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The ignition must be switched on before an auto-
matic emergency call can be made.
%
eCall is activated at the factory.
%
eCall can be deactivated by an authorized
Mercedes-Benz dealer. Please note that in the
event ownership of the vehicle is transferred
to another owner in its deactivated state,
eCall will remain deactivated unless the new
owner visits an authorized Mercedes-Benz
dealership to reactivate the system.
Ov Over ervie
view of t
w of the Mer
he Mercedes-Benz emerg
cedes-Benz emergency call
syst
system
em
eCall can help to reduce the time between an
accident and the arrival of emergency services at
the site of the accident. It helps locate an acci-
dent site in places that are di cult to access.
However, even if a vehicle is equipped with eCall,
this does not mean the system is ON. As such,
eCall does not replace dialing 911 in the event of
an accident.
An emergency call can be made automatically
(
page 293) or manually (
page 294).
/
/
Only make emergency calls if you or others are in
need of rescue. Do not make an emergency call in
the event of a breakdown or a similar situation.
Displays in t
Display
s in the media display:
he media display:
SOS
READY: eCall available
SOS NOT
READY: the ignition is not on or eCall is
not available.
During an active emergency call, G appears in
the display.
You can nd more information on the regional
ency call
availability of the Mercedes-Benz Emergency Call
System at: https://www.mercedes-benz-
mobile.com/extra/ecall/
%
If there is a malfunction in the emergency call
system (e.g. a malfunction with the speaker,
microphone, air bag, SOS button), a corre-
sponding message appears on the instrument
cluster display.
Tr Trigg
igger ering an aut
ing an automatic emerg
omatic emergency call
R R eq equir uirements
ements
The ignition is switched on.
R
The starter battery is su ciently charged.
R
If restraint systems such as airbags or Emergency
Tensioning Devices have been activated a er an
accident, the Mercedes-Benz emergency call sys-
tem may automatically initiate an emergency call.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call center.
A message with accident data is transmitted
R
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
The SOS button in the overhead control panel
ashes until the emergency call is nished.
It is not possible to immediately end an automatic
emergency call.
If no connection can be made to the emergency
services either, a corresponding message appears
in the media display.
ency call
Dial the local emergency number on your
#
mobile phone.
Multimedia system 293
293
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