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Solving Problems
Paper Is Smeared or Scuffed
The following causes can be considered.
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
"Available Paper and Capacities" on page 397
&
"Unavailable Paper Types" on page 400
&
Paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
"Loading Paper" on page 36
&
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.
"Available Paper and Capacities" on page 397
&
The paper is curled.
Solutions
Place the paper on a flat surface to check if it is curled. If it is, flatten it.
Paper is wet.
Solutions
Check the paper condition. If paper absorbs moisture, it becomes wavy or curls that may cause the
trouble.
Old paper is used.
Solutions
If papers are smeared or scuffed frequently, try using newly opened papers.
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Printing, Copying, Scanning, and Faxing Quality is Poor
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290
Print Quality is Poor
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