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Promise Technology ConnectStor II User Manual

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User Manual

Version 13.4

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  • Page 1: User Manual

    User Manual Version 13.4...
  • Page 2 ConnectStor II User Manual Copyright Copyright by Promise Technology, Inc. (“Promise”), 2001. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respective holders.
  • Page 3 • Consult Promise Technology, Inc. or an experienced radio/TV technician for help. This device complies with Part 5 of the FCC Rules. Operation is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 4: Table Of Contents

    Information Type ..................6 Location ..................... 6 Unpacking ConnectStor II ................. 7 Installing Hard Drives..................8 Connecting the ConnectStor II Hardware ............11 Install the Mounting Foot Brackets............11 Connect the Network Cable ..............11 Connect the Power Cord ................12 Power Switch ...................
  • Page 5 TCP/IP Is Not Enabled in Windows 95/98/ME ........71 Cannot Find Workgroups in Windows 95/98/ME ........71 Cannot See ConnectStor II Over Network ..........72 Cannot Find ConnectStor II in Network Neighborhood ......72 Problems Mounting ConnectStore II on UNIX/Linux ......73 Appendix A: Limited Warranty ................75 Disclaimer of other warranties ..............
  • Page 6 ConnectStor II User Manual Standard Conventions NOTE: Supplementary material containing important information Screen messages: Type of text Display Normal Looks like this Messages appearing on screen Messages appearing on screen Typed commands or text “Text that you type” Values you replace with type “Values that you replace”...

  • Page 7: Chapter 1: Introduction

    Ultra ATA drives for their particular network environment. ConnectStor II houses file sharing protocols for Microsoft ® Windows ® 95, 98, NT4, 2000, Me, XP; and Linux NFS 2.0/3.0, making it virtually a plug and work device with most major network operating systems.

  • Page 8: Key Features

    Supports popular network protocols: TCP/IP, NFS, SMB/CIFS Configuration & Monitoring • Easy setup and monitoring of ConnectStor II unit via web browser (requires MS Internet Explorer 5 or higher, Netscape Navigator 4 or higher) • IPassign™ utility to manually assign IP address IF network does not support...

  • Page 9: Specifications

    Chapter 1: Introduction Specifications Interface • Fits most 3.5-inch form factor Ultra ATA hard disk drives (ConnectStor II model may or may not include installed hard drives) • Standard ATA/IDE interface • Built-in power, network activity, and drive activity LEDs Enclosure •...
  • Page 10 ConnectStor II User Manual NOTES...

  • Page 11: Chapter 2: Getting Started

    Map individual PCs to ConnectStor II unit • Begin saving and retrieving files to ConnectStor II Necessary Equipment for Installation You will need the following items before you can install and use your ConnectStor II network attached storage system: • A 10Base-T/100Base-TX Ethernet network.

  • Page 12: Information Type

    ConnectStor II User Manual For convenience, record your ConnectStor II network attached storage system information as described below: Table 1: ConnectStor II System Information Information Type Location TLA Number Back of ConnectStor II unit Serial Number Back of ConnectStor II unit...

  • Page 13: Unpacking Connectstor Ii

    Please take a moment to visit the Promise website (www.promise.com/warranty) for online registration of your ConnectStor II. WARNING: ConnectStor II, like every other type of PC, is subject to static electricity. Be sure that you are properly grounded (Promise recommends that you wear an anti-static strap, or place a free hand on a grounded object), before installing.

  • Page 14: Installing Hard Drives

    "single" drive (see manufacturer's instructions and/or directions label on the drive). If you install only one hard drive, ConnectStor II will automatically format it as a single-disk RAID 0 array. If you install two hard drives, ConnectStor II will automatically format them as a two-disk RAID 1 array.
  • Page 15 Chapter 2: Getting Started Unscrew and remove the drive mounting tray from the ConnectStor II chassis as shown below: Top of ConnectStor II Unit Disk 1 Disk 2 Bottom of ConnectStor II Unit...
  • Page 16 Replace the cover to your ConnectStor II unit and replace screws. Power on ConnectStor II. The first time the unit powers on with new drive(s), ConnectStor II will recognize the unformatted drive(s). ConnectStor II will format the drive(s) and create a default RAID 0 array if there is only one drive present or RAID 1 array if there are two drives.

