Page 1 M610i, M310i, M210i Product Manual Version 0.9...
Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...
Page 3: Table Of Contents
Unpacking the VTrak ........9 Mounting VTrak M610i in a Rack ......10 Mounting VTrak M310i or M210i in a Rack .
Page 4 VTrak M610i, M310i, M210i Product Manual Chapter 4: Management with WebPAM PROe ....37 Logging into WebPAM PROe ......38 Selecting a Language .
Page 5 Contents Chapter 4: Management with WebPAM PROe, cont. Managing Users, cont. Changing Another User’s Password .....59 Changing Your Own Password ......59 Creating a User .
Page 6 VTrak M610i, M310i, M210i Product Manual Chapter 4: Management with WebPAM PROe, cont. Managing Software Services ......76 Making Email Settings .
Page 7 Contents Chapter 4: Management with WebPAM PROe, cont. Managing Physical Drives, cont. Making Physical Drive Settings ......102 Clearing Stale and PFA Conditions .
Page 8 VTrak M610i, M310i, M210i Product Manual Chapter 4: Management with WebPAM PROe, cont. Working with the Logical Drive Summary ....129 Viewing a List of All Logical Drives .....129 Viewing Individual Logical Drive Information .
Page 9 Contents Managing Disk Arrays ........147 Creating a Disk Array .......147 Creating a Disk Array –...
Page 10 VTrak M610i, M310i, M210i Product Manual Chapter 5: Management with the CLU, cont. Managing iSCSI Connections, cont. Making Node Settings .......168 Viewing Target Port Information .
Page 11 Contents Chapter 5: Management with the CLU, cont. Working with Software Management ..... . .184 Making Email Settings ......184 Making SLP Settings .
Page 12 VTrak M610i, M310i, M210i Product Manual Chapter 6: Maintenance, cont. Replacing a RAID Controller ......216 Removing the old controller .
Page 13 Contents Chapter 8: Troubleshooting .......243 VTrak is Beeping ........244 LEDs Display Amber or Red .
Page 14 VTrak M610i, M310i, M210i Product Manual...
Page 15: Chapter 1: Introduction To Vtrak
• Architectural Description (page 3) • Specifications (page 6) Thank you for purchasing Promise Technology’s VTrak M610i, M310i, or M210i external disk array subsystem. About This Manual This Product Manual describes how to setup, use and maintain the VTrak M- Class external disk array subsystem.
Page 16: Vtrak Overview
VTrak M610i, M310i, M210i Product Manual VTrak Overview VTrak provides data storage solutions for applications where high performance and data protection are required. The failure of any single drive will not affect data integrity or accessibility of the data in a RAID protected logical drive.
Page 17: Architectural Description
IOIOI RAID Controller Architectural Description The VTrak M610i is a 3U enclosure designed for an IP-based Storage Area Network (IP SAN) and Direct Attached Storage (DAS). The M310i and M210i are 2U enclosures designed for an IP SAN or DAS.
Page 18: Features And Benefits
VTrak M610i, M310i, M210i Product Manual All M-Class enclosures include a mid-plane, RAID controller, power and cooling units, and enclosure processor all in one cable-less chassis design. Multiple fans and power supplies provide redundancy to ensure continued usage during component failure. The RAID controller is hardware based and controls all logical drive functions transparently to the host system.
Page 19: Subsystem And Controller Features
Chapter 1: Introduction to VTrak Subsystem and Controller Features Drive Support: 3.5" x 1" hard disk drives: SATA II 3Gb/s and 1.5Gb/s. Supports any mix of SATA II 3 Gb/s or 1.5 Gb/s drives simultaneously in the same system. Staggered physical drive spin-up. External I/O Ports: Dual iSCSI 1 Gb/s host ports.
Page 20: Management
VTrak M610i, M310i, M210i Product Manual data transition. Bad Sector Mapping, Media Patrol, SMART, Hard/Soft Reset to recover HD from bad status, HD Power-control to recover HD from hung status. Array Error Recovery: Data recovery from bad sector or failed HD for redundant RAID, RAID 5/6 inconsistent data Prevent (Write Hole Table), Data content Error Prevent (Read/Write Check Table) NVRAM event logging.
Page 21: Warranty And Support
Chapter 1: Introduction to VTrak Dimensions (H x W x D): M610i, 13.1 x 44.6 x 56.1 cm (5.2 x 17.6 x 22.1 in) M210i, M310i, 8.9 x 44.6 x 56.1 cm (3.5 x 17.6 x 22.1 in) Net Weight (subsystem only): M610i, 26.7 kg (58.7 lb) without drives, 34.7 kg (76.3 lb) with 16 drives, assuming 0.5 kg (1.1 lb) per drive.
Page 22 VTrak M610i, M310i, M210i Product Manual...
Page 23: Chapter 2: Vtrak Installation
Chapter 2: VTrak Installation This chapter covers the following topics: • Unpacking the VTrak (below) • Mounting VTrak M610i in a Rack (page 10) • Mounting VTrak M310i or M210i in a Rack (page 12) • Installing Disk Drives (page 15) •...
Page 24: Mounting Vtrak M610I In A Rack
Mounting VTrak M610i in a Rack The M610i subsystem installs to the rack using the supplied mounting rails. You can also use your existing rails. Figure 1. VTrak M610i mounted in a rack with the supplied rails Vertical Rack Post VTrak M610i...
Page 25 Chapter 2: VTrak Installation Square the rail assemblies in the rack. Tighten the adjustment screws and the attaching screws. Place the VTrak subsystem onto the rails. Secure the VTrak subsystem to the rack through each handle, using the attaching screws from your rack system. Figure 2.
Page 26: Mounting Vtrak M310I Or M210I In A Rack
VTrak M610i, M310i, M210i Product Manual Mounting VTrak M310i or M210i in a Rack The VTrak M310i or M210i subsystem installs to the rack using the supplied mounting rails. You can also use your existing rails. Figure 3. Rackmounted VTrak M310i (M210i is similar)
Page 27 Chapter 2: VTrak Installation Slide one of the rails over the plate on one side of the enclosure. The rail is designed to slide freely over the plate. Attach a flange to each end of the rail, with the rail on the opposite side of the flange from the two-hole bracket.
Page 28 VTrak M610i, M310i, M210i Product Manual Figure 5. Mounting rail installation Rack front post Rack back post Rail adjustment screw Mounting Rail Sliding plate Rail attaching screw Rail attaching screw (not included) (not included) Inside of post Inside of post...
Page 29: Installing Disk Drives
You can install any suitable disk drive into any slot in the enclosure. The diagram below shows how VTrak’s drive slots are numbered. Slot numbering is reflected in the WebPAM PROe and CLU user interfaces. Figure 6. VTrak M610i drive slot numbering...
Page 30: Installing Disk Drives
VTrak M610i, M310i, M210i Product Manual Figure 7. VTrak M310i drive slot numbering. The M210i is similar, with 8 drive carriers Install all of the drive carriers into the VTrak enclosure to ensure proper airflow, even if you do not populate all the carriers with disk drives.
Page 31 Chapter 2: VTrak Installation Figure 8. VTrak drive carrier mounting holes SATA Drive Mounting Holes SATA Drive Mounting Holes Figure 9. SATA Disk Drives mount at the front of the carrier Serial ATA Disk Drive...
Page 32: Making Management And Data Connections
VTrak M610i, M310i, M210i Product Manual Making Management and Data Connections Configuring an IP Storage Area Network • A Gigabit Ethernet network interface card (GbE NIC) with iSCSI support (in hardware or software) • A GbE Switch with iSCSI support •...
Page 33: Configuring Direct Attached Storage
Chapter 2: VTrak Installation Configuring Direct Attached Storage This arrangement requires: • A Gigabit Ethernet network interface card (GbE NIC) with iSCSI support (in hardware or software) • A network switch • A network interface card (NIC) in the PC Data Path To establish the data path: Connect the GbE (iSCSI) NIC in your PC to one of the VTrak Data Ports.
