HP Kayak XU04 User Manual page 54

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4 Hewlett Packard Support and Information Services
Summary
Summary
The table below summarizes the services and support available from
HP or authorized resellers.
Service
Covers
Basic
Parts and labor for HP
Warranty
products:
first year on-site parts
& labor; second and
third year parts only.
HP
Parts and labor for HP
SupportPack
products.
on-site
service
HP Support
CD-ROM containing:
Assistant
Product Manuals,
Technical Information
and Product features.
Electronic
Technical information,
services
drivers, utilities, tools
and diagnostics.
Technical
Basic assistance for
Phone
PC Workstation
support
setup, configuration,
start-up and
hardware diagnosis.
Lifeline
Basic assistance for
phone
PC Workstation
support
setup, configuration,
start-up and
hardware diagnosis.
HP Network
Advanced remote
Phone-in
technical support for
support
multivendor
networked
environments.
Service
Technical Support.
Contracts
46
English
Period
Response
covered
time
Three years from
Next working day
date of purchase.
for on-site.
First three years. Next working day. One fee which
Released
N/A
quarterly.
Anytime.
24-hour access.
First year.
Business hours.
After first year.
Business hours.
Annual contract.
Business hours:
24-hour/ 7-day
service also
available.
Customer
As required.
defined.
Fee
When
Purchase
available
from
No charge.
At time of
HP.
purchase.
Within 30 days
HP Authorized
covers the three
of purchase.
reseller.
years.
Annual
Anytime.
HP.
subscription.
No charge.
Anytime.
HP BBS,
WWW,
CompuServe,
America
Online.
No charge.
At time of
HP.
purchase.
Per- call fee,
Anytime after
HP.
no time limit.
first year.
Annual fee, or
Anytime.
HP Authorized
minimum fee
reseller.
per incident.
Annual fee, or
Anytime.
Reseller.
fee per incident.

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