  • Page 17: Connecting The Connectstor Ii Hardware

    (2.5 cm) from the front of the unit. Place the other mounting foot the same distance from the back of the unit. To mount the ConnectStor II on its side, attach the four rubber feet (buttons) to the side of the unit.

  • Page 18: Connect The Power Cord

    Connect the Power Cord Connect one end of the power cord to the AC Power connector located on the back of the ConnectStor II unit. Connect the other end of the power cable to a power source or uninterruptible power supply.
  • Page 19 IPassign dialog box will display the new IP address information (below). NOTE: If there is no IP address assigned within ten minutes, either through the APassign utility or the DHCP server, the ConnectStor II will set its own IP address to 192.168.204.204.
  • Page 20 ConnectStor II User Manual Choose an IP address and click the Web Browser button. The ConnectStor II screen will display (below). This verifies the successful assignment of a Static IP address.

  • Page 21: Chapter 3: Configuration

    Chapter 3: Configuration This section is designed to guide you in connecting to and using ConnectStor II’s built-in, browser-based Configuration utility, the System Administration Manager. Generally this utility will be used by a network administrator or individual responsible for customizing ConnectStor II’s default internal file system and user rights settings for saving and retrieving files.

  • Page 22: Logging In

    (Internet Explorer v.5.0 or later, or Netscape Navigator 4.0 or later). In the address bar of your browser, input the following: http://x.x.x.x/admin/ where x.x.x.x is the IP address assigned to ConnectStor II as described in the previous chapter Press the Enter key.

  • Page 23: About Connectstor Ii's Configuration Menu

    The Configuration Utility is divided into three main panels. The top panel simply identifies the unit. Clicking the Promise Technology, Inc. logo links the user to the www.promise.com website. The left side panel contains the selection menu that accesses the different administrative...
  • Page 24 ConnectStor II User Manual Advanced: lets supervisor update internal operating system software, return system to default settings, or clone the user settings from one ConnectStor II to additional units Exit: logs user/supervisor out of Configuration utility and returns to logon window.

  • Page 25: Changing Or Viewing System Settings

    Chapter 3: Configuration Changing or Viewing System Settings Selecting System Settings from the Configuration Menu will display several system-related options for the user/supervisor as follows: • Network Settings • Date/Time Change • UPS Options • E-Mail Options • IP Assignment •...
  • Page 26 ConnectStor II User Manual You would change these settings if configuring ConnectStor II for use by a specific department or workgroup that operates within a larger local area network. The numbers shown above are merely examples. Consult your network administrator as to the correct...

  • Page 27: Changing Date/Time Settings

    Chapter 3: Configuration Changing Date/Time Settings For purposes of tracking ConnectStor II statistics such as uptime and events, the unit uses an internal clock. After selecting Date/Time Change from the Configuration side menu, the following will appear in the main information panel:...
  • Page 28 ConnectStor II User Manual Click the down arrow in the Time Zone regions to select a different time zone as shown below: Select the Time Zone and enter the Date desired. Click the Submit button. A confirmation window will appear.

  • Page 29: Configuring Ups Support

    Configuring UPS Support Clicking the UPS Options heading from the Configuration Menu will display the current UPS setting for your ConnectStor II. The unit will recognize the use of an APC-compatible uninterruptible power supply in its internal operating system. Note that the default for this setting is Disabled, as shown below in the information panel.

