NEC Aspire Manual page 202

Section 3: Features
194
IntraMail: Directory Dialing
This feature requires the IntraMail Utility 1.2. The utility and the instruction sheet for
updating the utility are available for downloading from the NEC Technical Support Site
(ws1.necii.com). This site requires user registration (contact NEC Sales Support for details).
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the Þrst
few letters in the extension user's name. With Directory Dialing, the caller does not have to remem-
ber the extension number of the person they wish to reach — just their name. Here's how Directory
Dialing works:
1. When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox.
(Optionally, the caller may be asked to dial a digit to access Directory Dialing.)
2. The Directory Dialing Mailbox plays the Directory Dialing Message which asks the caller to
dial letters for the name of the person they wish to reach.
3. The caller dials the letters for the person's name plus #. They can dial by Þrst name or last
name, depending on how the Directory Dialing Message was recorded and the Directory Dial-
ing Mailbox was set up.
4. IntraMail searches the list of programmed extension names for a match of the caller-entered
letters.
5. Voice prompts announce the Þrst three matches, and allow the caller to dial a digit (1-3) to
reach one of the announced matches. Additionally, the caller can dial 4 to hear additional
matches (if any).
6. The caller dials the digit for the extension they wish to reach, and IntraMail sends the call to
that extension. The call is sent as a Screened or Unscreened transfer, depending on program-
ming.
For callers to use Directory Dialing, the system must have a name programmed for each extension
(up to 15 characters, A-Z, using upper and lower case letters). Each extension should also have a
name recorded in their Subscriber Mailbox. In addition, each extension used by Directory Dialing
must be installed and must have their Subscriber Mailbox active (Personal or Group).
An outside caller can route to a Master Mailbox or Routing Mailbox programmed as a Directory
Dialing Mailbox from:
● The Answer Table's Answer Schedule Override mailbox, Default mailbox, or Routing mail-
box.
● A GOTO action in the Dial Action Table of a Call Routing Mailbox.
IntraMail: Multiple Greetings
This feature requires the IntraMail Utility 1.2. The utility and the instruction sheet for
updating the utility are available for downloading from the NEC Technical Support Site
(ws1.necii.com). This site requires user registration (contact NEC Sales for details).
The mailbox subscriber can record up to three separate greetings and make any one of the three
active. When a caller leaves a message in the subscriber's mailbox, they hear the active greeting.
This allows the subscriber, for example, to record separate greetings for work hours, after work, and
during vacation. Instead of rerecording their greeting when they leave the ofÞce, they can just acti-
vate the "after work" greeting instead.
If the active greeting has not been recorded, a caller leaving a message in the subscriber mailbox
will hear, "At the tone, you can leave your message for (extension number or name)."
Multiple Greetings requires IntraMail Voice Prompts version 1.2 or higher.
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