Promise Technology VTRAK J300S Product Manual
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Promise Technology VTRAK J300S Product Manual

Promise Technology VTRAK J300S Product Manual

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VT
RAK
J300
S
P
M
RODUCT
ANUAL
Version 1.4

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Summary of Contents for Promise Technology VTRAK J300S

  • Page 1 J300 RODUCT ANUAL Version 1.4...
  • Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...

  • Page 3: Table Of Contents

    Chapter 2: Installation ........7 Unpack the VTrak J300s ........7 Mount J300s Unit in a Rack .
  • Page 4 VTrak J300s Product Manual Chapter 4: Support ........37 Frequently Asked Questions .

  • Page 5: Chapter 1: Introduction

    Thank you for purchasing Promise Technology’s VTrak J300s external disk array subsystem. About This Manual This Product Manual describes how to setup, use and maintain the VTrak J300s external disk subsystem. It also describes how to use the built-in command-line interface (CLI) software.

  • Page 6: Overview

    VTrak J300s Product Manual Overview The Promise VTrak J300s is optimized for organizations deploying cost effective small to medium application clusters, disk-to-disk backup and midrange storage solutions. Drive Carrier LEDs Drive Carriers Power and Status LEDs Figure 1. VTrak J300s front view...

  • Page 7: Architectural Description

    With the VTrak J300s, Promise has dramatically narrowed the gap between simple fault tolerance and No Single Point of Failure. The VTrak J300s uses a fully redundant, hot-swap design and continuously monitors all system components. It can withstand failures to disks, power supplies, cooling and I/O...

  • Page 8: Features And Benefits

    VTrak J300s Product Manual Features and Benefits Feature Benefit 2U 19-inch wide enclosure Installs easily in any standard rackmount. Supports Serial Attached SCSI Allows you to use the new dual-port SAS disk drives disk drives. Supports Serial ATA disk drives Allows you to use your legacy SATA disk drives.

  • Page 9: Specifications

    Chapter 1: Introduction Specifications Drive Capacity: 12 SAS or SATA disk drives (3.5" x 1" form factor only). External I/O Ports: Dual SAS host ports, single SAS expansion port. Supported Disk Interfaces: Serial Attached SCSI (SAS) and Serial ATA (SATA), 3Gb/s and 1.5Gb/s Supported Operating Systems: •...

  • Page 10: Fcc Statement

    VTrak J300s Product Manual FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that...

  • Page 11: Chapter 2: Installation

    Set Up Serial Cable Connections (page 19) • Connect the Power (page 20) • Setup CLI Connection (page 21) Unpack the VTrak J300s The VTrak J300s box contains the following items: • VTrak J300s Unit • Screws for disk drives (52 including 4 spares) •...
  • Page 12 I/O module 1 I/O module 2 Figure 2. VTrak J300s Rear View Some J300s units ship with a single I/O module and a blank unit installed in the place of the second I/O module. You can upgrade your J300s unit by installing a second I/O module.

  • Page 13: Mount J300S Unit In A Rack

    Chapter 2: Installation Mount J300s Unit in a Rack The VTrak J300s unit installs directly to the rack with or without rails. Vertical Rack Post VTrak J300s Handles mount Mounting rails (not included) outside the rack post mount inside the rack post Figure 3.
  • Page 14 VTrak J300s Product Manual Cautions • At least two persons are required to safely lift, place, and attach the VTrak enclosure into a rack system. • Do not lift or move the VTrak enclosure by the handles, power supplies or the controller units. Hold the enclosure itself.

  • Page 15: Install Disk Drives

    Chapter 2: Installation Install Disk Drives Populate the VTrak with 3.5-inch SAS or SATA disk drives. Install all of the drive carriers into the J300s enclosure to ensure proper airflow, even if you do not populate all the carriers with disk drives. Caution Use only the counter-sink screws supplied with the J300s unit.
  • Page 16 VTrak J300s Product Manual If you installed an AAMUX, lay the SATA disk drive in the carrier and slide it so the power and data connectors insert in to the AAMUX. See Figure 6 on page 13. Insert the screws through the holes in the drive carrier and into the bottom of the disk drive (see Figure 5).
  • Page 17 • A VTrak J300s carrier is similar in appearance but is NOT interchangeable with a VTrak M500f/i/p drive carrier. Important Be sure each drive is securely fastened to its carrier. Proper installation ensures adequate grounding and minimizes vibration.

  • Page 18: Drive Numbering

    VTrak J300s Product Manual Drive Numbering Each disk drive in the J300s unit is identified by a number that corresponds to the Port number used for management. See “Link Command” on page 31. Numbers are stamped above each drive bay for easy indentification.

