Contacting Intermec Product Support; Before Calling Product Support; Sending The Cn2A To Intermec For Service - Intermec CN2A User Manual

Chapter 5 — Troubleshooting and Maintaining the CN2A

Contacting Intermec Product Support

Before Calling Product Support

Sending the CN2A to Intermec for Service

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If the troubleshooting and diagnostic information in this chapter
does not help you solve your problem, contact Intermec for
technical support, as described in "Global Services and Support"
on page xi.
When you contact Intermec, you will be asked for information
about your CN2A. The next table explains where to find the
information.
Information to Collect Before Contacting Intermec
Information Where to Find
Configuration The Configuration Number (CN) is on the label in
Number the battery compartment. You need to remove both
the battery door and battery to see the label. For
help, see "Removing the Battery" on page 7.
Operating See the Hardware Configuration test in the previous
system version section, "Running Diagnostics."
Or, you can start Internet Explorer. The operating
system version appears on the default home page.
If you send the CN2A in for service, it is your responsibility to
save the computer data and configuration. Intermec is
responsible only for ensuring that the keypad and other hardware
features match the original configuration when repairing or
replacing your computer.
For help understanding your warranty and finding help, see
"Global Services and Support" on page xi.
CN2A Mobile Computer User's Manual