  • Page 30: Configuring E-Mail Notification Options

    ConnectStor II User Manual Configuring E-Mail Notification Options Your ConnectStor II unit can send event notification messages to a designated email address (typically the network administrator). Notification events include drive fail, low fan speed, high temp., UPS power consuming, etc... The default for this setting is Disabled as shown...
  • Page 31 Chapter 3: Configuration Clicking OK reveals screen below that verifies the new settings: Click the Send Test E-Mail Notice button to send a test notice to the designated address. A pop-up window will appear indicating the test e-mail has been sent. Check the mailbox of the specified address to make sure the notice has been received.

  • Page 32: Changing Ip Address Assignment Mode

    IP address for your network. It is possible to keep that address or to assign new addresses each time ConnectStor II is booted up. To change the way that ConnectStor II is assigned an IP address, choose IP Assignment from the Configuration System submenu. The following screen will appear:...

  • Page 33: Changing Language Setting

    Chapter 3: Configuration Changing Language Setting ConnectStor II supports the use of file and folder names in a variety of world language character sets. The default language set chosen by ConnectStor II is 850-Western European. ConnectStor II allows supervisor to change this setting in order for network users of another language set to correctly view and create folder and file names that use unique characters without missing or incorrectly translating those characters.

  • Page 34: Viewing Operating Status

    Clicking on Operating Status selection from Configuration Menu will display the following in the information panel: Temperature readings should be less than 122°F (50°C) in normal operation. If it is higher, one of the fans may be failing or the air passage through the ConnectStor II may be blocked.

  • Page 35: User Options

    User Options This Configuration Menu selection allows the user/supervisor to configure individual user access permissions for ConnectStor II. Clicking on User Options from the Configuration Menu will exhibit the following selections: Current Users: displays a listing of all users defined by the supervisor. The default is to show supervisor as the only user with full data and configuration rights.

  • Page 36: Creating A User

    Assign the Storage Limit amount for each user in Megabyte units (1000MB = 1GB). A zero will allow the user to access all available storage capacity. If the new user will access ConnectStor II from a Unix/Linux platform, check the Unix User box and type a unique ID number in the User ID field.

  • Page 37: Modifying A User

    Chapter 3: Configuration Modifying a User Once you have created users, you may later wish to modify individual settings for storage capacity and user passwords. Perform the following steps: Clicking on the Modify User selection from the User Options submenu will display the following table will appear in the information panel: From the table, select the user you wish to modify and click the Modify button in the Action column.
  • Page 38 ConnectStor II User Manual Checking the Change Password box will bring up a password confirmation window below: Enter new password and retype in the Confirm New Password field. Click the Modify button to make changes or Reset button to cancel.

  • Page 39: Deleting A User

    Chapter 3: Configuration Deleting a User WARNING: When you delete a User, you also delete the User's home directory and all data in that directory will be permanently lost. Clicking on the Delete User selection from the User Options submenu will display the following table in the information panel: From the table, select the user you wish to delete and click the Delete command under the Action column.

  • Page 40: File Sharing

    Viewing Current Shared Folders Clicking on Current Folders from the File Sharing submenu will display a table listing current defined folders on the ConnectStor II unit as follows: The table above shows shared folder name, brief custom description of data (if included), type of security permission, and a listing of all valid users for shared folders that employ User Mode (a list of specific users is created for a given folder).

  • Page 41: Creating A New Shared Folder

    Chapter 3: Configuration Creating a New Shared Folder Clicking on the Create Folder selection from the File Sharing submenu will display the following screen in the information panel: Type a name in the Shared Folder field (required) and Description field (optional). In the Permissions column, select the type of access as follows: Read &...

  • Page 42: Modifying Shared Folder Properties

    ConnectStor II User Manual Modifying Shared Folder Properties Once you have created one or several data folders, you may later wish to modify individual settings for security permission and/or valid user listing. Perform the following steps: Clicking on the Modify Folder selection from the File Sharing submenu will display the...

  • Page 43: Deleting An Existing Shared Folder

    Chapter 3: Configuration Deleting an Existing Shared Folder Clicking on the Delete Folder selection from the File Sharing submenu will display the following table in the information panel: From the table, select the folder you wish to delete and click the Delete button under the Action column.

