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290 Multimedia system
290
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be con rmed or declined. A er being
declined, this will not be shown again.
Arranging a ser
Arr
anging a service appointment via a Mer
vice appointment via a Mercedes
me call
me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you a er a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
T T o arr
o arrang
ange a ser
e a service appointment
vice appointment: : select Call.
#
A er your agreement the vehicle data is sent
and a Mercedes-Benz Customer Center
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This will contact you to con rm the appoint-
ment and if necessary consult about the
details.
%
If you select
Later
a er the service message
appears, the message is hidden and reap-
cedes
pears at a later time.
T T r r ansf
ansferr
erred dat
ed data dur
a during a Mer
ing a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an e cient service.
The following requirements must be ful lled for
the transfer of the data:
The ignition is switched on.
R
The required data transfer technology is sup-
R
ported by the mobile phone network provider.
The quality of the mobile connection is su -
R
cient.
Multi-stage transfer depends on the following fac-
tors:
Reason for the initiation of the call
R
The available mobile phone transmission tech-
R
nology.
The activated Mercedes me connect services.
R
The service selected in the voice control sys-
R
tem.
Data tr
Dat
a transf
ansfer if Mer
er if Mercedes me connect ser
ar are no
e not activ
t activat ated ed
If no Mercedes me connect services are activa-
cedes me call
ted, the following data is transferred:
Vehicle identi cation number
R
Time of the call
R
Reason for the initiation of the call
R
Con rmation of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
R
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
Current mileage and maintenance data
R
cedes me connect services
vices
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