Page 34: Making Serial Cable Connections
VTrak M610i, M310i, M210i Product Manual Making Serial Cable Connections The RS-232 Serial connection enables the Command Line Interface (CLI) and Command Line Utility (CLU) on your PC to monitor and control VTrak. Figure 12.Serial connector for VTrak M310i. The M610i and M210i are...
Page 35: Connecting The Power
Chapter 2: VTrak Installation Connecting the Power Plug the power cords and switch on both power supplies on. When the power is switched on, the LEDs on the front of the VTrak will light up. When boot-up is finished and the VTrak is functioning normally: •...
Page 36 VTrak M610i, M310i, M210i Product Manual If there is no disk drive in the carrier, the Disk Status LED and the Power/Activity LED will remain dark. The Power/Activity LED flashes during drive activity. The Disk Status LED displays Green when a drive is present and configured.
Page 37: Chapter 3: Vtrak Setup
Chapter 3: VTrak Setup This chapter covers the following topics: • Setting up the Serial Connection (below) • Choosing DHCP or a Static IP Address (page 24) • Setting up VTrak with the CLI (page 25) • Setting up VTrak with the CLU (page 27) •...
Page 38: Choosing Dhcp Or A Static Ip Address
VTrak M610i, M310i, M210i Product Manual Choosing DHCP or a Static IP Address When you setup your VTrak, you have the option of: • Enabling DHCP and letting your DHCP server assign the IP address to the VTrak’s Management Port.
Page 39: Setting Up Vtrak With The Cli
Chapter 3: Setup Setting up VTrak with the CLI Type the following string to set the system date and time, then press Enter. administrator@cli> date -a mod -d 2007/05/29 -t 14:50:05 In the above example, the date and time are included as examples only. Your values will be different.
Page 40 VTrak M610i, M310i, M210i Product Manual =========================================== CId Port Type Mask Gateway Link =========================================== Mgmt 192.168.10.87 255.255.255.0 192.168.10.1 iSCSI 192.168.10.88 255.255.255.0 192.168.10.1 iSCSI 10.0.10.2 255.0.0.0 0.0.0.0 Down Repeat steps 3 and 4 to set the other iSCSI port. Use -p 2 in place of -p 1.
Page 41: Setting Up Vtrak With The Clu
Chapter 3: Setup Setting up VTrak with the CLU At the administrator@cli> prompt, type menu and press Enter. The CLU main menu appears. Figure 1. CLU main menu With Quick Setup highlighted, press Enter. The first Quick Setup screen enables you to make Date and Time settings. Setting system date and time Press the arrow keys to highlight System Date.
Page 42 VTrak M610i, M310i, M210i Product Manual Follow the same procedure to specify the Subnet Mask, Gateway IP Address and DNS Server IP Address. If you do not have a DNS server, skip the DNS Server IP address. Press Ctrl-A to save these settings and move to the iSCSI Port 1 screen.
Page 43: Creating Disk Arrays With Webpam Proe
Chapter 3: Setup Creating Disk Arrays with WebPAM PROe Note You can also use the CLU to create disk arrays and logical drives. See “Creating a Disk Array” on page 147 for more information. Setting up disk arrays with WebPAM PROe consists of the following actions: •...
Page 44 VTrak M610i, M310i, M210i Product Manual When the log-in screen (Figure 2) appears: • Type administrator in the User Name field. • Type password in the Password field. • Click the Login button. The User Name and Password are case sensitive.
Page 45: Selecting A Language
Chapter 3: Setup Selecting a Language WebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simple, and Korean. Click Language on the WebPAM PROe Header. The language list appears in the Header. Click the language you prefer. The WebPAM PROe user interface displays in the selected language.
Page 46 VTrak M610i, M310i, M210i Product Manual Automatic When you choose the Automatic option, the following parameters appear on the screen: • Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity, and the number of logical drives to be created •...
Page 47 Chapter 3: Setup Express When you choose the Express option, a set of characteristics and options appears on the screen. Check the boxes to select any one or a combination of: • Redundancy – The array will remain available if a physical drive fails •...
Page 48 VTrak M610i, M310i, M210i Product Manual Advanced Note For an explanation of the parameters under the Advanced option, see “Chapter 7: Technology Background” on page 219. When you choose the Advanced option, the Step 1 – Disk Array Creation screen displays.
Page 49: Logging Out Of Webpam Proe
Chapter 3: Setup For iSCSI, use the 512 B default. 12. Specify a Read (cache) Policy from the dropdown menu. Read Cache, Read Ahead Cache, and No Cache are available. Read Ahead is the default. 13. Specify a Write (cache) Policy from the dropdown menu. Write Back and Write Through (Thru) are available.
Page 50: Using Webpam Proe Over The Internet
VTrak, other PCs can monitor the VTrak from virtually any location. Obtaining a Security Certificate Promise Technology provides a default security certificate for the web server as well as for internal data communication. However, in most cases it is better to install and verify your own certificate.
Page 51: Chapter 4: Management With Webpam Proe
Chapter 4: Management with WebPAM PROe This chapter covers the following topics: • Logging into WebPAM PROe • Importing a User Database (page 38) (page 85) • Selecting a Language (page 40) • Updating the Firmware (page 86) • Perusing the Interface (page 41) •...
Page 52: Logging Into Webpam Proe
VTrak M610i, M310i, M210i Product Manual Logging into WebPAM PROe In order to log into WebPAM PROe, you must first setup a network connection between your Host PC and the VTrak subsystem, as described in “Chapter 3: VTrak Setup” on page 23.
Page 53 Chapter 4: Management with WebPAM PROe Figure 1. The WebPAM PROe log-in screen...
Page 54: Selecting A Language
VTrak M610i, M310i, M210i Product Manual Selecting a Language WebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simple, and Korean. Click Language the WebPAM PROe Header. The language list appears in the Header. Click the language you prefer.
Page 55: Perusing The Interface
Chapter 4: Management with WebPAM PROe Perusing the Interface WebPAM PROe is browser-based RAID management software with a graphic user interface. Figure 3. WebPAM PROe interface There are four major parts to the graphic user interface: • Header (see page 42) •...
Page 56: Using The Header
VTrak M610i, M310i, M210i Product Manual Using the Header The Header contains the following items: • Language – To change languages, see “Selecting a Language” on page 40. • View – To view the Event Frame, see “Viewing the Event Frame” on page 44.
Page 57: Using Tree View
Chapter 4: Management with WebPAM PROe Using Tree View Tree View enables you to navigate around all components of the Subsystem, including iSCSI management, network and service management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives. The figure below shows the components of Tree View. Figure 4.
Page 58: Using Management View
VTrak M610i, M310i, M210i Product Manual Using Management View Management View provides the actual user interface with the VTrak, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives. Function Tabs control specific actions and processes. This window changes depending on which item you select in Tree View and which tab you select in Management View itself.
Page 59: Logging Out Of Webpam Proe
Chapter 4: Management with WebPAM PROe Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe: • Close your browser window • Click Logout the WebPAM PROe banner (below Figure 8. Clicking “Logout” in the Header) Clicking Logout brings you back to the Login Screen.
Page 60: Working With The Storage Network
VTrak M610i, M310i, M210i Product Manual Working with the Storage Network When you log into WebPAM PROe, you access a specific VTrak subsystem. See “Logging into WebPAM PROe” on page 38. The Storage Network feature enables you to access all of the VTrak subsytems with a Management Port connection to your network.
Page 61: Working With Subsystems
Chapter 4: Management with WebPAM PROe Working with Subsystems A VTrak subsystem is identified by its Management Port IP address. Subsystem functions include: • Viewing Subsystem Information (page 47) • Setting an Alias for the Subsystem (page 47) • Setting Subsystem Date and Time (page 48) •...
Page 62: Setting Subsystem Date And Time
VTrak M610i, M310i, M210i Product Manual Maximum of 48 characters. Use letters, numbers, space between words, and underscore. Click the Submit button. Setting Subsystem Date and Time To set a Date and Time for this subsystem: In Tree View, click the Subsystem icon.
Page 63: Saving The Runtime Event Log
Chapter 4: Management with WebPAM PROe • If the triangle points downward, the column is sorted high-to-low or new- to-old. Click the link a second time to change to flip the triangle and reverse the sort sequence. Saving the Runtime Event Log To save the runtime event log as a text file: In Tree View, click the Subsystem icon.