  • Page 44: Sharing List

    Clicking on Sharing List from the Configuration Menu will exhibit the following information. Current Folder(s) on ConnectStor II: Displays a listing of all data folders. All folders are defined by the supervisor. No folders are defined by default.

  • Page 45: Unix/Linux (Nfs) Servers

    From the main Configuration Menu displays the following choices: Current Settings: allows users to view previously-configured settings for Export IP address and Host Name of UNIX/Linux server(s) with access to ConnectStor II Create: permits the supervisor to designate new or additional Export IP address and Host...

  • Page 46: Creating New Unix/Linux Servers

    ConnectStor II User Manual Creating New UNIX/Linux Servers Connect to the ConnectStor II unit from a major Internet browser. Type in the IP address and password. Once connected, click on Create from the UNIX (NFS) submenu selection. The following screen will appear in the main information panel: Enter the Export IP address and Host Name of each UNIX/Linux-based server that you wish ConnectStor II to support on your network.

  • Page 47: Password Server Options

    This arrangement provides the same level of protection for data residing on the ConnectStor II unit as other critical resources on the network. In addition, this can save valuable time since the passwords already exist elsewhere in the system.
  • Page 48 ConnectStor II User Manual Type the IP address of Password Server. Click the Submit button. A confirmation window will appear. Click OK to confirm. A second confirmation window will appear. Click OK to confirm. A confirmation page will appear indicating the Password Server is Enabled, as shown...

  • Page 49: Disabling Password Server Support

    Chapter 3: Configuration Disabling Password Server Support To enable the Password Server setting, click on Password Server from the Configuration side menu. The following screen will appear in the information panel: Click on the Disable Password Server radio button. Click the Submit button. A confirmation window will appear. Click OK to confirm.

  • Page 50: Raid Options

    Their combined storage capacity appears as a single storage volume (or drive). Under RAID 0 with two drives, when a file is saved, ConnectStor II splits up blocks of data and simultaneously sends different portions to both installed drives. When a file is read or retrieved, ConnectStor II simultaneously accesses both drives to rebuild the split- up data.

  • Page 51: Viewing Current Raid Array Status

    Clicking on Status in submenu will display the Array Status window in the information panel as shown below: The Array Status above shows a ConnectStor II with a single disk drive. The Array Status below shows a ConnectStor II with two disk drives.

  • Page 52: Viewing Physical Drive Status

    The Drive Status panel identifies drive model, status (online or offline), physical capacity of drive, IDE channel number, physical mapping of drive by ConnectStor II, and the type of drive timing (for example, UDMA Mode 5 is an Ultra ATA 100 drive type).

  • Page 53: Changing Raid Level

    Chapter 3: Configuration Changing RAID Level During setup, if you installed only one hard drive, ConnectStor II formatted it as a single-disk RAID 0 striped array. If you installed two hard drives, ConnectStor II formatted them as a two-disk RAID 1 mirrored array.
  • Page 54 ConnectStor II User Manual The new RAID Options Status screen shows the new RAID level. Note that the array size has doubled as a result of converting from RAID 1 to RAID 0. WARNING: There is no fault tolerance under RAID 0 striping. If one drive should fail, all data from both drives will be lost.

  • Page 55: Halt / Reboot Connectstor Ii

    Chapter 3: Configuration Halt / Reboot ConnectStor II The user/supervisor may need to take ConnectStor II offline temporarily in the case of removing/replacing hard drives or simply reboot the unit due to certain other network issues. Clicking on the Halt/Reboot command from the Configuration side menu will display two...

  • Page 56: Advanced Configuration Commands

    Clone: Copies the user settings from one ConnectStor II to additional ConnectStor II units. This is useful if you wish to add additional ConnectStor II units on the same network and want to have the same user settings as those on the original unit.

