Problems Using The Computer; Call Product Support - Intermec CK3R User Manual

Chapter 5 — Troubleshoot and Maintain the Computer

Problems Using the Computer

Call Product Support

86
You can troubleshoot general problems while using the computer.
Before you call Intermec Product Support, look for your problem in
the next table, and try the possible solutions.
Problems Using the Computer
Problem
You tap the screen and nothing
happens.
You press the Power button and
nothing happens.
The computer appears to be
locked up, and you cannot enter
data.
You rotate the computer and the
screen does not respond properly.
You cannot type a character on
the keypad, or you can only type
uppercase or lowercase letters.
If you are having trouble using your computer, you can:
• use the troubleshooting tables in this manual to find your problem
and possible solutions.
• visit the Intermec technical knowledge base, Knowledge Central at
intermec.custhelp.com.
If you still need help, you can call Intermec Product Support at:
1-800-755-5505
Before you call Product Support, have this information ready:
Possible Solution
Align the screen.
•
The battery may be completely
drained. Replace or charge the battery.
•
Restart the computer.
• Power button and select
Press the
Suspend. Press the Power
again to turn the screen back on.
• Power button and select
Press the
Reboot
.
•
Cold boot the computer.
•
Reload the firmware.
Run the Sensor Calibration application
to calibrate the accelerometer.
The orange modifier or green modifier
key may be locked.
CK3R and CK3X Mobile Computer User Manual
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