CPI PAYPOD Embedded User Manual

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Paypod™ Embedded
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Summary of Contents for CPI PAYPOD Embedded

  • Page 1 User Guide Paypod™ Embedded Pay Station...
  • Page 2 Disclaimer CPI does not accept liability for any errors or omissions contained within this document. CPI shall not incur any penalties arising out of the adherence to, interpretation of, or reliance on, this standard. CPI will provide support for this product in accordance with the standard warranty of CPI, subject to any modifications to that warranty agreed in writing by CPI. CPI reserves the right to amend, improve or change the product referred to within this document or the document itself at any time.
  • Page 3: Table Of Contents

    Coin Recycler Status LEDs ..............................26 3.6.1.4 Coin Acceptance Unit ................................27 3.6.1.5 Coin Payout Unit ................................. 28 3.6.2 E22 Banknote Recycler ......................... 29 3.6.2.1 Overview of E22 Banknote Recycler ............................30 3.6.2.2 E22 Banknote Recycler Key Lock ............................32 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 4 Removing and Reinstalling the E23/E24 Banknote Cash Box ............. 65 4.10.6 Removing, Opening and Reinstalling the E24 Banknote Loading Unit ..........67 4.10.7 Removing and Reinstalling the E23/E24 Banknote Recycling Units ............ 70 Handling Cash ...................... 71 Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 5 Clearing a Banknote Jam in the E22 Acceptance Unit ......................118 7.2.1.2 Clearing a Banknote Jam in the E22 Transporting or Recycling Unit ..................119 7.2.1.3 Clearing a Banknote Jam in the E22 Cash Box ........................121 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 6 Clearing a Banknote Jam in the E23/E24 Spine ........................125 7.2.2.3 Clearing a Banknote Jam in the E24 Loading Unit ........................127 7.2.2.4 Clearing a Banknote Jam in the E23/E24 Cash Box (2) ......................128 Technical Characteristics ..................129 Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 7: About

    Cash Handling · chapters to learn how to operate your pay station unit(s) effectively and ensure maximum uptime. Troubleshooting Technical Characteristics · and Index reduce the search for specific explanations. Paypod™ Embedded 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 8: Text Conventions

    The check-out procedure as well as maintenance work thus can slightly differ from application to application in terms of user interface and the interaction with it, whereas the consequent pay sta- tion-related actions always remain the same. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 9: Additional Useful Documentation

    Additional Useful Documentation Apart from this user guide, additional Paypod™ documen- tation is available as PDF files. Use your customer pass- word to download relevant documentation from the CPI web site or register an account (www.cranepi.com, Support/Download). CPI Homepage CPI Support/Download Page 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 10: About The Paypod™ Pay Station

    To meet your demands of change capacity and cash safety, the Paypod™ Embedded pay station is available in three main versions. The integrated coin recycler is the same in every version. Whereas the banknote recycler differs: Paypod™ Embedded E22 pay station · Paypod™ Embedded E23 pay station · Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 11 120 banknotes. The standard cash box storing capacity of 600 banknotes can be expanded to a total of 1,200 banknotes by choosing the Paypod Embedded E22L pay station. Paypod™ Embedded E23 Pay Station Apart from the coin recycler the Embedded E23 version of the Paypod™...
  • Page 12: Safety Instructions

    Misuse of Paypod™ pay station may void the users warranty. Please consult this manual, your authorized Paypod™ pay station installer, or CPI for additional guidance. The Paypod™ pay station has been built in accordance with state-of-the-art standards and the recognized safety di- rectives.
  • Page 13: Disconnection From Power Supply

    Please dispose of cleaning and maintenance material according to the applicable regulations of your country. 2.4.3 Labels on Plastic Case Parts Please do not stick any labels on plastic case parts since that would make recycling more difficult. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 14: Design And Function

    Coin input LED Coin input funnel Banknote insertion LED Banknote bezel Banknote payout LED Banknote payout slot Banknote insertion slot Coin return LED Coin return cup Product label On-off switch Chassis Paypod™ E22 Paypod™ E23/E24 Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 15: Overview Of Inside Operating Elements