  • Page 57: Restoring Connectstor Ii To Default Settings

    Chapter 3: Configuration Restoring ConnectStor II to Default Settings The network administrator may wish to restore the default settings of ConnectStor II. This is necessary, for example, if moving the unit to a new network environment. WARNING: Returning ConnectStor II to Default Settings will DELETE ALL existing data and settings.

  • Page 58: Using The Clone Feature

    The Clone feature copies the user options and password settings from one ConnectStor II unit to another. You would use this feature when adding another ConnectStor II to a network that already has one. This action greatly reduces setup time for the new unit.

  • Page 59: Chapter 4: Using Connectstor Ii

    Individual users will first want to "map" their network PCs to the ConnectStor II unit in order to begin saving and retrieving data. Next, users may wish to create common folders within the ConnectStor II storage array.
  • Page 60 Windows searches the network for a computer with the name you provided. The ConnectStor II unit and its location information will appear as shown below: Double-click on ConnectStor II to open the connection. The folders you have created will appear (below).
  • Page 61 Chapter 4: Using ConnectStor II Right-click on the folder you want to map to your computer (below, left). Windows offers to connect the shared network folder (on the ConnectStor II) and assign it an available drive letter on your PC.
  • Page 62 ConnectStor II User Manual Check the Reconnect at logon box. This action adds the ConnectStor II to the Network Neighborhood and Windows Explorer each time the User logs on or reboots the PC, provided the ConnectStor II’s IP address remains the same.
  • Page 63 By default, a user has full read/write/change rights to the ConnectStor II. He/she can begin to save data, retrieve or delete data stored on a ConnectStor II array the same as any other local or commonly shared network drive.

  • Page 64: Windows 98, Me, Nt4, 2000

    Windows 98, ME, NT4, 2000 Be sure that there is a folder on ConnectStor II for each user planning to map ConnectStor II to his/her PC, and that the user has access rights to the folder (see page 35). Use the Find Computer function. In Windows, click on the Start button, select Find and then Computer to show Find Computer dialog box (see below).
  • Page 65 By default, a user has full read/write/change rights to the ConnectStor II. He/she can begin to save data, retrieve or delete data stored on a ConnectStor II drive array just like using any other local or commonly shared network drive.
  • Page 66 If ConnectStor II is properly mapped to the user's computer, open Network Neighborhood, My Computer, or Windows Explorer, double click on the Drive icon for ConnectStor II. To access your mapped ConnectStor II folder from this point, double click on the networked drive icon.

  • Page 67: Unix/Linux

    Chapter 4: Using ConnectStor II UNIX/Linux Below is an example of configuring ConnectStor II for UNIX or Linux. Note that the IP address and Linux host cited here are just examples. The ConnectStor II is fully booted. The ConnectStor II Server Name is PTICS2000532 (example only) The ConnectStor II IP address 192.168.1.151 (example only)
  • Page 68 At the /root]# prompt, run the following command: mount -t nfs /192.168.1.151:/mnt/share /mnt/cs2 ( “cs2” is the mount point in this example only) Once you have successfully mounted the ConnectStor II to your mount point you can access folders created on the ConnectStor II.

  • Page 69: Chapter 5: File Sharing Guidelines

    ReadOnly – A User can only read the data in this folder. NoAccess – No User can access data in this folder. As a User, you will have access rights on the ConnectStor II, which will vary depending on which folders you attempt to access.

  • Page 70: Unix/Linux Network (Over Tcp/Ip)

    Use the command “mount ConnectStor II’s IP: /mnt/share CS-II” to make a mount to ConnectStor II. Storage/File Sharing When system administrator “root” has set up the mount to ConnectStor II, you will see two directories under the mount-point. Users – Users created by Configuration Menu on ConnectStor II have their “home”...
  • Page 71 “ShareForGroup” with Valid User [supervisor, peter]. “SharePublic” “ShareUserGroupRead” with Valid User [peter, tony]. “ShareUserGroupWrite” with Valid User [kevin, tony]. Access results for ConnectStor II’s users: User “supervisor” from a Windows Network login, sees folders: “supervisor” (home) ...... permitted “ShareForAll” ....... permitted “ShareForGroup”...

