HP Kayak XU04 User Manual page 62

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Regulatory Information and Warranty
Limitation of Liability and Remedies
THE REMEDIES PROVIDED ABOVE ARE THE CUSTOMER'S SOLE AND EXCLUSIVE REMEDIES. IN NO
EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
The foregoing limitation of liability shall not apply in the event that any HP product sold hereunder is
determined by a court of competent jurisdiction to be defective and to have directly caused bodily injury, death,
or property damage; provided, that in no event shall HP's liability for property damage exceed the greater of
$50,000 or the purchase price of the specific product that caused such damage.
Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages —
including lost profit— so the above limitation or exclusion may not apply to you.
Obtaining On-Site Warranty Service
To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call
the HP Customer Support Center at (303) 635-1000) or a participating Authorized HP Personal Computer
Dealer Repair Center. The customer must be prepared to supply proof of the purchase date.
The system processor unit, keyboard, mouse, and Hewlett-Packard accessories inside the system processor unit
—such as video adapters, mass storage devices, and interface controllers— are covered by this warranty.
During the on-site warranty period, customer-replaceable components may be serviced through expedited part
shipment. In this event, HP will prepay shipping charges, duty, and taxes; provide telephone assistance on
replacement of the component when necessary; and pay shipping charges, duty, and taxes for any part that HP
asks to be returned.
On-site visits caused by non-Hewlett-Packard products —whether internal or external to the system processor
unit— are subject to standard per-incident travel and labor charges.
On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas—
areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine
travel— service is provided on a negotiated basis at extra charge.
Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP
holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second
business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and
negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and
Service Office.
Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or
distributor.
Service contracts which provide after-hour or weekend coverage, faster response time, or service in an
Excluded Travel Area are often available from HP, an authorized dealer, or authorized distributor at additional
charge.
Customer Responsibilities
The customer may be required to run HP-supplied diagnostic programs before an on-site visit or replacement
part will be dispatched.
The customer is responsible for the security of its proprietary and confidential information and for maintaining a
procedure external to the products for reconstruction of lost or altered files, data, or programs.
The customer must provide: access to the product; adequate working space and facilities within a reasonable
distance of the product; access to and use of all information and facilities determined necessary by HP to service
the product; and operating supplies and consumables such as the customer would use during normal operation.
A representative of the customer must be present at all times. The customer must state if the product is being
used in an environment which poses a potential health hazard to repair personnel; HP or the servicing dealer
may require that the product be maintained by customer personnel under direct HP or dealer supervision.
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