NEC Aspire Manual page 117

DISA Operating Modes
The DISA Operating Modes determine what happens when a DISA caller forgets to dial, calls a
busy or unanswered extension or dials incorrectly. The system can either drop the call or send it to
a preset Ring Group (called a the DISA Transfer Destination).
Department Calling with Overßow Message
If a DISA caller dials a busy Department Calling Group, the system can periodically play the voice
prompt, "Please hold on. All lines are busy. Your call will be answered when a line becomes free."
while the caller waits. The interval between the voice prompts is the DISA Overßow Message
Time. When an extension in the Department Group becomes available, the call automatically goes
through. If the Department Calling Group remains busy past the DISA No Answer Time, the DISA
call routes to the overßow destination or disconnects. (What happens to the unanswered call is set
by the DISA Operating Mode). The Overßow Message requires a VRS.
Warning Tone for Long DISA Calls
You can set up the system to provide a warning tone to DISA callers that have been on a call too
long. The warning tone can be just a reminder (which the caller can ignore) or can be followed by a
forced disconnect of the call. When the DISA caller hears the warning tone, they have the option of
dialing a code to continue the conversation or disconnect.
Trunk Disconnect Continue/Disconnect Codes Added
The software enhances the forced trunk release option with the Tandem Trunking and DISA fea-
tures. With older software, with Program 24-02-07 : System Options for Transfer - Forced
Release for Trunk-to-Trunk Transfer or Program 25-07-08 : System Timers for VRS/DISA -
DISA Long Conversation Disconnect enabled, users were not provided with an option to continue
the call, if required.
With software 4.0E+, users can be provided with the option to use a Continue or Disconnect service
code. The Continue service code will extend the conversation a programmed length of time. If the
user enters the Disconnect service code, the call will be disconnected immediately.
Remote Feature Setup with DTMF
An option may be available which can be used to remotely set various Aspire functions for the
speciÞed extension by dialing the extension number and service code using a DISA line. This
option is available for keysets, single line telephones, and IP telephones.
When the outside caller, using an analog or ISDN trunk, places a call to a DISA line and dials the
service code for this function, the system will respond with a Þxed message prompting the entry of
the extension number ("Please dial the extension number."). After the outside caller dials the
desired extension number, the system will respond with another Þxed message ("Please enter the
required Service Code."), then the outside caller dials the required service code to set/cancel the
function. The DISA feature must be enabled for this function.
Notes:
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Product Description
While the outside caller is setting the function via DISA, no one can use the extension which
is being set.
The outsider caller can not set/cancel a function via DISA when the selected extension is
being used except during incoming ringing (including incoming ACD calls). If the extension
is busy, the call will be terminated.
The VRS is required to send the Þxed messages heard during the feature setup.
Section 3: Features
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