    The Paypod™ Embedded pay station may be equipped with different banknote recyclers However, the general pay station design and the in- side operating elements are the same: Front view Coin recycler Banknote recycler Coin and Banknote Recycler Positions 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 16: Product Label

    Paypod™ Embedded Pay Station Label Product name and version Part number Paypod™ Embedded Product Label Serial number Rated input voltage/current of 100–240 V/5 A at 50/60 Hz 5 A fuse for a rated voltage of 250 V Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 17: On-Off Switch

    · station that cash can now be deposited · in the coin input funnel and/or banknote insertion slot or collec- ted from the coin return cup and/or banknote return slot. Status LEDs 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 18 POS host system Expecting banknote insertion Rejecting banknote through inser- tion slot Paying out banknote through payout slot – Here you read how to remedy the cause of a malfunction. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 19: Locks And Keys

    Key Lock Depending on the Paypod™ pay station version, the pay station comes with the following keys for the end user: Which key? Pay station door Acceptance unit Coin recycler Payout unit 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 20 Hand over the keys for the interlock system and cash units only to personnel allowed to have dir- · ect access to the cash. * Older E22 Paypod™ pay stations may have no interlock. · ** Some E22 cash box versions can also be locked with a key. · Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 21: Coin And Banknote Payment Components

    The Paypod™ Embedded pay station is available with dif- ferent banknote recyclers: E22 banknote recycler · E23 banknote recycler · E24 banknote recycler · Coin Recycler E22 Banknote Recycler E23 Banknote Recycler E24 Banknote Recycler 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 22: Coin Recycler

    Pull handle – open lid or payout unit Lock – open push-button on lid Push button – open lid Lock – open payout unit Coin return LED Coin return cup Coin Recycler Front View Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 23 Paypod™ Embedded Pay Station Design and Function Rear view Product label (not shown) On-off switch Coin Recycler Rear View Layer structure Upper acceptance unit Lower acceptance unit Payout unit Coin Recycler's Layer Structure 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 24 Open lid view Dust tray Bayonet mount lever – open acceptance unit Coin Recycler with Open Lid Acceptance unit view Coin validator arm Coin validator Coin ejector pin Coin Recycler with Open Acceptance Unit Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 25: Coin Recycler Key Locks

    Hand over the key to open the coin re- cycler payout unit only to personnel al- lowed to have direct access to the cash. Coin Recycler's Locks and Keys 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 26: Coin Recycler Status Leds

    Stand-by mode: ready for coin insertion Processing coins Coin re- Coin payout unit is transporting coins to the coin return cup turn/payout Here you read how to remedy the cause of a malfunction. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 27: Coin Acceptance Unit

    (hopper), whereas coins with measured values outside of the acceptance band, will be rejected and directed to the return cup [4]. Coin Validator 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 28: Coin Payout Unit

    LED will flash red. No fur- ther coin should be inserted until the coin return cup has been emptied. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 29: E22 Banknote Recycler

    Overview of E22 banknote recycler · E22 banknote key lock · E22 banknote recycler status LEDs · E22 banknote acceptance unit · E22 banknote vault · E22 banknote transporting unit · E22 banknote recycling unit · E22 banknote cash box · E22 Banknote Recycler 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 30: Overview Of E22 Banknote Recycler

    Cash box Cash box handle – remove cash box Chassis Recycling unit (covered) Vault Vault tabs – remove vault E22 Banknote Recycler Front View E22 Banknote Recycler Side and Front View Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 31 E22 Banknote Recycler's Transporting Unit E22 Banknote Recycler with Open Transporting Unit Reycling unit Pull handles – open recycling drums Recycling drums E22 Banknote Recycler's Recycling Unit E22 Banknote Recycler with Open Recycling Unit 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 32: E22 Banknote Recycler Key Lock

    Hand over the key to remove the cash box only to personnel allowed to have direct access to the · cash. Older E22 Paypod™ pay stations may have no interlock. · Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 33: E22 Banknote Recycler Status Leds

    Since the banknote recycler's bezel LEDs [2] are part of the pay station's faceplate, the bezel LEDs are visible from the outside and described here Here you read how to remedy the cause of a malfunction. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 34: E22 Banknote Acceptance Unit