  • Page 72: User Access Sharing Model: An Example

    “ShareForGroup” with Valid User [supervisor, peter]. “SharePublic” “ShareUserGroupRead” with Valid User [peter, tony]. “ShareUserGroupWrite” with Valid User [kevin, tony]. Access results for ConnectStor II’s users: User “supervisor” from a Windows Network login, sees folders: “supervisor” (home) ...... permitted “ShareForAll” ....... permitted “ShareForGroup”...
  • Page 73 Chapter 5: File Sharing Guidelines User “peter” from a NFS mount (UnixHost1), sees directories under mount-point\: users\supervisor......... denied users\peter (home) ......permitted users\kevin......... denied users\tony .......... denied folders\ShareForAll....... permitted folders\SharePublic ....... permitted User “kevin” from a Windows Network login, sees folders: “kevin”...
  • Page 74 ConnectStor II User Manual NOTES...

  • Page 75: Chapter 6: Troubleshooting

    Chapter 6: Troubleshooting Using the Front Panel Display The LED lights on the front panel of ConnectStor II provide cues for proper activity of the unit. The front panel includes the following as shown below: Network LED: is Green blinking or off indicating normal activity.
  • Page 76 2 drives in the ConnectStor II unit but they have different RAID settings. For example, initially the ConnectStor II unit had 2 drives set as RAID 1, then one of them failed. If you replace the failed drive with another drive which had previously been configured as RAID 0, then your ConnectStor II unit contains 2 drives with different RAID settings.

  • Page 77: General Troubleshooting Issues

    If your computer asks for the Microsoft Windows installation CD, insert it and click OK. Once completed, Windows will ask if it can reboot your computer. Click Yes. After the reboot is done, you are now ready to configure ConnectStor II. See page 15. Cannot Find Workgroups in Windows 95/98/ME To find your Workgroup, follow this procedure: Right-click on Network Neighborhood.

  • Page 78: Cannot See Connectstor Ii Over Network

    Double click on the unit’s name and your folders will appear. If you are still unable to find your ConnectStor II, check the status lights on the front of the cabinet. See “Using the Front Panel Display” on page 69.

  • Page 79: Problems Mounting Connectstore Ii On Unix/Linux

    Chapter 6: Troubleshooting Problems Mounting ConnectStore II on UNIX/Linux If you are having problems mounting ConnectStor II and you see “RPC TIMEOUT” or “Permission Denied” error messages from the UNIX/Linux Host, do the following: • Verify the Server Name and IP address of the ConnectStor II. Then check the sysconfig/ipchains file and the etc/hosts file to make sure that the IP and the Server Name are accurate.
  • Page 80 ConnectStor II User Manual NOTES...

  • Page 81: Appendix A: Limited Warranty

    Appendix A: Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for two (2) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications; the product will be free from defects in material and workmanship under normal use and service.

  • Page 82: Your Responsibilities

    ConnectStor II User Manual Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product; repair the product; recover the product and refund the purchase price for the product.

  • Page 83: Returning Product For Repair

    Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 1745 McCandless Drive...
  • Page 84 ConnectStor II User Manual NOTES...

  • Page 85: Appendix B: Contacting Promise Support

    Fax Technical Support (408) 228-6401 Attention: Technical Support Phone Technical Support (408) 228-6402 7:30-5:30pm M-F Pacific Standard Time If you wish to write us for Promise Technology, Inc. support: Attn: Technical Support 1745 McCandless Drive Milpitas, CA 95035 USA...
  • Page 86 ConnectStor II User Manual Promise Europe E-mail Support support@promise.nl Fax Technical Support +31 (0)40 256 9463 Attention: Technical Support Phone Technical Support +31 (0)40 235 2600 8:30-5:00pm The Netherlands Time If you wish to write us for Promise Technology Europe B.V.

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