Page 64: Saving Nvram Events
VTrak M610i, M310i, M210i Product Manual • Severity – Information, Warning, Minor, Major, Critical, and Fatal. The severity level is user-specified. See “Setting-up User Event Subscriptions” on page 58. • Time – Time and date of the occurrence • Description – A brief description of the event Click the link at the top of the column by which you want to sort the events.
Page 65: Making Background Activity Settings
Chapter 4: Management with WebPAM PROe • Rebuild • PDM – Predictive Data Migration • Synchronization • Redundancy Check • Migration • Transition • Initialization • Media Patrol Making Background Activity Settings To make settings for background activities: In Tree View, click the Subsystem icon.
Page 66: Running Background Activities
VTrak M610i, M310i, M210i Product Manual available, the disk array will begin to rebuild as soon as you replace the failed physical drive with an unconfigured physical drive of equal or greater size. Click the Submit button to save your settings.
Page 67: Viewing Scheduled Activities
Chapter 4: Management with WebPAM PROe Also see “Predictive Data Migration (PDM)” on page 238. To run PDM: In Tree View, click the Subsystem icon. In Management View, click the Background Activities tab and select Start Media Patrol from the dropdown menu. In the next screen, select the Source and Target physical drives.
Page 68: Deleting A Scheduled Activity
VTrak M610i, M310i, M210i Product Manual • Start-from date. The default is today's date. • End-on date. Select No End Date (perpetual). Or, select a number of occurrences for this activity. Or, select a specific end date. The default is today's date.
Page 69: Setting The Lock
Chapter 4: Management with WebPAM PROe • Expiration Time – Amount of time left until the lock automatically releases. • Expire At Time – The date and time when the lock will automatically release. Setting the Lock The lock prevents other sessions (including by the same user) from making a configuration change to the controller until the lock expires or a forced unlock is done.
Page 70 VTrak M610i, M310i, M210i Product Manual When the user who locked the controller logs out, the lock is automatically released. You can also release the lock before the scheduled time. To release the lock for this subsystem: Click the Subsystem icon Tree View.
Page 71: Managing Users
Chapter 4: Management with WebPAM PROe Managing Users User Management includes all functions dealing with user accounts. Functions include: • Viewing User Information (page 57) • Making User Settings (page 57) • Making Your Own User Settings (page 58) • Setting-up User Event Subscriptions (page 58) •...
Page 72: Making Your Own User Settings
VTrak M610i, M310i, M210i Product Manual • Enter or change the email address. • From the Privilege dropdown menu, choose a new level. See “List of User Privileges” on page 60 Click the Submit button. The Administrator or Super User can change another user’s password. See “Changing Another User’s Password”...
Page 73: Chapter 4: Management With Webpam Proe, Cont
Chapter 4: Management with WebPAM PROe • Fatal – Non-Recoverable error or failure has occurred • None – Deactivates this event for notification purposes Click the Submit button. The user’s account must have an email address. See “Making User Settings” on page 57.
Page 74: Creating A User
VTrak M610i, M310i, M210i Product Manual Click the Submit button. Creating a User To create a user: Log into WebPAM PROe as the Administrator or a Super User. Click the Subsystem icon in Tree View. Click the Administrative Tools icon.
Page 75: Deleting A User
Chapter 4: Management with WebPAM PROe Deleting a User There will always be at least one Super User account. You cannot delete the user account you used to log in. To delete a user: Log into WebPAM PROe as the Administrator or a Super User. Click the Subsystem icon in Tree View.
Page 76: Managing The Network Connection
VTrak M610i, M310i, M210i Product Manual Managing the Network Connection The network connection deals with network connections to the VTrak’s Management Ports. Functions include: • Making Subsystem Management Port Settings (page 62) • Making iSCSI Data Port Settings (page 62) •...
Page 77: Viewing Vlan Entries
Chapter 4: Management with WebPAM PROe To make changes to the iSCSI Data Port settings: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Network Management icon. Click the iSCSI Ports tab in Management View. Click the Port Configuration –...
Page 78: Changing A Vlan Entry
VTrak M610i, M310i, M210i Product Manual To create a VLAN entry: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Network Management icon. In Management View, from the dropdown menu on the VLAN tab, choose Create VLAN Entry.
Page 79: Deleting A Vlan Entry
Chapter 4: Management with WebPAM PROe If you have link aggregation, choose the Trunk number. If you do not have a link aggregation, choose an iSCSI port number. Click the Submit button. Deleting a VLAN Entry To delete a VLAN entry: Click the Subsystem icon in Tree View.
Page 80: Changing A Link Aggregation Entry
VTrak M610i, M310i, M210i Product Manual Use 1 to 32. From the Master Port dropdown menu, choose an iSCSI port number. From the Slave Port dropdown menu, choose the other iSCSI port number. Click the Submit button. Changing a Link Aggregation Entry...
Page 81: Managing Iscsi Connections
Chapter 4: Management with WebPAM PROe Managing iSCSI Connections A detailed explanation of these iSCSI functions, how and when they are used, and their relationship to one another is beyond the scope of this document. For more information, contact the Internet Engineering Task Force at http://www.ietf.org/.
Page 82: Making Node Settings
VTrak M610i, M310i, M210i Product Manual • Max outstanding R2T – Sets the maximum number of outstanding ready to transfer PDUs (a number) • Maximum burst length – Maximum length of a solicited data sequence 128 KB to 16,776,704 bytes (16 MB - 512 KB) •...
Page 83: Viewing Target Port Information
Chapter 4: Management with WebPAM PROe Notes Header Digest and Data Digest work best with initiators equipped with a TCP Offload Engine (TOE). Refer to your iSCSI HBA user manual for more information. For iSCSI network settings on the Data Ports, see “Making iSCSI Data Port Settings”...
Page 84: Viewing Portal Information
VTrak M610i, M310i, M210i Product Manual Viewing Portal Information To view iSCSI portal information: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the iSCSI Management icon. Click the Portal tab in Management View. Information (in GUI order): •...
Page 85: Making Isns Settings
Chapter 4: Management with WebPAM PROe Making iSNS Settings To make iSCSI iSNS settings: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the iSCSI Management icon. Click the iSNS tab in Management View. Click the iSNS link. Check the box to enable iSNS.
Page 86: Editing Chaps
VTrak M610i, M310i, M210i Product Manual Editing CHAPs Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the iSCSI Management icon. From the CHAP tab dropdown menu, choose Add CHAP. Enter a name in the Name field.
Page 87: Managing Storage Services
Chapter 4: Management with WebPAM PROe Managing Storage Services The Storage Services–LUN Map tab displays the Target IDs and LUNs assigned to each logical drive. For iSCSI, LUN masking is the process of applying a LUN Map so that each initiator can only access the LUNs specified for it.
Page 88: Viewing A Lun Map
VTrak M610i, M310i, M210i Product Manual Click the Submit button. Viewing a LUN Map To view the current LUN Map: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Storage Services icon. Click the LUN Map tab in Management View.
Page 89: Chapter 4: Management With Webpam Proe, Cont
Chapter 4: Management with WebPAM PROe LUN Mapping Parameters • Initiator – The iSCSI card in the Host system that initiates commands to the target (VTrak) • Initiator Name – A World Wide Name (WWN), used to identify the Initiator. An iSCSI initiator name is the iSCSI name of the initiator device and is composed of a single text string.
Page 90: Managing Software Services
VTrak M610i, M310i, M210i Product Manual Managing Software Services Software Services include the following functions: • Making Email Settings (page 76) • Making SLP Settings (page 77) • Making Web Server Settings (page 77) • Making Telnet Settings (page 79) •...
Page 91: Making Slp Settings
Chapter 4: Management with WebPAM PROe • Click the Automatic option to start the service automatically during system startup. Recommended. • Click the Manual option to start the service manually (the service does not start during system startup). Click the Submit button. Stopping Email service To stop the Email service: Click the Stop button.
Page 92 VTrak M610i, M310i, M210i Product Manual To make Web Server settings: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Web Server Setting link in Management View. Enter the HTTP Port number. 80 is the default.
