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Solving Problems
Error Messages
HDD error. Turn the printer off and back on
again. If the error continues, contact xxxxxxxx .
xxxxxxx are nearing the end of their service life.
xxxxxxx are nearing the end of their service life.
xxxxxxx is at the end of its service life. Replace it.
You need to replace the following ink
cartridge(s). Confirm the procedure, and then
replace them.
No dial tone is detected.
Failed to receive faxes because the fax data
capacity is full. Touch the Job/Status at the
bottom of the Home Screen for details.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
To use cloud services, update the root certificate
from the Epson Web Config utility.
Check that the printer driver is installed on the
computer and that the port settings for the
printer are correct.
Check that the printer driver is installed on the
computer and that the USB port settings for the
printer are correct.
>
A Message is Displayed on the LCD Screen
Solutions
The HDD is damaged. Contact Epson support or an authorized Epson
service provider to replace the HDD device.
If the HDD is damaged, you will not be able to receive faxes. Also, you
may not be able to print or copy the following items.
❏ Documents that contain images.
❏ Copying more than 50 pages of Text & Image A4 documents may fail.
When it is time to replace a consumable item, the printer cannot be
used. Contact Epson or an authorized Epson service provider to request
replacement.
Contact Epson support or an authorized Epson service provider.
Contact Epson support or an authorized Epson service provider.
To ensure you receive premium print quality and to help protect your
print head, it is designed to stop operation before the ink is completely
out. Replace to new ink cartridge.
This problem might be resolved by tapping Settings > General
Settings > Fax Settings > Basic Settings > Line Type, and then
selecting PBX. If your phone system requires an external access code to
get an outside line, set the access code after selecting PBX. Use # (hash)
instead of the actual access code when entering an outside fax number.
This ensures the communication.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the first
digit of a fax number and send the fax to the wrong number.
There are incoming faxes that are not printed and saved.
❏ Cannot Print
❏ Cannot save in the computer or the memory device
Enter the correct IP address or default gateway. Contact your network
administrator for assistance.
Run Web Config, and then update the root certificate.
Click Print Queue on the printer driver's Maintenance tab. Make sure
the printer port is selected correctly in Property > Port from the Printer
menu as follows.
USB connection: USBXXX
Network connection: EpsonNet Print Port
The printer cannot operate due to some error. Check the details and
solutions of the error.
Turn on the computer or connect a memory device to the printer.
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