HP Visualize J5000 Owner's Manual page 168

Table 9-2
Table 9-3
Troubleshooting
Common Problems and Solutions
Problems Loading and Booting the Operating System
Problem
The power LED is lit,
and text appears on the
screen, but more than
two minutes have passed
with no sign of system
activity.
The system stops or
hangs while booting.
If problems persist, contact your system administrator or call your designated
service representative.
Problems with the 802.3 Network
Problem
Cannot reach other
systems on the network.
Applications that rely on
the network will not run.
If problems persist, contact your system administrator or call your designated
service representative.
168
Solution
Make sure that all SCSI devices are set to the proper
SCSI ID. (See the SCSI chapter for default SCSI ID
settings.)
Check that all SCSI devices are correctly cabled.
Check that each SCSI bus is correctly terminated.
(See the SCSI chapter for information on SCSI
cabling and termination.)
If a DIMM failure is indicated by the LCD:
• Make sure all DIMMs are securely seated.
• In the J7xxx, make sure that all DIMMs are in
equal-sized pairs.
• Remove DIMMs one at a time, attempting to
reboot after every DIMM (or pair of DIMMs, in
the J7xxx) is removed. When the DIMM failures
cease, the most recently removed DIMM (or pair
of DIMMs) was the faulty one.
Also, see the instructions in "Dealing with a Boot
Failure" later in this chapter.
Solution
Check the network connector on the back of the
system unit. Make sure the network cable or
transceiver is fastened securely to the connector.
Chapter 9