Chassis Will Not Turn On; Returning The Chassis - Keysight M9005A User Manual

Troubleshooting
7 If the PCIe card or ExpressCard doesn't show up, ensure the drivers are
8 If the PCIe card is showing up but not the chassis, check the link light. If it

Chassis Will Not Turn On

1 Remove all modules from the chassis.
2 Check the PWR LED. Refer to
3 If it's a fan failure, as indicated by the LED mentioned in Step 2, power cycle
4 If it's a power failure, try different outlets and cables. If different outlets and

Returning the Chassis

Complete the following steps to return the chassis:
1 If your chassis is being returned for service, review your chassis warranty
2 Contact Keysight to obtain a Return Material Authorization (RMA) and
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installed and check device manager as in step 6. Has the card ever worked?
For the PCIe case, do other PCIe cards work in the same slot? Does it work in
different slots? If it works in some slots or some computers the card is good. If
it doesn't work in any slots or computers and other cards work in them, the
card is bad and should be replaced.
shows no link, double check the orientation and try different PCIe cables. This
scenario means the PCIe card is likely working, as it's showing up, but the link
isn't being established, which points towards a issue or (less likely) an issue
with the integrated MXI on the chassis. If it ends up being the chassis, return
the chassis to Keysight. Note that it should only be returned after being tested
on multiple systems, preferably with multiple PCIe cables and even
PCIe/ExpressCards.
the chassis or try a different outlet. If the problem persists, return the chassis
to Keysight.
cables won't allow it to boot and the LED shows a power failure, return the
chassis to Keysight.
information. This can be found online by going to:
www.keysight.com/find/warranty
and your serial number. The serial number is affixed to the rear of the chassis.
shipping address. For Keysight contact information, go to
www.keysight.com/find/assist
service) or refer to the Support information on the product web page at
www.keysight.com/find/pxi-chassis. When you contact Keysight, you will
typically be assigned a case ID number—please be sure to retain this number.
Table 1 on page 24.
and entering your product number M9005A
(worldwide contact information for repair and
Keysight M9005A PXIe Chassis User Guide