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Solving Problems
Cannot Receive Faxes
The following causes can be considered.
We also recommend checking the printer status in Job/Status, such as whether or not the printer is currently
receiving the fax.
Subscribing to a call forwarding service.
Solutions
If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact
the service provider.
The Receive Mode is set to Manual while an external phone device is connected to the
printer.
Solutions
If an external phone device is connected to the printer and is sharing a phone line with the printer, select
Settings >General Settings > Fax Settings > Basic Settings, and then set Receive Mode to Auto.
The available memory of the inbox and the confidential box is not enough.
Solutions
200 received documents have been saved in the inbox and the confidential box in total. Delete the
unnecessary documents.
The computer that will save the received faxes is not turned on.
Solutions
When you have made settings to save received faxes to a computer, turn on the computer. The received
fax is deleted once it has been saved to the computer.
The subaddress and password are wrong.
Solutions
When receiving faxes using the subaddress feature, check that the subaddress and password are correct.
Check with the sender that the subaddress and password match.
The sender's fax number has been registered to the Blocked Number List.
Solutions
Make sure that the sender's number can be deleted from the Blocked Number List before deleting it.
Delete it from Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Edit
Blocked Number list. Or disable the Blocked Number List in Settings > General Settings > Fax
Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been
registered to this list are blocked when this setting is enabled.
The sender's fax number has not been registered in the contacts list.
Solutions
Register the sender's fax number to contact list. Or disable Caller not in Contacts in Settings > General
Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that
have not been registered to this list are blocked.
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The Printer Does Not Work as Expected
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Cannot Send or Receive Faxes
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