Troubleshooting; Chassis Not Recognized By Adapter Card - Keysight M9005A User Manual

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M9005A PXIe Chassis

User Guide

Troubleshooting

The points of possible failures are the drivers, the PCIe MXI or ExpressCard, the

PCIe cable, the chassis, the modules inside the chassis, or the host computer in

general.

Performing the following steps can assist in narrowing down what's causing the

issue. This troubleshooting process assumes the chassis powers on fine and can

communicate with the adapter card via Keysight Connection Expert (part of the

Keysight IO Libraries Suite).

1 Remove all modules from the chassis before troubleshooting.

2 Ensure that the chassis is turned on before the computer.

3 Make sure the PCIe is oriented correctly. The x1 cables can be rotated

180 degrees and inserted with a little force. This has happened many times.

4 If in a desktop, try all PCIe slots.

5 Check the host PC's device manager, are there any errors? Is anything

missing? If there are, check if they are driver related. Double click on the

device that has a yellow exclamation mark (!) beside it and look at the status.

Try reinstalling the drivers or looking at Microsoft KBs for more help on

general Device Manager and driver troubleshooting.

6 If no PCIe slots work, try a different desktop PC. If using a laptop, try a

different laptop. Does it work in the other computer? If so, reexamine steps 1

through 4. If the system works on a different computer, it's the computer

having an issue and not the chassis or PCIe card.

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