your extension: To pick up a call parked at an exten- sion (yours or a co-...
Page 116: Park And Page (Vrs)
Park and Page (VRS) This feature requires the Voice Response System (VRS) provided by the DSP daughter board (DSPDB). When you are away from your phone, Park and Page can let you know when you have a call waiting to be answered. To enable Park and Page, you record a Personal Greeting along with an additional Paging announcement.
Page 117 Park and Page (VRS) + Dial Page Zone that should To have the system Page you when you broadcast your announcement. For example, for Internal Zone 1 dial have a call 801 + 1. Or, for Combined Paging Zone (Cont’d): 1, dial *1 + 1.
Page 118: Personal Greeting
Personal Greeting This feature requires the Voice Response System (VRS) provided by the DSP daughter board (DSPDB). Use Personal Greeting to forward your calls and automatically play a recorded message to your callers. This lets you add a personal touch to your Call Forwards.
Page 119 Personal Greeting Off-premise via Common To activate Personal Greeting for your Abbreviated Dialing (by entering phone (Cont’d): #2 + bin). Greeting without forwarding so caller hears busy (by entering your exten- sion number). You cannot forward to a Department Group pilot number. 5.
Page 120: Programmable Function Keys
Programmable Function Keys Customize your phone by storing features or outside lines under your Programmable Function Keys. For example, to return a Message Waiting, just press your Message Waiting function key instead of dialing To program a function key: want to program. 2.
Page 121 Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are Or dial Abbreviated Dialing Dialing a stored Common #2 + bin Abbreviated Dialing number Dialing a stored Group #4 + bin Abbreviated Dialing number Barge In Barging In on a co-worker's conversation...
Page 122 Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are Or dial Department Step Step Calling through a Department # Calling Group for an idle member Group Call Pickup Answering a call ringing another *# phone in your Pickup Group Answering a call ringing a phone 869 in another Pickup Group-if you...
Page 123 Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are Or dial Night Service 09 + Toggle thru modes = 0 818 + 0 mode Activating the Night Mode = 1 818 + 1 mode Activating the Night Mode = 2 818 + 2 Activating the Midnight...
Page 124 Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are Or dial Reverse Voice Over 47 + Initiating Reverse Voice Over dest. ext. Room Monitor Activating room Monitor Save Number Dialed Saving, redialing or checking a saved number Secretary Call (Buzzer) 41 + Calling your secretary (using the...
Page 125: Repeat Redial
Repeat Redial Trying to get in touch with a customer and their phone is always busy or unanswered? Don't keep redialing it manually - have Repeat Redial do it for you. Repeat Redial will retry your call automatically (up to 255 times) so you can go back to work.
Page 126: Reverse Voice Over
Reverse Voice Over While you are busy on a handset call, Reverse Voice Over allows you to make a private Intercom call to an idle co-worker. Just press your Reverse Voice Over function key to call your co-worker. Your initial caller cannot hear your voice, but you can keep talking to your co- worker as long as you hold down your key.
Page 127: Ringdown
Ringdown Call a co-worker or outside party by just lifting the handset on your telephone. The call goes through automatically - there is no need to dial digits or lift the handset. There are two types of Ringdown: Ringdown Extension and External Hotline. With Ringdown Extension, you reach another extension (typically a lobby or service phone) when you lift the handset.
Page 128: Room Monitor
Room Monitor Use Room Monitor when you want to listen to the sounds in another work area. For example, Room Monitor could let you listen to the sounds in the warehouse when it's left unattended. You just set up a Room Monitor with a phone in the warehouse area.
Page 129: Save Number Dialed
Save Number Dialed While on an outside call, you can save the number you just dialed and easily dial it later. This lets you quickly redial a busy or unanswered number without manually dialing any digits. Your system remembers your saved number until you save a new one in its place. You can also quickly redial your last call using Last Number Redial (page 77) and Repeat Redial (page 119).
Page 130 Save Number Dialed (Save Number Dialed). To see the number The stored number displays for six you saved: seconds. The stored number dials out if you: - Lift the handset - Press an idle line key - Press an idle CALL key - Press SPK to hang To clear your saved...
Page 131: Secretary Call
Secretary Call Secretary Call Buzzer lets you alert a co-worker without disturbing their work. They can then call you on the Intercom when it's conve- nient. To use this feature, both you and your co-worker must have Secretary Call Buzzer keys. When you press your buzzer key, your co- worker phone rings and their buzzer key starts to flash.