Page 93: Making Telnet Settings
Chapter 4: Management with WebPAM PROe Starting or Restarting Web Server service To start or restart the Web Server service, click the Start or Restart button. Making Telnet Settings VTrak’s Telnet service enables you to access VTrak’s Command Line Interface (CLI) through a network connection.
Page 94 VTrak M610i, M310i, M210i Product Manual To change the SNMP settings: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the SNMP Management link in Management View. Enter the SNMP Port number. 161 is the default.
Page 95: Making Cim Settings
Chapter 4: Management with WebPAM PROe Changing the Startup Setting Under Startup Type: • Click the Automatic option to start the service automatically during system startup. Recommended. • Click the Manual option to start the service manually (the service does not start during system startup).
Page 96: Making Netsend Settings
VTrak M610i, M310i, M210i Product Manual Click the Submit button. Changing the Startup Setting Under Startup Type: • Click the Automatic option to start the service automatically during system startup. Recommended. • Click the Manual option to start the service manually (the service does not start during system startup).
Page 97 Chapter 4: Management with WebPAM PROe Deleting Netsend Recipients To delete a Netsend recipient: Highlight the recipient you want to delete in the recipient list. Click the Delete button to remove the recipient from the list. Click the Submit button. Click OK in the confirmation box.
Page 98: Exporting The User Database
VTrak M610i, M310i, M210i Product Manual Exporting the User Database You can export the User Database file to share user information and settings among multiple VTrak subsystems. The Export action saves a text file a designated folder the Host PC. From there, you can import the User Database file to other VTrak subsystems.
Page 99: Importing A User Database
Chapter 4: Management with WebPAM PROe Importing a User Database Caution Do NOT use this function to update the VTrak firmware. The Software Management–Import tab enables you to import the User Database file from the Host PC's file system to the VTrak subsystem. When you make user settings to one VTrak, you can export the User Database file to the Host PC.
Page 100: Updating The Firmware
VTrak M610i, M310i, M210i Product Manual Updating the Firmware This procedure is covered in Chapter 6: Maintenance. See “Updating the Firmware in WebPAM PROe” on page 199 for instructions.
Page 101: Restoring Factory Defaults
Chapter 4: Management with WebPAM PROe Restoring Factory Defaults VTrak includes a function to restore the default settings to its Firmware and Software settings. Caution The action of restoring default settings can disrupt your VTrak functions. Use this feature only when necessary and only the settings that must reset to default in order to set them correctly.
Page 102: Clearing Statistics
VTrak M610i, M310i, M210i Product Manual Clearing Statistics The Clear Statistics function clears statistical data on controllers, iSCSI ports, physical drives, and logical drives. To clear statistical data: Click the Subsystem icon in Tree View. Click the Administrative Tools icon.
Page 103: Shutting Down The Subsystem
Chapter 4: Management with WebPAM PROe Shutting Down the Subsystem You can only do part of this function in WebPAM PROe. Additional action is required, as described below. To shutdown the subsystem: Click the Subsystem icon in Tree View. Click the Administrative Tools icon.
Page 104: Restarting The Subsystem
VTrak M610i, M310i, M210i Product Manual Restarting the Subsystem You can only do part of this function in WebPAM PROe. Additional action is required, as described below. To restart the subsystem Click the Subsystem icon in Tree View. Click the Administrative Tools icon.
Page 105: Managing Controllers
Chapter 4: Management with WebPAM PROe Managing Controllers The RAID controller is are the heart of the VTrak subsystem. Controller Management includes the following functions: • Viewing the Controller (page 91) • Locating a Controller (page 91) • Viewing Controller Information (page 92) •...
Page 106: Viewing Controller Information
VTrak M610i, M310i, M210i Product Manual Figure 9. The VTrak M610i controller LEDs iSCSI 1 iSCSI 2 Mgmt IOIOI Status LED Dirty Cache LED Viewing Controller Information To view Controller information: Click the Subsystem icon in Tree View. Click the Controllers icon.
Page 107: Viewing Controller Statistics
Chapter 4: Management with WebPAM PROe Viewing Controller Statistics To view controller statistics: Click the Subsystem icon in Tree View. Click the Controllers icon. Click the Controller icon. Click the Information tab in Management View and choose Statistics from dropdown menu. Clearing Statistics To clear statistics, see “Clearing Statistics”...
Page 108 VTrak M610i, M310i, M210i Product Manual Group Rounding – Uses an algorithm to determine how much to truncate. Results in the maximum amount of usable drive capacity. Table Rounding – Applies a predefined table to determine how much to truncate.
Page 109: Managing Enclosures
Chapter 4: Management with WebPAM PROe Managing Enclosures Enclosure Management includes the following functions: • Viewing the Enclosures (page 95) • Locating an Enclosure (page 95) • Viewing Enclosure Information (page 96) • Making Enclosure Settings (page 97) • Viewing FRU VPD Information (page 97) •...
Page 110: Viewing Enclosure Information
VTrak M610i, M310i, M210i Product Manual Figure 11. VTrak M610i front view Drive Carrier LEDs Drive Carriers Figure 12.VTrak drive carrier LEDs Disk Status Viewing Enclosure Information To view enclosure information: Click the Subsystem icon in Tree View. Click the Enclosures icon.
Page 111: Making Enclosure Settings
Chapter 4: Management with WebPAM PROe Making Enclosure Settings To make Enclosure settings: Click the Subsystem icon in Tree View. Click the Enclosures icon. Click the Enclosure icon. Click the Settings tab in Management View. Enter a value in the following fields as necessary: •...
Page 112: Reconditioning A Battery
VTrak M610i, M310i, M210i Product Manual Battery Notes Each battery works with a controller. If the battery is present in the subsystem but the corresponding controller is not present, the battery will not appear in the interface. If a battery does not reflect normal conditions and it is not currently under reconditioning, run the Recondition function before you replace the battery.
Page 113: Silencing The Buzzer
Chapter 4: Management with WebPAM PROe Silencing the Buzzer The buzzer sounds to inform you that the VTrak needs attention. See “VTrak is Beeping” on page 244 for more information. You can silence the buzzer for the current trigger event. To silence the Buzzer: Click the Subsystem icon in Tree View.
Page 114: Managing Physical Drives
VTrak M610i, M310i, M210i Product Manual Managing Physical Drives Managing Physical Drives deals with the physical disk drives installed in the VTrak subsystem enclosure, including the following functions: • Viewing a List of Physical Drives (page 100) • Identifying a Physical Drive (page 100) •...
Page 115: Viewing Physical Drive Information
Chapter 4: Management with WebPAM PROe Click the Enclosures icon. Click the Enclosure icon. Click the Physical Drives icon. Click the Global Settings tab in Management View. Make the settings as needed. Check the boxes to enable: • Write Cache •...
Page 116: Viewing Physical Drive Statistics
VTrak M610i, M310i, M210i Product Manual • DMA Mode See “Making Global Physical Drive Settings” on page 100. Viewing Physical Drive Statistics To view physical drive statistics: Click the Subsystem icon in Tree View. Click the Enclosures icon. Click the Enclosure icon.
Page 117: Forcing A Physical Drive Offline Or Online
Chapter 4: Management with WebPAM PROe Be sure you have corrected the condition by a physical drive replacement, rebuild operation, etc., first. Then clear the condition. See “Physical Drive Problems” on page 273 for more information. To clear a Stale or PFA status from a physical drive: Click the Subsystem icon in Tree View.
Page 118 VTrak M610i, M310i, M210i Product Manual Click the Enclosures icon. Click the Enclosure icon. Click the Physical Drives icon. Click a Physical Drive icon. Click the Force Offline/Online tab in Management View. Click the Submit button. In the confirmation box, type the word confirm in the field provided.
Page 119: Managing Disk Arrays
Chapter 4: Management with WebPAM PROe Managing Disk Arrays Disk Array Management includes the following functions: • Viewing Disk Arrays (page 105) • Creating a Disk Array (page 105) • Deleting a Disk Array (page 109) • Locating a Disk Array (page 110) •...
