Mercedes-Benz C-Class Coupe 2023 Operator's Manual page 294

292 Multimedia system 292
Mercedes-Benz emergency call system
( page 293).
/
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Inf Infor ormation on Mer mation on Mercedes me connect A cedes me connect Accident
and Breakdo and Br eakdown Manag wn Management ement
The Accident and Breakdown Management can
include the following functions:
Supplement to the Mercedes-Benz emergency
R
call system ( page 293)
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If necessary, the contact person at the
Mercedes-Benz emergency call center for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
Breakdown assistance by a technician on
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location and/or the towing away of the vehicle
to the nearest authorized Mercedes-Benz Cen-
ter
You may be charged for these services.
More information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
Data tr Dat a transf ansferr erred dur ed during Mer ing Mercedes me connect
call services call ser vices
The data transferred during a Mercedes me con-
ccident nect call depends on:
The reason for initiation of the call
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The service that is selected in the voice con-
R
trol system
The activated Mercedes me connect services
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Which data is transferred for the services can be
taken from the currently valid terms of use. These
can be obtained in the Mercedes me portal:
https://me.secure.mercedes-benz.com
Mer Mercedes-Benz emerg cedes-Benz emergency call syst
Inf Infor ormation on t mation on the Mer he Mercedes-Benz emerg
call syst call system em
Your vehicle is equipped with the Mercedes-Benz
emergency call system ("eCall"). This feature can
help save lives in the event of an accident. eCall
in no way replaces assistance provided from dial-
ing 911.
The Mercedes-Benz emergency call system is
available for at least ten years starting from the
cedes me connect
manufacturing date.
Mercedes-Benz eCall only functions in areas
where mobile phone coverage is available from
the wireless service providers. Insu cient net-
work coverage from the wireless service providers
may result in an emergency call not being trans-
mitted.
eCall is a standard feature in your Mercedes-Benz
vehicle. In order to function as intended, the sys-
tem relies on the transmission of data detailed in
the Transmitted Data section that follows
( page 294).
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To disable eCall, a customer must visit an author-
ized Mercedes-Benz Service department to deac-
ency call system em
tivate the vehicle's communication module.
cedes-Benz emergency ency
Deactiv Deactivation of t
tion of any and all Mer tion of an
ices. A er ices.
emergency call and manual emerg emerg
no not be av t be available.
ation of this module prev his module prevents t ents the activ he activa- a-
y and all Mercedes me connect serv- cedes me connect serv-
A er t t he deactiv he deactivation of eCall, aut ation of eCall, automatic omatic
ency call and manual emergency call will ency call will
ailable.