Common Questions - Eaton WaveLinx User And Programming Manual

WaveLinx User Manual

Common Questions

This section has some commonly encountered scenarios that may occur when following the procedures in this manual. Refer to this section
for solutions to these scenarios.
One or more of my devices does not display the correct out-of-the-box functionality. What should I do?
Refer to the following chart organized by device type for troubleshooting steps. After performing the resolution steps, if the unexpected
condition is not resolved, contact technical support using one of the following communications methods:
Phone: 1-800-553-3879
•
Email:
•
United States: Controltechsupport@eaton.com
Canada: CANSupport@eaton.com
Device
Wireless Area Controller
WAN LED
LAN LED
Wi-Fi LED
not used
802.15.4 LED
Eaton LED
WaveLinx Wireless Dimming
Switchpack
(WSP-MV-010: 120-277VAC
model)
WaveLinx Wireless Dimming
Switchpack
(WSP-CA-010: 120-347VAC
model)
WaveLinx Integrated Sensor
and
WaveLinx Tilemount Sensor
Unexpected Condition Resolution Steps
• The blue Eaton logo LED is • Ensure the unit is connected to a PoE switch or injector for power.
not illuminated.
• Try to perform the PAIR function. If the PAIR operation works and the unit appears operational,
• The green LAN LED is not
illuminated.
• Other LEDs may be illuminated dependent on the other connections to the controller.
• The blue 802.15.4 LED is
not illuminated.
• Other LEDs are illuminated
on the unit.
• If connected properly and the PAIR functionality does not work, make note of the current LED
LED and connected load is OFF. • Press the onboard push button for less than 4 seconds to try to toggle the load ON.
• If the load and LED do not respond, verify that the circuit wiring is properly connected and
• Disconnect 0-10V wiring from switchpack. Load should go to full bright when these wires are
• Contact technical support if the problem persists.
Connected load is OFF. • Verify that the circuit wiring is properly connected and energized.
• Disconnect 0-10V wiring from switchpack. Load should go to full bright when these wires are
• Contact technical support if the problem persists.
No LED in the sensor window • Verify that the fixture's power source is connected and powered from the circuit breaker.
and the connected fixture is
• Ensure that there is motion activity within the sensor's viewing field.
OFF.
• Try to perform the PAIR function. If the PAIR operation works, the LED may be turned off via a
• If the PAIR function fails to find the fixture/sensor and the fixture/sensor is still not responding,
No LED in the sensor window • Try to perform the PAIR function. If the PAIR operation works, the LED may be turned off via a
and the connected fixture is
ON.
• If the PAIR function fails to find the fixture/sensor, contact technical support.
LED in the sensor window • The sensor has been previously paired with a Wireless Area Controller. If there is more than
blinks white instead of green.
continue with configuration.
• Blue Wi-Fi LED will be ON if there is a valid Wi-Fi connection and will blink with active
communications.
• WAN LED will be ON if there is an active connection from a third party device and will
blink with active communications.
• LAN LED will be ON if the controller has a defined IP address (DHCP/static) and is on
the building network. It will blink with active communications.
• Bluetooth LED should always be OFF.
statuses and contact technical support.
energized.
separated.
separated.
software setting. Once the device is paired and accessible in the mobile application, select the
device to review the occupancy sensor settings and ensure that the LED function is enabled.
contact technical support.
software setting. Once the device is paired and accessible in the mobile application, select the
device to review the occupancy sensor settings and ensure that the LED function is enabled.
one Wireless Area Controller at the facility, identify which Wireless Area Controller is paired by
successively placing the Wireless Area Controllers into PAIR mode to locate which unit prompts a
dimming response in the load in question. Then, use the mobile application to identify and delete
the device manually from the incorrectly paired Wireless Area Controller. The device's LED should
then blink green indicating its ready state for pairing.
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