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Chapter 9: Support
This chapter covers the following topics:
•
Frequently Asked Questions (below)
•
Contacting Technical Support (page 285)
•
Limited Warranty (page 288)
•
Returning product for repair (page 289)
Frequently Asked Questions
What kind of disk drives can I use with VTrak?
VTrak supports 1.5 and 3.0 Gb/s Serial ATA disk drives.
Can I take the disk drives from my UltraTrak, put them into the VTrak and
keep my disk array or logical drive intact?
Yes. UltraTrak and early VTrak subsystems used a proprietary method of
disk metadata, stored in the reserve sector of each physical drive. VTrak
M610i, M310i, and M210i use the industry-standard DDF and has a
metadata-to-DDF conversion feature. To use the conversion feature, you
must restart the VTrak after installing disk drives from an older system.
VTrak M610i, M310i, and M210i do not support Parallel ATA (PATA) disk
drives.
Note that if you move the disk drives from the VTrak M610i, M310i, or M210i
to the older subsystems, they will not recognize your disk array or logical
drive.
How can I tell when the VTrak has fully booted?
When the VTrak is fully booted up, the Power and FRU LEDs will light up
green. If a disk array is present, the Logical Drive LED will light up green
also. The Controller heartbeat LED blinks once every two seconds.
Why does VTrak come with a Command Line Utility?
First, to assign your VTrak an IP address in order for the WebPAM
management software to connect to it. Second, in the event of a network
failure, you can still access the VTrak. Third, some users prefer the
Command Line Utility.
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