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Solving Problems
The sender has sent the fax without header information.
Solutions
Ask the sender if header information is setup on their fax machine. Or, disable Fax Header Blank in
Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes that
do not include header information are blocked when this setting is enabled.
Cannot Receive Faxes (When Optional Fax Boards Installed)
Sender attempted to send a fax to a line port set to Sending Only
Solutions
Tell the sender the fax number for the line port for which Transmission Setting By Line is set to Sending
and Receiving or Receiving Only
You can access Transmission Setting By Line by selecting Settings > General Settings > Fax
Settings > Basic Settings from the printer's home screen.
Cannot Send Faxes to a Specific Recipient
The following causes can be considered.
The recipient's machine takes a long time to answer.
Solutions
If the recipient machine does not pick up your call within 50 seconds after the printer has finished
dialing, the call ends with an error. Dial using the
telephone to check how long it takes before you hear a fax tone. If it takes more than 50 seconds, add
pauses after the fax number to send the fax. Tap
mark. One pause is about three seconds. Add multiple pauses as needed.
The Fax Speed setting registered in the contact list is wrong.
Solutions
Select the recipient from the contact list, and then select Edit > Fax Speed > Slow(9,600bps).
Cannot Send Faxes at a Specified Time
The printer's date and time is wrong.
Solutions
Select Settings > General Settings > Basic Settings > Date/Time Settings, and then set the correct date
and time.
Cannot Save Received Faxes to a Memory Device
The following causes can be considered.
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
(On Hook) feature or using a connected
to enter the pause. A hyphen is entered as the pause
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