  • Page 19: Set Up Data Cable Connections

    Chapter 2: Installation Set Up Data Cable Connections The VTrak J300s unit provides Direct Attached Storage (DAS) support to the Host PC. I/O module 1 I/O module 2 (default primary) Figure 8. VTrak J300s has one or two I/O modules There can be one or two Input Output Modules (I/O modules) on the J300s unit.

  • Page 20: Basic Das Connection

    SAS HBA Card Figure 10. An example of a basic DAS connection between one Host PC and one VTrak J300s unit The arrangement above is the minimum DAS system with a single SAS HBA card in the Host PC. Connect the SAS card to the table-routed port (CN1) on the I/O module.

  • Page 21: Cascading Das Connection

    (CN1) on the next J300s unit. You can cascade up to four J300s units in this manner. SAS HBA Card VTrak J300s VTrak J300s Figure 11. An example of a cascaded DAS connection between one Host PC and three VTrak J300s units...

  • Page 22: Redundant Das Connection

    The arrangement below is a DAS system with full redundancy. SAS HBA Cards VTrak J300s VTrak J300s VTrak J300s VTrak J300s Figure 12. An example of a redundant DAS connection between two Host PCs and four cascaded VTrak J300s units...

  • Page 23: Set Up Serial Cable Connections

    Chapter 2: Installation The arrangement requires J300s units with dual I/O modules and Host PCs with dual SAS HBA cards in each PC. Connect the SAS HBA cards in the first Host PC to the table-routed ports (CN1) on the I/O modules of the first J300s unit. Connect the SAS HBA cards in the second Host PC to the other table-routed ports (CN2) on the I/O modules of the first J300s unit.

  • Page 24: Connect The Power

    Not Used I/O module-1 activity I/O module-2 activity Heartbeat Figure 14.VTrak J300s front panel LED display When boot-up is finished and the VTrak is functioning normally: • The heartbeat LED blinks green once every 3 seconds if one I/O module is installed, or twice every 3 seconds if two I/O modules are installed.

  • Page 25: Setup Cli Connection

    Chapter 2: Installation Setup CLI Connection The J300s unit has a Command Line Interface (CLI) to manage all of its functions, including customization. Access the CLI via your PC’s terminal VT100 or ANSI emulation program, such as Microsoft HyperTerminal. With the J300s unit running and the null-modem cable connected to the primary I/O module: Change your terminal emulation program settings to agree with the following:...
  • Page 26 VTrak J300s Product Manual...

  • Page 27: Chapter 3: Management

    I/O module-1 activity I/O module-2 activity Heartbeat Figure 1. VTrak J300s front panel LED display When boot-up is finished and the VTrak is functioning normally: • The heartbeat LED blinks green once every 3 seconds if one I/O module is installed, or twice every 3 seconds if two I/O modules are installed.

  • Page 28: Drive Status Indicators

    LED will remain dark. Disk Status Power/Activity Figure 2. VTrak J300s disk carrier LEDs The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the Power/Activity and Disk Status LEDs should display green.

  • Page 29: I/O Module Status Indicators

    ** Refer to the user documentation for your HBA or RAID controller for this information. I/O Module Status Indicators The VTrak J300s I/O module has LEDs that indicate activity on each of its ports Connector 1 Connector 2 Connector 3 I/O Module Status Figure 3.

  • Page 30: Cli Command Set

    VTrak J300s Product Manual Figure 4. VTrak J300s Power Supply LED Figure 5. VTrak J300s Cooling Unit LED State LEDs Steady Dark Green Power Supply Off Failed Cooling Unit Failed CLI Command Set The CLI has the following set of commands: cable –...

  • Page 31: Cable Command

    Chapter 3: Management uptime – Displays the number of days, hours, minutes and seconds since the firmware was loaded (the VTrak was started or restarted). vpdr – Displays vital product data on field replaceable units. ? – Use alone or with a command, such as ? enclosure or enclosure -? Note Commands are case-sensitive.

  • Page 32: Enclosure Command

    VTrak J300s Product Manual Enclosure Command The Enclosure command: • Displays information about the J300s enclosure (below) • Enables you to make enclosure settings (page 30) Information The Enclosure command displays information about the J300s enclosure, including: • Time since power-up •...
  • Page 33 Chapter 3: Management Operational 14735 rpm 15037 rpm Operational 15340 rpm 14361 rpm =========================================== Blower Status Speed =========================================== Operational 4017 rpm Operational 4066 rpm =========================================== ID Location Temp Reading ID Location Temp Reading =========================================== Backplane 32C/89F 2. Backplane 32C/89F Backplane 31C/87F 4.

  • Page 34: Settings

    VTrak J300s Product Manual D10 SAS Addr: 50 00 15 E0 11 4C 36 62 D11 SAS Addr: No Device Attached D12 SAS Addr: No Device Attached CN1 SAS Addr: 50 06 05 B0 00 01 69 64 CN2 SAS Addr: No Device Attached...