    E22 Banknote Vault The vault [1] protects the banknotes in the recycling unit [2] from unauthorized access and has to be removed before the transporting [3] and recycling unit can be ac- cessed. E22 Banknote Recycler Vault Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 35: E22 Banknote Transporting Unit

    · which are not to be transferred to the cash box. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 36: E22 Banknote Cash Box

    Unlike the E23, the E24 banknote recycler is equipped with a loading unit used to refill the recycler units and provide cash to the customer. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 37 Please read here to understand the basic functionality and design of the E23/E24 banknote recycler: Overview of E23/E24 banknote recycler · E23/E24 banknote recycler key locks · E23/E24 banknote recycler status LED · E23/E24 banknote acceptance unit · E23/E24 banknote recycling units · E23/E24 banknote cash box · E24 banknote loading unit · 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 38: Overview Of E23/E24 Banknote Recycler

    Loader handle – remove loading unit Lock – open loading unit Loading unit (E24 only) Recycling unit Recycling unit E24 Banknote Recycler Front View Latch – open spine Lower rear flap E23/E24 Banknote Recycler Rear View Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 39 Latch – lift maximum level detec- tion plate Maximum level detection plate Handle – open loading unit E23/E24 Loading Unit Lock – open loading unit E24 Banknote Recycler with Loading Unit Open E23/E24 Loading Unit 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 40: E23/E24 Banknote Recycler Key Locks

    Additionally, each banknote recycler unit has its own LEDs [2] in the front indicating the status of the unit. If these LEDs are green, the units are ready to operate. Here you read how to remedy the cause of a malfunction. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 41 Paypod™ Embedded Pay Station Design and Function E24 Banknote Recycler Status LEDs E23 Banknote Recycler Status LEDs 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 42: E23/E24 Banknote Acceptance Unit

    E23/E24 Banknote Recycler Insertion Slot and LEDs box following an appropriate command depending on the recycler's change stock for instance. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 43: E23/E24 Banknote Recycling Units

    · be transferred to the cash box. Recycling units can only be removed by your technical service partner. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 44: E23/E24 Banknote Cash Box

    Please read here to empty the cash box. E23/E24 Banknote Recycler Cash Box Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 45: E24 Banknote Loading Unit

    · informs you about all money accepted and change given on the POS screen · closes transaction to be ready for the next customer · 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 46: Operation

    After the top LEDs flashed red all E23/E24 banknote bezel LEDs [3] flash green · The E22 banknote bezel LEDs [4] are off · The pay station is ready to be initialized by the POS system. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 47: Starting Pos Software And Logging On To/Off From Poslinq™ Middleware

    POS software provider. The check-out procedure thus differs from application to application in terms of user interface and the interaction with it, whereas the consequent pay station transaction process always remains the same. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 48 The user icon is now showing your user ID [10]. After a while, the Terminal interface closes and a status indi- cator [11] should flash green in the top left screen corner above a star icon, the color of which depends on your user rights. Starting POSlinq™ POSlinq™ Loading Screen and Terminal Interface Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 49: Checking The Paypod™ Pay Station Status

    If, for configuration reasons, the Terminal interface is not shown but a red star icon flashing from green to yellow, tap the red star icon. Then the Terminal interface will open: 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 50: Processing A Transaction

    · The E22 coin input [3] and banknote insertion LED [4] is flashing green asking the customer to pay his products selected. · The E23/E24 coin input LED [3] is flashing green and the two banknote insertion LEDs [4] are green Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 51 Total to Pay sum, change is returned to your customer into the coin return cup [7] and/or banknote payout slot [8] [B] while the coin return LED [9] is flashing white and the E23/E24 banknote return LEDs [10] are flashing green. The transaction session is closed. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 52: Opening The Main Screen Of The Poslinq™ Middleware

    From time to time or before refilling or emptying procedures, for instance, you may want to have a look at the pay sta- tion's cash content. For this, you have to be logged on as an administrator to open the POSlinq™ middleware's Stocks screen: Open the main screen of the POSlinq™ middleware Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 53: Opening And Closing The Paypod™ Pay Station