Page 120: Creating A Disk Array - Automatic
VTrak M610i, M310i, M210i Product Manual create additional logical drives at a later time. See “Creating a Disk Array – Advanced” on page 108. Creating a Disk Array – Automatic The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters.
Page 121 Chapter 4: Management with WebPAM PROe To create a new disk array: Click the Subsystem icon in Tree View. Click the Disk Arrays icon. Click the Create tab in Management View. From the Create tab dropdown menu, select Express. Check the boxes to select any one or combination of: •...
Page 122: Creating A Disk Array - Advanced
VTrak M610i, M310i, M210i Product Manual Creating a Disk Array – Advanced The Disk Array Advanced Creation option enables you to directly specify all parameters for a new disk array. One logical drive will be made automatically when you create the disk array. If you select less than the total available capacity, you can use the remaining space to create additional logical drives at a later time.
Page 123: Deleting A Disk Array
Chapter 4: Management with WebPAM PROe 13. Specify a Stripe size from the dropdown menu. 64 KB, 128 KB, 256 KB, and 1 MB are available. 64 KB is the default. 14. Specify a Sector size from the dropdown menu. For iSCSI, use the 512 B default.
Page 124: Locating A Disk Array
VTrak M610i, M310i, M210i Product Manual Check the box to the left of the disk array you want to delete. Click the Submit button. In the confirmation box, type the word confirm in the field provided. Click the OK button.
Page 125: Making Disk Array Settings
Chapter 4: Management with WebPAM PROe • Rebuilding – This condition is temporary. When a physical drive has been replaced, the logical drive automatically begins rebuilding in order to restore redundancy (fault tolerance). When a logical drive is rebuilding, it will function and your data is available.
Page 126 VTrak M610i, M310i, M210i Product Manual Click the Disk Array icon. Click the Create LD tab in Management View. Enter an alias (name) in the Alias field. Maximum of 32 characters. Use letters, numbers, space between words, and underscore. An alias is optional.
Page 127: Deleting A Logical Drive
Chapter 4: Management with WebPAM PROe If you created a fault-tolerant logical drive (any RAID level except RAID 0), the Operational Status of new logical drive will display Synchronizing for several minutes after creation. You can use the logical drive during this period but read/ write performance could be slower than normal.
Page 128: Rebuilding A Disk Array
VTrak M610i, M310i, M210i Product Manual To Migrate an existing disk array: Click the Subsystem icon in Tree View. Click the Disk Arrays icon. Click the Disk Array icon. From the dropdown menu the Background Activities tab, select Start Migration.
Page 129: Running Media Patrol On A Disk Array
Chapter 4: Management with WebPAM PROe Rebuilding Manually If a physical drive has failed, identify and replace the drive, then rebuild the disk array as described below: Click the Subsystem icon in Tree View. Click the Disk Arrays icon. Click the Disk Array icon.
Page 130: Running Pdm On A Disk Array
VTrak M610i, M310i, M210i Product Manual Running PDM on a Disk Array Predictive Data Migration (PDM) migrates data from the suspect physical drive to a spare physical drive, similar to Rebuilding. But unlike Rebuilding, PDM acts before the disk drive fails and your Logical Drive goes Critical.
Page 131: Preparing A Disk Array For Transport
Chapter 4: Management with WebPAM PROe After Transition is completed, refresh the screen. The revertible spare drive will be listed under the Spare Drives icon and the disk array’s operational status will show OK. To set Transition priority, see “Making Background Activity Settings” on page 51. Preparing a Disk Array for Transport Transport is the action of moving the physical drives of a disk array: •...
Page 132: Managing Logical Drives
VTrak M610i, M310i, M210i Product Manual Managing Logical Drives Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. You can see a summary of all logical drives in the subsystem under Logical Drive Summary.
Page 133: Locating A Logical Drive
Chapter 4: Management with WebPAM PROe • Critical – This condition arises as the result of a physical drive failure. A degraded logical drive will still function and your data is still available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it.
Page 134: Viewing Logical Drive Statistics
VTrak M610i, M310i, M210i Product Manual Click the Logical Drive icon. To specify an Alias or set the Read and Write Policies, click the Settings tab. Logical Drive Status See “Logical Drive Status” on page 118. Logical Drive Synchronization Synchronization is an automatic procedure applied to logical drives when they are created.
Page 135: Initializing A Logical Drive
Chapter 4: Management with WebPAM PROe Click the Logical Drive icon. Click the Settings tab in Management View. Optional. Enter an alias in the Logical Drive Alias field. Maximum of 32 characters. Use letters, numbers, space between words, and underscore. An alias is optional. From the Read Policy dropdown menu, select a Read Cache policy.
Page 136: Running Redundancy Check
VTrak M610i, M310i, M210i Product Manual Click the Submit button. In the confirmation box, type the word confirm in the field provided. 10. Click the OK button. To view the progress of the Initialization, click the Background Activity tab. To set Initialization priority, see “Making Background Activity Settings” on page 51.
Page 137: Viewing The Logical Drive Check Table
Chapter 4: Management with WebPAM PROe Viewing the Logical Drive Check Table The Logical Drive Check Table displays errors related to a logical drive. Use this information to evaluate the integrity of the logical drive and to determine whether corrective action is needed. To View the tables: Click the Subsystem icon in Tree View.
Page 138 VTrak M610i, M310i, M210i Product Manual To specify a iSCSI LUN Map: Click the Subsystem icon in Tree View. Click the Disk Arrays icon. Click the Disk Array icon. Click the Logical Drives icon Click the Logical Drive icon. Click the LUN Map tab in Management View.
Page 139: Managing Spare Drives
Chapter 4: Management with WebPAM PROe Managing Spare Drives When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. See “Critical & Offline Disk Arrays” on page 269. Spare drive management includes the following functions: •...
Page 140: Creating A Spare Drive
VTrak M610i, M310i, M210i Product Manual Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the location of the spare drive highlighted. Creating a Spare Drive Important • There must be an unconfigured physical drive available for selection as a spare drive.
Page 141: Deleting Spare Drive
Chapter 4: Management with WebPAM PROe Deleting Spare Drive Note If an existing spare drive has the wrong parameters for your needs, click the Settings tab to change the parameters rather than delete the spare drive and create a new one. To delete a spare drive: Click the Subsystem icon in Tree View.
Page 142: Running Spare Check
VTrak M610i, M310i, M210i Product Manual Running Spare Check Spare Check verifies the operational status of your spare drives. You can also schedule a Spare Check. See “Scheduling an Activity” on page 53. To check a spare drive: Click the Subsystem icon in Tree View.
Page 143: Working With The Logical Drive Summary
Chapter 4: Management with WebPAM PROe Working with the Logical Drive Summary The Logical Drive Summary displays a list of all logical drives in the VTrak enclosure plus the expanded or cascaded enclosures. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located.
Page 144 VTrak M610i, M310i, M210i Product Manual...
Page 145: Chapter 5: Management With The Clu
Chapter 5: Management with the CLU This chapter covers the following topics: • Logging into the CLU (page 132) • Managing Spare Drives (page 176) • Running Quick Setup (page 135) • Working with LUN Mapping (page 179) • Managing the Subsystem (page 136) •...
Page 146: Logging Into The Clu
VTrak M610i, M310i, M210i Product Manual Logging into the CLU There are two connections methods for the CLU: • Serial – Requires a null-modem cable to connect the serial ports on the Host PC and VTrak • Telnet – Requires a network connection between the Host PC and VTrak’s...
Page 147 Chapter 5: Management with the CLU Figure 4. The CLU main menu Quick Setup – A sequence of four steps to setup System Date & Time, Management Port, and RAID Configuration. Subsystem Management – View controller information, lock/unlock the controller, set date and time, and monitor the enclosure. Physical Drive Management –...
Page 148: Accessing Online Help
VTrak M610i, M310i, M210i Product Manual Additional Info and Management – Spare Drives, LUN Mapping, User management, EMail, SLP, Webserver, Telnet, SNMP, CIM, and Netsend settings, firmware flash, clear statistics and restore factory default settings. Buzzer – Enable, disable or silence the buzzer (audible alarm).
