Epson WF-M21000 Series User Manual page 232

Solving Problems
Cannot Print Even Though a Connection has been Established (Windows)
The following causes can be considered.
There is a problem with the software or data.
Solutions
❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏ If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver
"Checking if a genuine Epson printer driver is installed - Windows" on page 215
&
"Checking if a genuine Epson printer driver is installed - Mac OS" on page 215
&
"Installing or Uninstalling Applications Separately" on page 213
&
There is a problem with the printer's status.
Solutions
Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer
status. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the
Epson website.
There is still a job waiting to be printed.
Solutions
Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all
documents from the Printer menu.
The printer is pending or offline.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
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The Printer Does Not Work as Expected
>
Cannot Print
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