    Opening and Closing the Paypod™ Pay Station The pay station's cash payment components are locked by a door. You may open the pay station to ex- tract the payment components for filling or cleaning operations for instance: 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 54 Hold cart handle [5] and firmly pull payment com- ponent cart [6] out to its fully extracted position [D]. Opening Paypod™ Door Extracting Paypod™ Payment Component Cart For easier access, the payment components can be rotated clockwise or anti-clockwise Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 55 In case the key cannot be turned back in a fully perpendicular position, slightly Pushing Back Paypod™ Payment Component Cart push or move the door handle and try again. Closing Paypod™ Door Locking Paypod™ Door 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 56: Easily Accessing The Payment Components

    The lid covers the coin acceptance unit of the coin recycler and can be opened and closed using the key for the upper lock. To open the lid Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 57 The coin recycler will automatically perform a full reset. Pull the key out of the lock and store it in a safe place. Close the Paypod™ pay station again. Closing Coin Recycler Lid 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 58: Opening And Closing The Coin Recycler's Acceptance Unit

    The bayonet mount indication is no longer green but red [3]. Open up upper acceptance unit as far as it will go [C]. Opening Coin Recycler's Acceptance Unit Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 59: Opening And Closing The Coin Recycler's Payout Unit

    Open the payout unit by the handle [2] as far as it will go [B]. Opening the unit is supported by the gas springs. Unlocking and Opening Coin Recycler's Payout Unit 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 60: Removing And Reinstalling Banknote Recycler Units

    · Removing and reinstalling the E22 banknote vault · Opening and closing the E22 banknote transporting unit · Removing and reinstalling the E22 banknote cash box · Removing and reinstalling the E23/E24 banknote cash box · Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 61: Removing And Reinstalling The E22 Banknote Acceptance Unit

    Gain access to the banknote recycler Lift [A] the release bar [1] to unhinge the acceptance unit. Firmly grasp the acceptance unit [2] and pull it out to the front [B]. Continue with cleaning the unit clearing a banknote jam 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 62: Removing And Reinstalling The E22 Banknote Vault

    If necessary, wait until a transaction has been finished. Gain access to the banknote recycler Pinch the yellow tabs [1] inward [A] and simultaneously pull the vault unit [2] straight out to the front [A]. Continue with cleaning the unit Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 63: Opening And Closing The E22 Banknote Transporting Unit

    The unit is unhinged. Pull the unit out and rotate it downward [B]. You can now access the transport internals and the recycler drums. Continue with cleaning the unit clearing a banknote jam 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 64: Removing And Reinstalling The E22 Banknote Cash Box

    Simultaneously push the key and turn it counter-clockwise as far as it will go. Use the yellow handle [1] to pull the cash box cassette out of the chassis [A]. Continue with emptying cleaning the unit clearing a banknote jam Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 65: Removing And Reinstalling The E23/E24 Banknote Cash Box

    All four bezel LEDs start flashing green. Push the yellow interlock system lever [2] to the rear [B]. The lever shows its red marking. The cash box and all other banknote units are no longer secured in place. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 66 The banknote recycling units are locked in place. Close the Paypod™ pay station again. Reinserting E23/E24 Banknote Cash Box and Locking Interlock System Switch pay station off and on again to reset the banknote recycler. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 67: Removing, Opening And Reinstalling The E24 Banknote Loading Unit

    Push the key and turn it clockwise as far as it will go [A]. The loader cassette is open. Leave the key in the lock. Open the cassette by unfolding its cover [2] as far as it will go [B]. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 68 Unlatch [C] the yellow lever [3] to lift the maximum level detection plate [4] [D]. The level flag [5] is no longer green but orange now. Continue with refilling banknotes , or clearing a banknote jam Lifting E24 Banknote Loading Unit's Maximum Detection Plate Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 69 Pull the loader cassette key out of the lock and store it in a safe place. Closing E24 Banknote Loading Unit 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 70: Removing And Reinstalling The E23/E24 Banknote Recycling Units

    Reinserting E24 Banknote Loading Unit and Locking Interlock System 4.10.7 Removing and Reinstalling the E23/E24 Banknote Recycling Units The E23 and E24 banknote recycling units may only be removed by your Service Partner. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 71: Handling Cash