Page 149: Running Quick Setup
Chapter 5: Management with the CLU Running Quick Setup Quick Setup is discussed under “Setting up the Serial Connection” on page 23.
Page 150: Managing The Subsystem
VTrak M610i, M310i, M210i Product Manual Managing the Subsystem Subsystem Management includes the following functions: • Setting an Alias for the Subsystem (page 136) • Running Media Patrol (page 136) • Locking or Unlocking the Subsystem (page 136) • Setting Subsystem Date and Time (page 137) Setting an Alias for the Subsystem An alias is optional.
Page 151: Setting Subsystem Date And Time
Chapter 5: Management with the CLU Highlight Lock and press Enter. Resetting the Lock To reset the lock with a new time: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Lock Management and press Enter. In the Lock Time field, type a lock time in minutes. 1 to 1440 minutes (24 hours) Highlight Renew and press Enter.
Page 152: Managing The Controllers
VTrak M610i, M310i, M210i Product Manual Managing the Controllers Controller Management includes the following functions: • Viewing Controller Information (page 138) • Making Controller Settings (page 138) • Locating the Controller (page 139) Viewing Controller Information Controller Management includes information, settings and statistics.
Page 153: Locating The Controller
Chapter 5: Management with the CLU • Highlight Cache Flush Interval and press the backspace key to erase the current value. Type a new interval value (1 to 12 seconds). • Highlight SMART and press the spacebar to toggle between Enable and Disable.
Page 154: Managing The Enclosure
VTrak M610i, M310i, M210i Product Manual Managing the Enclosure Enclosure Management includes the following functions: • Viewing Enclosure Information (page 140) • Viewing Power Supply Status (page 140) • Locating a Power Supply (page 140) • Viewing Blower Status (page 141) •...
Page 155: Viewing Blower Status
Chapter 5: Management with the CLU Highlight Enclosure Management and press Enter. Highlight Power Supplies and press Enter. Highlight Locate Power Supply and press Enter. The LED on the selected power supply blinks for one minute. Viewing Blower Status To view the status of the blowers: From the Main Menu, highlight Subsystem Management and press Enter.
Page 156: Checking The Batteries
VTrak M610i, M310i, M210i Product Manual Highlight Enclosure Settings and press Enter. Highlight the Temperature Warning threshold you want to change. Press the backspace key to erase the current value. Type a new interval value in degrees C. Press Ctrl-A to save your settings.
Page 157: Locating An Enclosure
Chapter 5: Management with the CLU Highlight the battery you want to monitor and press Enter. Highlight Recondition Battery and press Enter. Press Y to confirm. During reconditioning, Battery status can show “discharging” and “recharging”, and a value will display next to Current. During that time, the controller cache is reset to Write Thru.
Page 158: Managing Physical Drives
VTrak M610i, M310i, M210i Product Manual Managing Physical Drives Physical Drive Management includes the following functions: • Viewing a List of Physical Drives (page 144) • Making Global Physical Drive Settings (page 144) • Setting an Alias (page 145) •...
Page 159: Setting An Alias
Chapter 5: Management with the CLU Setting an Alias An alias is optional. To set an Alias for a physical drive: From the Main Menu, highlight Physical Drive Management and press Enter. Highlight the physical drive of your choice and press Enter. Type an alias into the Alias field.
Page 160: Forcing A Physical Drive Offline Or Online
VTrak M610i, M310i, M210i Product Manual After you clear a PFA error, watch for another PFA error to appear. If it does, replace the physical drive. Forcing a Physical Drive Offline or Online This function enables you to force an: •...
Page 161: Managing Disk Arrays
Chapter 5: Management with the CLU Managing Disk Arrays Disk Array Management includes the following functions: • Creating a Disk Array (page 147) • Deleting a Disk Array (page 151) • Viewing Disk Array Information (page 152) • Setting an Alias for a Disk Array (page 152) •...
Page 162: Creating A Disk Array - Automatic
VTrak M610i, M310i, M210i Product Manual Creating a Disk Array – Automatic To create a disk array using the Automatic feature: From the Main Menu, highlight Disk Array Management and press Enter. Highlight Create New Array and press Enter. Highlight Configuration Method and press the spacebar to toggle to Automatic.
Page 163: Creating A Disk Array - Express
Chapter 5: Management with the CLU Creating a Disk Array – Express To create a disk array using the Express feature: From the Main Menu, highlight Disk Array Management and press Enter. Highlight Create New Array and press Enter. Highlight Configuration Method and press the spacebar to toggle to Express. Highlight Configuration Method and press to spacebar to select each of the following characteristics for your disk array: •...
Page 164: Creating A Disk Array - Advanced
VTrak M610i, M310i, M210i Product Manual Creating a Disk Array – Advanced For more information on the choices below, see “Chapter 7: Technology Background” on page 219. To create a disk array using the Advanced feature: From the Main Menu, highlight Disk Array Management and press Enter.
Page 165: Deleting A Disk Array
Chapter 5: Management with the CLU 18. Review logical drive(s) you are about to create for your new array. Then do one of the following actions: • If you agree with the logical drive(s) as specified, highlight Complete Disk Array Creation and press Enter. A note will appear to remind you to set up LUN mapping for your new logical drive(s).
Page 166: Viewing Disk Array Information
VTrak M610i, M310i, M210i Product Manual Viewing Disk Array Information From the Main Menu, highlight Disk Array Management and press Enter. Highlight the disk array you want and press Enter. The information and settings screen appears. Highlight any of the following and press Enter to view a list of: •...
Page 167: Accepting An Incomplete Array
Chapter 5: Management with the CLU Maximum of 32 characters. Use letters, numbers, space between words and underscore. An alias is optional. Press Ctrl-A to save your settings. Accepting an Incomplete Array This condition is the result of a missing physical drive. See “Incomplete Array” on page 272 before you use this function.
Page 168: Rebuilding A Disk Array
VTrak M610i, M310i, M210i Product Manual Highlight Transport and press Enter. Press Y to confirm. Rebuilding a Disk Array Before you can rebuild, you must have a replacement physical drive of adequate capacity or your disk array. To rebuild a disk array: From the Main Menu, highlight Disk Array Management and press Enter.
Page 169: Running Pdm
Chapter 5: Management with the CLU 10. Optional. If you want to increase capacity, highlight Capacity, press the backspace key to erase the current logical drive capacity and type in the new value. The new value must be equal or larger than the current capacity. 11.
Page 170: Locating A Disk Array
VTrak M610i, M310i, M210i Product Manual Locating a Disk Array This feature helps you identify the physical drives assigned to the disk array you are working with in the CLU. To locate a disk array: From the Main Menu, highlight Disk Array Management and press Enter.
Page 171: Deleting A Logical Drive
Chapter 5: Management with the CLU Note If you did not use all of the available capacity of the disk array, you can create an additional logical drive at this point. Deleting a Logical Drive Caution When you delete a logical drive, you delete all the data it contains. Back up all important data before deleting a logical drive.
Page 172: Managing Logical Drives
VTrak M610i, M310i, M210i Product Manual Managing Logical Drives The Logical Drive Management function deals with settings and functions of existing logical drives. To create or delete a logical drive, see “Managing Disk Arrays” on page 147. Logical drive management includes: •...
Page 173: Setting An Alias For A Logical Drive
Chapter 5: Management with the CLU • Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessible but some or all of your data may remain intact. You must determine the cause of the problem and correct it. •...
Page 174: Initializing A Logical Drive
VTrak M610i, M310i, M210i Product Manual Initializing a Logical Drive This function sets all data bits in the logical drive to zero. Caution When you initialize a logical drive, you delete all the data it contains. Back up all important data before initializing a logical drive.
Page 175: Locating A Logical Drive
Chapter 5: Management with the CLU Highlight Start and press Enter. If necessary, you can pause and resume or stop and restart the Redundancy Check. You can use the logical drive while Redundancy Check is running. Locating a Logical Drive This feature helps you identify the physical drives assigned to the logical drive you are working with in the CLU.