Page 132: Secretary Call Pickup
Secretary Call 1. Press lit (Secretary Call Buzzer). To cancel a Secretary Both the boss and secretary buzzer Call you left at keys go out. another extension: 1. Do not lift your handset. To cancel a Secretary Call left at your 2.
Page 133: Secure Set Relocation
Secure Set Relocation Need to swap your phone’s programming with another phone? Using Secure Set Relocation, you can swap most of your phone’s program- ming. However, user-defined programming, such as Call Forward set up, Selectable Display Messaging, etc.) will not be swapped. In addi- tion, the following items are cleared: Camp On, Last Number Redial, Saved Number Clear, Incoming History, and Common Cancelling of Service Codes.
Page 134: Selectable Display Messages
Selectable Display Messages Activate a Selectable Display Message when you leave your desk. A co-worker calling your extension will see the message you activated on their telephone's display and may hear a DND signal (depending on proramming). For example, when you leave for lunch, activate the "OUT FOR LUNCH BACK AT"...
Page 135: Selectable Display
Selectable Display Messages To select a message: (Call Forward to Device). + Message number (01-20). to scroll through the messages. 3. (Optional for messages 1-8 and 10) Dial the digits you want to append to the message. You can append messages 1-8 and 10 with digits (e.g., the time when you will be back).
Page 136: Selectable Ring Tones
Selectable Ring Tones If you work in an area where your extension is close to others, you may want to customize the way calls ring your phone. This will help you differentiate calls to your extension from calls to other extensions. To change your extension's incoming to set Intercom ring or...
Page 137: Serial Call
Serial Call Do you have a caller that wants to talk to a co-worker, but needs to consult with you when they are done? If so, use Serial Call. When you Transfer a call with Serial Call, it automatically returns to you as soon as the conversation with the Transfer destination ends.
Page 138: Tandem Ringing
- incoming calls, however, will ring the available phone. The paired phone can only be a single line telephone or Aspire Wireless phone.
Page 139: Tandem Trunking
Tandem Trunking Tandem Trunking lets you set up a Conference with two or more out- side callers and then drop out of the call - leaving the callers talking in an Unsupervised Conference. Once you drop out you are not part of the conversation.
Page 140: Method B (Requires A [Transfer] Key)
Tandem Trunking Conference continues. If one of your outside callers hangs up, the Conference To make a line-to-line call ends. Conference (Cont’d): Split (separate) the Conference calls by pressing HOLD + 894. 1. Flashing To return to the You must have a line key to be able to tandem call: rejoin the Conference.
Page 141: Time
Time You see the Time and Date on your telephone's display when it is idle. If you notice that the Time is incorrect, you may be able to change it (the date must be changed in system programming). Use some caution, however, since the Time affects how your system routes calls and han- dles other features.
Page 142: Transfer
Transfer Transfer lets you quickly send the call you are on to a co-worker. You can Transfer both Intercom and outside calls. You can use the follow- ing types of Transfer: Screened Transfer Announce the call to your co-worker before hanging up. Use Screened Transfer when you're not sure your co-worker is in, or you think they might not want the call.
Page 143: Transferring Outside Calls
Transfer If you want your transferred call to automatically come back to you when your co-worker hangs up, use Serial Call (page 131). Transferring Outside Calls To Transfer a call to a You hear Transfer dial tone. co-worker's 2. Dial co-worker's extension number. extension: If the extension is busy or doesn't answer, you can dial another extension...
Page 144: Transferring Intercom Calls
Transfer Transferring Intercom Calls + Extension to receive your call. To Transfer your If the extension is busy or doesn't Intercom Call: answer, you can dial another extension number or press the flashing CALL key to return to the call. In addition, you may be able to hang up and have the call Camp-On.
Page 145: Meet Me External Paging Transfer
Transfer Meet Me External Paging Transfer To make a Meet Me External Paging + External Paging code Transfer: (1-8 or 0 for All Call). (External Paging Zone). Combined Paging Zone code ( + 0-8). 3. Announce Call. 4. When Paged party answers, Transfer call to them.