    POSlinq™ middle- ware , select the Administration tab [A] and then Reload [B]. The filling screen displays all coin and banknote de- nominations programmed and their relevant filling numbers: Opening POSlinq™ Filling Screen 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 72 Tap the X button to close screen [E]. The pay station is back in operating mode and ready for the next transaction. Refilling Paypod™ Coin Recycler Completing Filling Process and Closing Filling Screen Closing Administration Screen Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 73: Refilling Banknotes

    Read here to learn how to refill the banknote recycler note by note · E24 banknote recycler by means of the loading unit · E22 with Banknote Recycler E23 with Banknote Recycler E24 with Banknote Recycler 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 74: Refilling Banknotes

    , select the Administration tab [A] and then Reload [B]. The filling screen displays all coin and banknote de- nominations programmed and their relevant filling numbers: Opening POSlinq™ Filling Screen POSlinq™ Filling Screen Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 75 The administrator receives a status e-mail giving details such as: POSlinq™ middleware reload · Terminal ID · Refilling details, banknotes deposited · Alert report of recycling units' levels · Paypod™ pay station inventory · User ID · 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 76: Refilling The E24 Banknote Recycler

    Administration tab [A] and then Replenish [B]. The replenishment screen displays all banknote de- nominations programmed and their relevant filling numbers: Opening POSlinq™ E24 Loading Unit Replenishment Screen POSlinq™ E24 Loading Unit Replenishment Screen Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 77 Refilling the E24 Banknote Loading Unit Reinstalling E24 Banknote Loading Unit's Guide Flap Raise and lift the guide flap [4] up again [I]. Close and reinstall loader cassette Close the Paypod™ pay station again. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 78: Transferring Banknotes To Cash Box

    In case, the E24 banknote recycler is configured for usage of the loading unit, not only the bank- notes in the recycling units but also all loading unit banknotes are transferred to the cash box for emptying purposes Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 79 Paypod™ Embedded Pay Station Handling Cash The right-hand example shows a recycler stock 50 10-value CPI banknotes [1] to be transferred to the cash box: POSlinq™ Stocks Screen with Banknote Recycling Capacity If necessary, wait until a transaction has been fin- ished.
  • Page 80: Dispensing Cash, Emptying Cash Recyclers

    The easiest way to empty the coin hoppers is to raise the coin return cup allowing a larger box/bag to be positioned under the return conveyor able to collect more coins. However, coins can also be dispensed into the return cup with the pay station installed. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 81 , select the Administration tab [C] and then Float Down [D]. The float down screen displays all coin and banknote denominations and their relevant filling level quanti- ties: Opening POSlinq™ Float Down Screen POSlinq™ Float Down Screen 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 82 The coin return cup LED [7] is flashing white indicating that the pay station dispenses the number of coins entered. All coin counters will be reset accordingly. The middleware returns to the administration screen. Collect coins dispensed [H]. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 83: Dispensing Banknotes, Emptying Banknote Recycler

    Read here how to either dispense single banknotes · dispense all banknotes, i.e. empty the E22 banknote recycler E23/E24 banknote recycler · E22 with Banknote Recycler E23 with Banknote Recycler E24 with Banknote Recycler 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 84: Dispensing Single Banknotes

    The total amount of all notes to be dispensed is ad- ded up in the Total Load Shedding field [3] at the bottom of the screen. Entering Banknotes to be Dispensed and Closing Float Down Screen Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 85 This confirmation e-mail lists different parameters and numbers depending on the customized con- figuration. It is also possible to configure various e-mails containing different details to be sent to dif- ferent addresses. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 86: Emptying The E22 Banknote Recycler

    The middleware guides you how to empty the cash box. Opening POSlinq™ Cash Box Removal Screen Starting Removal Process of Banknote Cash Box Follow the quick guide on the screen or the detailed next steps: Gain access to the banknote recycler Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 87 Turn the cash box cassette [1] upside down [D]. Pinch the yellow slide latch [2] inward [E] and simultaneously unfold the cassette base [3] [E]. Turning E22 Banknote Cash Box Upside Down Opening E22 Banknote Cash Box 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 88 The banknote recycler is reset and will execute a reinitialization process. Close the Paypod™ pay station again. Confirm upcoming middleware message with YES [H]. The POSlinq™ middleware returns to the administration screen. Tap the X button to close screen [I]. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 89: Emptying The E23/E24 Banknote Recycler

