Contacting Product Support - Intermec CK32 User Manual

Contacting Product Support

CK32 I-Safe Handheld Computer User's Manual
Chapter 5— Troubleshooting and Maintenance
3 Double-click the SmartSystems icon on your taskbar to start
the SmartSystems Console.
4 Click the Discover icon on the SmartSystems Console. Your
CK32 I-Safe should appear in the Keypad Computers area of
the screen.
5 Click and drag the SSPB bundle from the Software Vault and
drag to the C32 I-Safe icon. Release the SSPB bundle on the
device icon.
6 Click the Yes button when the SmartSystem message appears.
The SmartSystems Server will start transferring files to the
CK32 I-Safe. A white screen with text on it will appear on the
CK32 I-Safe icon as the files are being downloaded.
Make sure that the CK32 I-Safe does not suspend during the
download or errors could occur.
When the file download is complete, the CK32 I-Safe performs a
warm boot and starts to install the upgrade files. When the Today
screen appears, SSPB file installation begins. After all files are
installed, you will need to reconnect the CK32 I-Safe to your
network.
If you cannot find the answer to your problem in the
"Troubleshooting the CK32 I-Safe" section, you can visit the
Intermec technical knowledge base (Knowledgebase Central) at
intermec.custhelp.com to review technical information or to
request technical support.
To talk to an Intermec Product Support representative, call
1-800-755-5505.
Before you call Intermec Product Support, make sure you have
the following information ready:
• Operating system version
• Configuration number
• If you are using security, know the type (Funk or Microsoft)
and the full set of parameters
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