Epson WF-M21000 Series User Manual page 264

Solving Problems
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-
click on your printer, or press and hold it and then select Printing preferences
❏ Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
Right-click on your printer and select Printing preferences.
2. Click the Maintenance tab.
3. Click EPSON Status Monitor 3.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏ The printer is not recognized over a network connection
"Cannot connect to a Network" on page 228
❏ The printer is not recognized using a USB connection
"The Printer Cannot Connect by USB (Windows)" on page 231
Check the following if a connection has been established.
❏ The printer is recognized, but printing cannot be performed.
"Cannot Print Even Though a Connection has been Established (Windows)" on page 232
Cannot connect to a Network
The problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
After moving the computer or the smart device and the printer closer to the wireless router, turn off the
wireless router, and then turn it back on.
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The Printer Does Not Work as Expected
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Cannot Send or Receive Faxes
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