    Use your POS software or the POSlinq™ middleware to switch the Paypod™ pay stations to an appropriate mode al- lowing the banknote transfer from the recycling unit(s) and E24 loading unit to the cash box: 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 90 The pay station is back in operating mode and ready for the next transaction. The recycling units' counters are reset [1] and the cash box counter is increased [2]. POSlinq™ Stocks Screen with Banknote Recycling Capacity and Cash Closing Administration Screen Box Content Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 91 POSlinq™ middleware select the Administration tab [A] and then Cashbox Re- moval [B]. The cash box removal screen is displayed: Tap the Cashbox NOTES icon [C]. POSlinq™ guides you how to empty the cash box. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 92 Turning E23/E24 Banknote Cash Box to its Righ Hand Side Unlocking E23/E24 Banknote Cash Box Leave the key in the lock. Open the cassette by unfolding its cover [2] [F]. Remove all banknotes [G]. The cash box must be completely empty. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 93 Reinstall the empty cash box The banknote recycler is reset. Close the Paypod™ pay station again. Confirm upcoming message with YES [J]. The middleware returns to the administration screen. Tap the X button to close screen [K]. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 94 This confirmation e-mail lists different parameters and numbers depending on the customized con- figuration. It is also possible to configure various e-mails containing different details to be sent to dif- ferent addresses. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 95: Cleaning

    The following pay station components have to be cleaned: Coin recycler's return cup · Coin recycler's dust tray · 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 96: Cleaning Agents And Tools

    Disconnect the pay station from the main power before cleaning it. · Moisten cloths only slightly to prevent fluid from entering the device. This would damage the · electronic boards and optics. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 97: Cleaning The Coin Recycler's Return Cup

    As needed, at least every month, indicated in POSlinq™ middleware What cleaning agents do I need? Slightly moistened cleaning tis- sues What other tools do I need? Disposable gloves · pay station key · 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 98: Emptying The Coin Recycler's Dust Tray

    To assure that no foreign objects reach the coin path the coin input funnel has holes allowing foreign particles to fall in the dust tray. To clean the dust tray Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 99 Empty the tray, clean it [C] and allow to dry, if necessary. Hinge the tray again [D]. Close the tray and snap it into the clip [E]. Close the coin recycler again as well as the Paypod™ pay station 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 100: Cleaning The E22 Banknote Acceptance Unit

    Use compressed air to blow any dust or debris from the light pipes and recognition sensors [3] on the top and bottom part of the acceptance unit [B]. Unfolding E22 Banknote Acceptance Unit Cleaning E22 Banknote Acceptance Unit Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 101: Cleaning The E22 Banknote Vault

    An audible click is heard after each rotation. The movement must be smooth and free from any unexpected fric- tion. Use compressed air to clean the transmission gears [2] and optical lenses [3] of dust or debris [B]. Turn the unit around [C] to clean the transmission gears [4] and lenses [5] on the other side [D]. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 102: Cleaning The E22 Banknote Transporting Unit

    As needed, at least every six months/60,000 cycles, indicated in POSlinq™ middleware What cleaning agents do I need? Compressed air What other tools do I need? Disposable gloves · Pay station key · Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 103 Use compressed air to blow any dust or debris from all light pipes and prisms (highlighted in blue) [A]. Cleaning E22 Banknote Transporting Unit's Light Pipes and Prisms Unfolding E22 Banknote Transporting Unit's Banknote Path Covers 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 104 The cover axles mate with the housing on both sides [6]. Close transporting unit again, then close the Paypod™ pay station , reconnect it and switch it again. Closing E22 Banknote Transporting Unit's Banknote Path Covers Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 105: Cleaning The E22 Banknote Cash Box

    · gears) [B] to dislodge any accumulated dust and debris. Reinstall the banknote cash box again. Close the Paypod™ pay station , reconnect it switch it on again. Cleaning E22 Banknote Cash Box 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 106: Cleaning The E23/E24 Banknote Path