Page 176: Managing The Network Connection
VTrak M610i, M310i, M210i Product Manual Managing the Network Connection Network Management deals with network connections and settings for the Management Port: • Making Management Port Settings (page 162) • Making iSCSI Data Port Settings (page 163) • Viewing VLAN Entries (page 164) •...
Page 177: Making Iscsi Data Port Settings
Chapter 5: Management with the CLU Making iSCSI Data Port Settings The network settings for the iSCSI data ports are located under the Network Management and are described below. For the iSCSI settings for the iSCSI data ports, see “Managing iSCSI Connections” on page 167. Making Automatic Settings From the Main Menu, highlight Network Management and press Enter.
Page 178: Viewing Vlan Entries
VTrak M610i, M310i, M210i Product Manual Viewing VLAN Entries To view the current VLAN entries: From the Main Menu, highlight Network Management and press Enter. Highlight VLAN and press Enter. The list of VLAN entries appears. The Member Interface refers to an iSCSI data port or to the link aggregate number.
Page 179: Changing A Vlan Entry
Chapter 5: Management with the CLU Changing a VLAN Entry To change a VLAN entry: From the Main Menu, highlight Network Management and press Enter. Highlight VLAN and press Enter. Highlight a VLAN entry from the list and press Enter. If you want to change the tag number, highlight VLAN Tag, press the backspace key to erase the current value, then enter a new value.
Page 180: Creating A Link Aggregation Entry
VTrak M610i, M310i, M210i Product Manual Creating a Link Aggregation Entry This feature enables you to aggregate the iSCSI data ports on your subsystem to increase bandwidth. If an iSCSI port is part of a VLAN, you must delete the VLAN entry before you can use the iSCSI port to create a link aggregation.
Page 181: Managing Iscsi Connections
Chapter 5: Management with the CLU Managing iSCSI Connections A detailed explanation of these iSCSI functions, how and when they are used, and their relationship to one another is beyond the scope of this document. For more information, contact the Internet Engineering Task Force at http://www.ietf.org/.
Page 182: Making Node Settings
VTrak M610i, M310i, M210i Product Manual Making Node Settings These settings affect both VTrak iSCSI data ports. Note that Header and Data Digest work best with initiators that have a TCP Offload Engine (TOE). To make iSCSI node settings: From the Main Menu, highlight iSCSI Management and press Enter.
Page 183: Viewing Data Port Statistics
Chapter 5: Management with the CLU Viewing Data Port Statistics To view iSCSI port statistics: From the Main Menu, highlight iSCSI Management and press Enter. Highlight iSCSI Ports and press Enter. Highlight Target Port 1 or Target Port 2 and press Enter. Highlight one of the following and press Enter: •...
Page 184: Making Isns Settings
VTrak M610i, M310i, M210i Product Manual Highlight iSCSI iSNS Options and press Enter. The current iSNS settings appear. Making iSNS Settings To make iSCSI iSNS settings: From the Main Menu, highlight iSCSI Management and press Enter. Highlight iSCSI iSNS Options and press Enter.
Page 185: Editing Chaps
Chapter 5: Management with the CLU Editing CHAPs To edit an iSCSI CHAP: From the Main Menu, highlight iSCSI Management and press Enter. Highlight iSCSI CHAPs and press Enter. Highlight the CHAP you want to edit and press Enter. Highlight Name and press the backspace key to erase the current value, then type the new value Highlight Type and press the spacebar to toggle between Peer and Local.
Page 186: Managing Background Activity
VTrak M610i, M310i, M210i Product Manual Managing Background Activity Background activity refers to any of several functions that take place in the background while normal operation of the VTrak continues. Background activities work in conjunction with disk arrays and logical drives. See “Managing Disk Arrays”...
Page 187 Chapter 5: Management with the CLU • PDM – Looks for bad blocks on the physical drives of disk arrays • Transition – Returns a revertible spare drive to spare status • Synchronization – Checks the data integrity on disk arrays •...
Page 188: Working With The Event Viewer
VTrak M610i, M310i, M210i Product Manual Working with the Event Viewer The Event Viewer displays log of subsystem events. Events are classified as: • Runtime Events – A list of and information about the 1023 most recent runtime events recorded since the subsystem was started •...
Page 189: Clearing Nvram Events
Chapter 5: Management with the CLU To display NVRAM events: From the Main Menu, highlight Event Viewer and press Enter. Highlight NVRAM Events and press Enter. The log of NVRAM Events appears. Events are added to the top of the list. Each item includes: •...
Page 190: Managing Spare Drives
VTrak M610i, M310i, M210i Product Manual Managing Spare Drives Spare Drive Management includes the following functions: • Viewing a list of Spare Drives (page 176) • Creating a Spare Drive (page 176) • Making Spare Drive Settings (page 177) •...
Page 191: Making Spare Drive Settings
Chapter 5: Management with the CLU A revertible drive can be returned to spare status after you replace the failed drive in a disk array. See “Transition” on page 239 for more information. Highlight Spare Type and press the spacebar to toggle between Dedicated and Global.
Page 192: Deleting A Spare Drive
VTrak M610i, M310i, M210i Product Manual The results appear next to Spare Check Status. Deleting a Spare Drive Caution If the spare drive you delete is the only spare, the controller will not rebuild a critical array until you provide a new spare drive.
Page 193: Working With Lun Mapping
Chapter 5: Management with the CLU Working with LUN Mapping For iSCSI, LUN Masking is the process of applying a LUN Map so that each initiator can only access the LUNs specified for it. Features include: • Viewing Initiators (page 179) •...
Page 194: Deleting Initiators
VTrak M610i, M310i, M210i Product Manual An iSCSI initiator name is the iSCSI name of the initiator device and is composed of a single text string. iSCSI WWNs are somewhat different from regular WWNs. Obtain the initiator name from the initiator utility on your host system.
Page 195: Managing Users
Chapter 5: Management with the CLU Managing Users User Management includes the following functions: • Viewing User Information (page 181) • Creating a User (page 181) • Changing a User’s Password (page 182) • Changing a User’s Display Name and Email Address (page 182) •...
Page 196: Changing A User's Password
VTrak M610i, M310i, M210i Product Manual List of User Privileges • View – Allows the user to see all status and settings but not to make any changes • Maintenance – Allows the user to perform maintenance tasks including Rebuilding, PDM, Media Patrol, and Redundancy Check •...
Page 197: Changing A User's Privilege And Status
Chapter 5: Management with the CLU Changing a User’s Privilege and Status No user can change their own privilege or status. To change another user’s privilege or status. Log in as the Administrator or a Super user. From the Main Menu, highlight Additional Info and Management and press Enter.
Page 198: Working With Software Management
VTrak M610i, M310i, M210i Product Manual Working with Software Management Software Management includes the following functions: • Making Email Settings (page 184) • Making SLP Settings (page 185) • Making Webserver Settings (page 185) • Making Telnet Settings (page 186) •...
Page 199: Making Slp Settings
Chapter 5: Management with the CLU To start, stop or restart the Email service, highlight Start, Stop or Restart and press Enter. Making SLP Settings By default, SLP service is set to Automatic and its normal status is Started. To make SLP service settings: From the Main Menu, highlight Additional Info and Management and press Enter.
Page 200: Making Telnet Settings
VTrak M610i, M310i, M210i Product Manual To start, stop or restart the Webserver service, highlight Start, Stop, or Restart and press Enter. Making Telnet Settings By default, Telnet service is set to Automatic and its normal status is Started. To...
Page 201: Managing Snmp Trap Sinks
Chapter 5: Management with the CLU • System Contact – Type the email address of your system administrator in this field • Read Community – Type a community name in this field • Write Community – private (no change possible) Press Ctrl-A to save your settings.
Page 202: Making Cim Settings
VTrak M610i, M310i, M210i Product Manual The mark is an asterisk (*) to the left of the listing. Highlight Delete Marked Entries and press Enter. Making CIM Settings By default, CIM (Common Information Model [a protocol]) service is set to Automatic and its normal status is Started.
Page 203: Managing Netsend Recipients
Chapter 5: Management with the CLU To make Netsend service settings: From the Main Menu, highlight Additional Info and Management and press Enter. Highlight Software Management and press Enter. Highlight Netsend and press Enter. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual.
