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Nearest authorized Mercedes-Benz Center
R
Other products and services from Mercedes-
R
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center (
/
Calling the Mer
Calling t
he Mercedes-Benz Cust
cedes-Benz Customer Cent
omer Center er
using t
using the multimedia syst
he multimedia system
em
R R eq equir uirements:
ements:
You have access to a GSM network.
R
The contract partner's GSM network coverage
R
is available in the respective region.
The ignition is switched on so that vehicle data
R
can be transferred automatically.
Multimedia system:
Phone
ª Contacts
4
5
Call
Mercedes me
connect.
#
The call is made.
A er con rmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be connec-
ted to a specialist at the Mercedes-Benz Cus-
tomer Center.
Calling the Mer
Calling t
he Mercedes-Benz Cust
cedes-Benz Customer Cent
automatic accident or br
aut
omatic accident or breakdo
page 290).
R R eq equir uirements:
ements:
The vehicle has detected an accident or break-
R
down situation.
The vehicle is stationary.
R
The hazard warning lights are switched on.
R
%
This function is not available in all countries.
In limited situations the vehicle can detect acci-
dent or breakdown situations.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
A er quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you wish to get support from the
Mercedes-Benz Customer Center.
Select Call.
#
R
omer Center er a er
a er
eakdown det
wn detection
ection
R
You may be charged for these services.
%
Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls.
%
In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear a er a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Center or
have already received support, this prompt
can be ignored or declined.
%
If you answer the prompt for support from the
Mercedes-Benz Customer Center with Later,
the message will be hidden and appear again
later.
Multimedia system 289
A er your agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
(
page 292).
/
A Mercedes-Benz Customer Center
employee takes your call and organizes the
breakdown and accident assistance.
289
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