    Still from the rear side of the recycler, pull the yellow latch handle [3] also on the top [B] and simultaneously unfold the flap on the top [4] [B]. You gained access to the banknote feeder/positioner. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 107 (flap) part of the acceptance sensor [10], also towards the gear and away from the white flat cables, while turning the coding wheel [11] to the front. the rotating diverters [12] at the bottom inside the flap. All parts cleaned have to be free of dust and spray residues. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 108 Paypod™ Embedded Pay Station Cleaning Cleaning E23/E24 Banknote Recycler's Inlet Cleaning E23/E24 Banknote Recycler's Positioner Cleaning Inner Part of E23/E24 Banknote Recycler's Acceptance Sensor Cleaning Outer Part of E23/E24 Banknote Recycler's Acceptance Sensor Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 109: Cleaning The E23/E24 Banknote Recycler Spine

    To ensure optimal performance, clean the banknote path of the recycler's spine as follows If necessary, wait until a transaction has been finished, switch the pay station off and disconnect it from power. 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 110 Unfolding E23/E24 Banknote Recycler's Lower Rear Flap Cleaning Inner Part of E23/E24 Banknote Recycler Spine Cleaning Outer Part of E23/E24 Banknote Recycler Spine Use compressed air to blow any dust or debris from the Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 111: Cleaning Chassis Interior

    Use a vacuum cleaner to remove all dust or debris from the inside of the pay station chassis. Close the Paypod™ pay station again. Reconnect the pay station and switch it on again 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 112 Paypod™ Embedded Pay Station Cleaning Vacuuming Paypod™ Inside Vacuuming Paypod™ Door Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 113: Troubleshooting

    Put all collected (green) coins passed the ejector pin into the appropriate hoppers. Close payout unit again Close Paypod™ pay station again. Clearing Jam in Coin Recycler's Acceptance Unit 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 114: Clearing A Coin Jam In A Hopper

    Refill all removed coins and reinstall hopper Close payout unit again Moving Coin Hopper's Protecting Flap Upwards and Downwards Close Paypod™ pay station again. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 115: Removing And Reinstalling A Coin Hopper

    Open the payout unit Carefully pull out the hopper [A]. To reinsert the hopper Mind the color code [1] on the hopper and above the hopper position (blue hopper fits in blue position). 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 116: Clearing Banknote Jam

    POS control unit software. Depending on the banknote recycler installed, banknotes may jam in different recycling units: Clearing a jam in an E22 banknote recycler · Clearing a jam in an E23/E24 banknote recycler · Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 117: Clearing A Jam In An E22 Banknote Recycler

    LEDs, you have to open the Paypod™ pay station check the LEDs behind the bezel. Yellow LED flashing twice · Yellow LED flashing three times · Yellow LED flashing four times · E22 Banknote Recycler 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 118: Clearing A Banknote Jam In The E22 Acceptance Unit

    Removing Jammed Note from E22 Banknote Acceptance Unit Unfolding E22 Banknote Acceptance Unit Close the acceptance unit again [C]. Reinstall acceptance unit Close the Paypod™ pay station again. Closing E22 Banknote Acceptance Unit Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 119: Clearing A Banknote Jam In The E22 Transporting Or Recycling Unit

    Use two fingers to pinch the yellow tabs of the upper [1] [A] and then of the lower banknote path cover [2] in- ward [B] and simultaneously rotate the covers [3] up [A] [B]. Unfolding E22 Banknote Transporting Unit's Banknote Path Covers 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 120 The tapes should remain straight! If any of the tape becomes twisted, do not clear the jam, but close the unit close the Paypod™ pay station first to switch the pay station on and again. The reset will straighten the tape. The jam can now be cleared. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 121: Clearing A Banknote Jam In The E22 Cash Box

    If the banknote cannot be reached by opening the transporting unit: Gain access to the banknote recycler (Behind the bezel, you see the yellow LED at the top of the recycler is flashing three times.) 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 122 A note may be jammed at the very bot- tom of the transporting unit and could easily be retrieved. Reinstall the E22 banknote cash box again. Close the Paypod™ pay station again. Removing Jammed Note from E22 Banknote Cash Box Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 123: Clearing A Jam In An E23/E24 Banknote Recycler