  • Page 35: Help Command

    Chapter 3: Management Help Command The J300s CLI uses the standard Unix online help system. For general help, at the cli> prompt, type help and press Enter. For help with a specific function, type the name of the function and help or -h. For example: •...
  • Page 36 VTrak J300s Product Manual 3.0G ---- Port:Port Id Type:SAS Rate:Rate 3G Init:Init Passed Dev:Device Type Link:Link Connected PRdy:Phy Ready The following items are reported in the table above: • Link number – The links are Phys, numbered P0 through P23 •...

  • Page 37: Route Command

    Chapter 3: Management P20 ---------- ---------- ---------- ---------- ---------- ---------- 0x01 P21 0x0D 0x0F 0x03 ---------- 0x0C 0x06 0x01 P22 ---------- ---------- ---------- ---------- ---------- ---------- 0x01 P23 ---------- ---------- ---------- ---------- ---------- ---------- 0x01 InDW:Invalid Dword Count DsEr:Disparity Err Count DwLo:Dword Sync Loss Count PhRe:Phy Reset Problem Count CoVi:Code Violations Cnt PRBS:PRBS Error Count...

  • Page 38: Uptime Command

    VTrak J300s Product Manual 0519 500000E01122C493 0x10 ---- 0731 500000E01122C5B3 0x10 ---- 0751 500000E01122C5C3 0x10 ---- 0851 500000E01122C583 0x10 ---- 0864 5000155D21AB433E 0x10 ---- 0945 500000E0112313C3 0x10 ---- The route command displays SAS addresses that are attached to one of the external ports on the J300s unit.

  • Page 39: Vpdr Command

    Chapter 3: Management VPDR Command The vpdr command displays vital product data on the major components of the J300s unit. There are six components that report vital product information. • 1 – Controller (I/O module) • 2 – Power Supply 1 •...
  • Page 40 VTrak J300s Product Manual...

  • Page 41: Chapter 4: Support

    Chapter 4: Support • Frequently Asked Questions (below) • Contact Technical Support (page 38) • Limited Warranty (page 41) • Returning product for repair (page 42) Frequently Asked Questions What kind of disk drives can I use with J300s? The J300s supports 3.5-inch Serial Attached SCSI (SAS) disk drives. How can I tell when the J300s unit has fully booted? When the J300s unit is fully booted up, the Power and FRU LEDs will light up green.

  • Page 42: Contact Technical Support

    VTrak J300s Product Manual J300s units that ship with a single power supply have an auxiliary cooling unit installed in the place of the second power supply to provide a comparable level of air circulation inside the enclosure. Contact Technical Support Promise Technical Support provides several support options for Promise users to access information and updates.
  • Page 43 Fax Support +31 (0) 40 256 9463 Attn: Technical Support Phone Support +31 (0) 40 235 2600 If you wish to write us for Promise Technology Europe B.V. support: Science Park Eindhoven 5542 5692 EL Son, The Netherlands Germany E-mail Support support-de@promise-emea.com...
  • Page 44 VTrak J300s Product Manual Taiwan E-mail Support support@promise.com.tw Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 (ext. 8811) If you wish to write us for Promise Technology, Inc. support: 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsinchu, Taiwan, R.O.C.

  • Page 45: Limited Warranty

    Chapter 4: Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications; the product will be free from defects in material and workmanship under normal use and service.

  • Page 46: Returning Product For Repair

    VTrak J300s Product Manual No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...
  • Page 47 Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road...
  • Page 48 VTrak J300s Product Manual...

  • Page 49: Appendix A: Second I/O Module

    Installation (below) Purpose The VTrak J300s unit ships with one or two I/O modules. If your J300s came with only one I/O module, you can upgrade by installing a second I/O module. The following instructions describe how to install a second I/O module.
  • Page 50 VTrak J300s Product Manual VTrak J300s Unit Existing I/O Module New I/O Module Gently push the new I/O module all the way into the slot until the handle locks. Connect your data cables to the new I/O module. See page 15 for more information.

  • Page 51: Index

    Index Symbols DAS, continued redundant ? command supported Data cable connections Basic DAS 11, 13, 24 AAMUX adapter Cascading DAS About This Manual Redundant DAS Architectural Description of VTrak Dimensions Attached SAS addresses disk drives drive carriers install blower status numbering 11, 37 supported...
  • Page 52 VTrak J300s Product Manual LEDs SAS address 7, 16, 17, 19 cooling unit SAS cable 15, 16, 17, 19 disk drives SAS HBA card drive carrier screws, counter-sink 19, 21 front Serial cable connections 20, 23 front panel Specifications I/O module...

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