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294 Multimedia system
294
If an emergency call has been initiated:
Remain in the vehicle if the road and tra c
R
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambulance
R
is sent to the vehicle immediately.
T T r r igg
igger ering a manual emerg
ing a manual emergency call
ency call
Press and hold the SOS button in the over-
#
head control panel for at least one second.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call center.
A message with accident data is transmitted
R
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
Remain in the vehicle if the road and tra c
R
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no connection can be made to the emergency
services either, a corresponding message appears
in the media display.
Dial the local emergency number on your
#
mobile phone.
Ending an unintentional emerg
Ending an unint
entional emergency call
ency call
On the multifunction st
On t
he multifunction steer
eering wheel:
ing wheel: select
#
~. Depress the button for several seconds.
Data tr
Dat
a transf
ansfer of t
er of the Mer
he Mercedes-Benz emerg
cedes-Benz emergency
call syst
call system
em
In the event of an automatic or manual emergency
call the following data is transmitted, for example:
Vehicle's GPS position data
R
GPS position data on the route (a few hundred
R
meters before the incident)
Direction of travel
R
Vehicle identi cation number
R
Vehicle drive type
R
Number of people determined to be in the
R
vehicle
Whether Mercedes me connect is available or
R
not
Whether the emergency call was initiated
R
manually or automatically
Time of the accident
R
Language setting on the multimedia system
R
Data transmitted is vehicle information. For any
questions about the collection, use and sharing of
the eCall system data, please contact MBUSA's
Customer Assistance Center at 800-FOR-MERC.
ency
For Canada, please contact MBC's Customer
Assistance Center at 1-800-387-0100.
Customer requests for covered information should
be submitted via the same channels.
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