    Now you are able to unfold the flap on the top cover- ing the feeder. Unfolding E23/E24 Banknote Recycler's Upper Rear Flap 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 124 You gained access to the banknote feeder/positioner. Unfolding E23/E24 Banknote Recycler's Top Flap Carefully withdraw the banknote jammed [C], if present. Removing Jammed Banknote from E23/E24 Banknote Acceptance Unit Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 125: Clearing A Banknote Jam In The E23/E24 Spine

    From the rear side of the recycler raise the yellow latch [1] on the rear side [A] and simultaneously unfold the lower rear flap [2] [A]. You gained access to the spine banknote path. Unfolding E23/E24 Banknote Recycler's Lower Rear Flap 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 126 You also gained access to the passage from the ac- ceptance unit to the spine. Unfolding E23/E24 Banknote Recycler's Upper Rear Flap Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 127: Clearing A Banknote Jam In The E24 Loading Unit

    Closing E23/E24 Banknote Recycler's Rear Flaps 7.2.2.3 Clearing a Banknote Jam in the E24 Loading Unit To retrieve the jammed note(s) and return functionality to the machine please check the loader cassette for jammed notes: 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 128: Clearing A Banknote Jam In The E23/E24 Cash Box (2)

    Remove Jammed Banknote from E24 Banknote Loading Unit 7.2.2.4 Clearing a Banknote Jam in the E23/E24 Cash Box Please contact your Service Partner whenever the POS screen signals that a banknote is jammed in the E23 or E24 cash box. Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 129: Technical Characteristics

    Change capacity Up to 8 coin denominations in up to 8 single hoppers up to approx. 335 EUR1-sized coins/single hopper, larger double and triple hoppers available Speed 6 coins/s max. Capacity to payout Return cup capacity of 50 EUR1-sized coins Banknote acceptance 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 130 Single payout E23/E24: Bulk payout of up to 15 banknotes Capacity to store E22 cash box: up to 600 banknotes E22L cash box: up to 1,200 banknotes E23/E24 cash box: up to 600 banknotes, larger cash box sizes available Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 131 Banknotes must not be machine washed, excess- · ively worn, limp or wrinkled Banknotes must not be wet or damp · No two or more banknotes stuck together · 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 132 38, 40, 42, 43, 44, 45, 67, 70, 76, 80, 106, 109 to route recycler, refill 74, 76 to save recycler, turn to sort replenishment 74, 76 to store transfer to cash box to validate versions cart, payment components 15, 56 width Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 133 E23/E24 banknote acceptance unit clearing jam construction conveyor, coin payout unit 22, 28 coin acceptance unit coin hoppers coin payout unit coin input 14, 22, 27, 71 coin recycler 113, 114 coin input, cleaning 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 134 E22 banknote acceptance unit failures E22 banknote cash box fascia, cleaning E22 banknote vault features, Paypod E23/24 banknote cash box figure E23/24 banknote loading unit coin recycler E23/24 banknote recycling units Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 135 E22 banknote acceptance unit interlock system, E23/E24 banknote recycler 38, 40, 44, 45, 65, 67 E22 banknote transporting unit Internet address, CPI lights 14, 17, 46 introduction 7, 8, 10 coin recycler 22, 26, 27, 28...
  • Page 136 E23/E24 banknote recycler 38, 40, 42, 43, 44, 45 data product label 14, 16 instructions temperature coin recycler operation 45, 46 proper use outside cleaning properties, Paypod protection, environmental pull handle Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 137 14, 17, 22, 26, 30, 33, 38, 40 E22 banknote cash box Paypod E22 banknote vault stock high (terminal interface (POSlinq)) E23/24 banknote loading unit stock low (terminal interface (POSlinq)) E23/24 banknote recycling units 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI...
  • Page 138 E22 banknote recycler 30, 34 E23/E24 banknote recycler 38, 42 validator, coin recycler 22, 58 ejector pin variant, Paypod variants, Paypod vault, E22 banknote recycler cleaning tabs 30, 34, 63 version, Paypod versions, Paypod Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf...
  • Page 140 support@cranepi.com mypaypod.com cranepi.com...

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