Page 146: Meet Me Internal Paging Transfer
Transfer Meet Me Internal Paging Transfer To make a Meet Me Internal Paging + Internal Paging code Transfer: (0-9 or 00-64). (Internal Paging Zone). Combined Paging Zone code ( + 0-8). 3. Announce Call. 4. When Paged party answers, Transfer call to them. (if your exten- To join a Meet Me Internal Paging...
Page 147: Trunk Queuing And Camp On
Trunk Queuing and Camp On When you try to place an outside call and hear busy tone from your own phone system, you don't have to hang up and try again later. Use Trunk Queuing to leave a request for the busy line to call you when it's free.
Page 148: Voice Mail
Voice Mail This feature requires either an optional NVM-Series Voice Mail system or an AspireMail PCB installed in the system. Tired and frustrated by missed calls, inaccurately written messages and telephone tag? End these hassles with Integrated Voice Mail. Ask your Communications Manager if you have this type of Voice Mail system installed.
Page 149: Calling Your Mailbox
Voice Mail Calling Your Mailbox (Voice Mail). To call your mailbox: 2. (Optional) After answer, dial security code. Ask your Communications Manager for your security code. Press the MSG key to display the number of voice mail messages. Leaving a Message The extension you call can be busy, in DND To leave a message in the mailbox of an...
Page 150: Emulating A Personal Answering Machine
Voice Mail 3. Dial Voice Mail master number or press To activate or cancel Call Forwarding Voice Mail key. (Cont’d): 4. Dial Call Forwarding type: 2 = All calls 3 = Outside calls only 4 = Intercom calls only to hang up (if you dialed in step 1).
Page 151: Transferring Calls To A Mailbox
Voice Mail 1. Do nothing and have Voice Mail auto- When Personal Answering Machine matically record your caller's message. Emulation broadcasts your caller's voice, Lift the handset to listen to the message you can: in private. Press flashing to intercept the call. Press idle for a new call.
Page 152: Voice Over
Voice Over If you need to get through to a co-worker busy on another call, press your Voice Over key. After the Voice Over alert tone ends you can talk to your busy associate. They can respond to you without their initial caller hearing.
Page 153: Voice Prompting Messages
Voice Prompting Messages This feature requires the Voice Response System (VRS) provided by the DSP daughter board (DSPDB). The voice prompts tell you about your system, your extension and the status of your call. The table below lists the most common voice prompts you may hear.
Page 154 Voice Prompting Messages Voice Prompting Messages Message This message will play when . . . Is unavailable An outside caller dials an extension through the Automated Attendant and the extension is busy. Please start recording You dial the code to record a VRS message or Personal Greeting.
Page 155: Voice Response System (Vrs)
Voice Response System (VRS) This feature requires the Voice Response System (VRS) provided by the DSP daughter board (DSPDB). You can record the Voice Response System (VRS) messages your sys- tem uses for Automated Attendant greetings (page 16) and the General Message (page 67).
Page 156: Volume Controls
Volume Control You can control the volume of incoming ringing, splash tone, Paging, Background Music, Handsfree and your handset. Keysets consolidate all adjustments into the volume buttons. Pressing the volume buttons when the phone is idle will adjust the contrast level of the telephone’s display. Set the specific feature volume for its most comfortable level.
Page 157: Charts And Illustrations
Charts and Illustrations This section contains handy charts and illustrations for your reference. The dialing plan (the numbers you dial) - see the following chart. Super Display Telephone key layout (inside back cover). Multibutton Telephone key layout (inside front cover). DSS Console key layout (page 153).
Page 158 Charts and Illustrations...
Page 159 Charts and Illustrations Your DSS Console ALT. NIG HT BREAK NITE2 PAGE GRO UP DOO R EXT.1 EXT.2 Extensions Alternate Door External Answering Key Boxes Page Night Internal Service Keys 1st 100 Page Extensions...
Page 160 Charts and Illustrations - For Your Notes -...
Page 161 Charts and Illustrations - For Your Notes -...
Page 162 Charts and Illustrations - For Your Notes -...
Page 163: Soft Keys
Soft Keys guide you through your features. While your phone is Alphanumeric idle, the Soft Keys can be used as One Touch Keys. Display Message Waiting Lamp '03 MO TU WE TH FR SA SU 1 | 30 3 | 13 4 | 20 OneT 5-22...
Page 164 NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 www.necunifiedsolutions.com (0893400) August 3, 2006 Printed in U.S.A.