Page 204 VTrak M610i, M310i, M210i Product Manual Highlight Message Event Severity Filter and press the spacebar to change severity levels. Press Ctrl-A to save your settings. Deleting a Recipient To delete a recipient: From the Main Menu, highlight Additional Info and Management and press Enter.
Page 205: Flashing Through Tftp
Chapter 5: Management with the CLU Flashing through TFTP Use this function to flash the VTrak’s firmware. See “Updating the Firmware in the CLU” on page 202 for this procedure.
Page 206: Clearing Statistics
VTrak M610i, M310i, M210i Product Manual Clearing Statistics This function clears the statistical counts for the RAID controller, iSCSI ports, physical drives, and logical drives. To clear statistics: From the Main Menu, highlight Additional Info and Management and press Enter.
Page 207: Restoring Factory Defaults
Chapter 5: Management with the CLU Restoring Factory Defaults This function restores the factory default settings to the firmware and software items you select. Caution Use this function with care. Do not restore to default settings for any item unless you are sure this action is needed. From the Main Menu, highlight Additional Info and Management and press Enter.
Page 208: Shutting Down The Subsystem
VTrak M610i, M310i, M210i Product Manual Shutting Down the Subsystem There are two methods for shutting down the subsystem. Choose one of the following procedures: • Shutting down the VTrak – Telnet Connection (page 194) • Shutting down the VTrak – Serial Connection (page 194) Shutting down the VTrak –...
Page 209 Chapter 5: Management with the CLU Turn off the power supply switches when you see the following message: Shutdown complete. It is now safe to power off the subsystem.
Page 210: Restarting The Subsystem
VTrak M610i, M310i, M210i Product Manual Restarting the Subsystem There are two methods for restarting the subsystem. Choose one of the following procedures: • Restarting the Subsystem (page 196) • Restarting VTrak – Serial Connection (page 196) Restarting VTrak – Telnet Connection This function enables you to restart the VTrak subsystem on a Telnet connection.
Page 211: Working With The Buzzer
Chapter 5: Management with the CLU Working with the Buzzer When you first power-up the VTrak, it beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the VTrak needs attention. The buzzer provides the audible alarm. See “VTrak is Beeping” on page 244.
Page 212 VTrak M610i, M310i, M210i Product Manual...
Page 213: Chapter 6: Maintenance
Chapter 6: Maintenance This chapter covers the following topics: • Updating the Firmware in WebPAM PROe (page 199) • Updating the Firmware in the CLU (page 202) • Replacing a Power Supply (page 204) • Replacing a Cooling Unit Fan or Blower (page 205) •...
Page 214: Updating Firmware From Your Pc
VTrak M610i, M310i, M210i Product Manual • From the Firmware Update tab dropdown menu, select Download from TFTP Server. Enter the hostname or IP address of your TFTP server in the field provided. Enter the port number of your TFTP server in the field provided (69 is the default).
Page 215: Restarting The Subsystem
Chapter 6: Maintenance When the download is completed, click the Next button. A popup message appears to warn you not to reboot the VTrak during the firmware update procedure. In the popup message, click the OK button. The update progress displays. Then a popup message appears to tell you to reboot the VTrak.
Page 216: Updating The Firmware In The Clu
VTrak M610i, M310i, M210i Product Manual Updating the Firmware in the CLU A firmware update consists of the following actions: • Downloading the Firmware Image File (page 202) • Updating the Firmware (page 202) • Restarting Subsystem over a Telnet Connection (page 202) •...
Page 217: Restarting Subsystem Over A Serial Connection
Chapter 6: Maintenance From the Main Menu, highlight Additional Info and Management, and press Enter. Highlight Shutdown or Restart and press Enter. Press the spacebar to display Restart then press Enter. A warning message appears. Press Y to continue. The screen will go blank. Wait for two to three minutes.
Page 218: Replacing A Power Supply
VTrak M610i, M310i, M210i Product Manual Replacing a Power Supply The power supply and its fans are replaced as one unit. There are no individually serviceable parts. No tools are required for this procedure. Remove the Old Power Supply To remove the power supply: Verify that the power supply LED is amber or red.
Page 219: Replacing A Cooling Unit Fan Or Blower
Chapter 6: Maintenance Figure 2. Replacing a M310i/M210i power supply This completes the power supply replacement procedure. Replacing a Cooling Unit Fan or Blower The fan or blower in each cooling unit is replaced as an individual part. No tools are required for this procedure.
Page 220 VTrak M610i, M310i, M210i Product Manual Figure 4. Removing a cooling unit from the M610i Figure 5. Removing a cooling unit from the M310i/M210i Loosen the thumbscrew. A retainer keeps the thumbscrew in place. Grasp the cover near the thumbscrews and lift it off. Remove the cover to access the fan or blower.
Page 221 Chapter 6: Maintenance Figure 7. Loosen the thumbscrews and remove the cover (M310i/m210I) Lift the cover Loosen the thumbscrews Lift the fan or blower off the mounting pins and detach the electrical connector. See Figures 8 and 9. Figure 8. The M610i fan and its electrical connector Electrical connector...
Page 222 VTrak M610i, M310i, M210i Product Manual Figure 9. The M310i/M210i blower and its electrical connector Electrical connector Blower Attach the electrical connector of the new fan or blower and set the fan or blower in place. Be sure you position the fan or blower onto the mounting pins. See Figures 10 and 11.
Page 223 Chapter 6: Maintenance Figure 11. Position the blower onto the mounting pins, pointed outward Be sure the fan points outward, towards the handle. Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews. Carefully slide the cooling unit into the enclosure. 10.
Page 224 VTrak M610i, M310i, M210i Product Manual Figure 12.Locking the cooling unit handle (left: M610i, right: M310i/M210i 11. Verify that the Fan LEDs are green. This completes the fan replacement procedure.
Page 225: Replacing A Cache Battery
Chapter 6: Maintenance Replacing a Cache Battery The cache battery is located inside the Cooling Unit. The battery is replaced as an individual part. Cautions • Try reconditioning the battery before you replace it. See page 98 or page 142 for more information. •...
Page 226 VTrak M610i, M310i, M210i Product Manual Figure 14.Removing the cooling unit from the M610i Figure 15.Removing the cooling unit from the M310i/M210i Loosen the thumbscrew. A retainer keeps the thumbscrew in place. Grasp the cover near the thumbscrews and lift it off. Remove the cover to access the battery.
Page 227 Chapter 6: Maintenance Figure 17.Loosen the thumbscrews and remove the cover (M310i/m210I) Lift the cover Loosen the thumbscrews Remove the two screws holding the battery assembly in place. Detach the connector on the circuit board. Do not detach any other connectors. See Figures 18 and 19. Figure 18.
Page 228 VTrak M610i, M310i, M210i Product Manual Figure 19.Removing the battery assembly screws and detaching the connector (M310i/M210i) Battery Assembly Remove this screw Detach this connector Remove this screw (2-cell battery only) Lift the battery assembly out of the cooling unit.
Page 229 Chapter 6: Maintenance Figure 20.Locking the cooling unit handle (left: M610i, right: M310i/M210i This completes the battery replacement procedure.
Page 230: Replacing A Raid Controller
VTrak M610i, M310i, M210i Product Manual Replacing a RAID Controller The RAID Controller monitors and manages the logical drives. When this controller is replaced, all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives.
Page 231 Chapter 6: Maintenance Figure 21.Removing and replacing the controller (M610i) Figure 22.Removing and replacing the controller (M310i/M210i) This completes the controller replacement procedure.
Page 232 VTrak M610i, M310i, M210i Product Manual...
Page 233: Chapter 7: Technology Background
Chapter 7: Technology Background This chapter covers the following topics: • Introduction to RAID (below) • Choosing a RAID Level (page 228) • Choosing Stripe Size (page 231) • Choosing Sector Size (page 231) • Cache Policy (page 232) • Capacity Coercion (page 233) •...
Page 234: Raid 0 - Stripe
VTrak M610i, M310i, M210i Product Manual RAID 0 – Stripe When a disk array is striped, the read and write blocks of data are interleaved between the sectors of multiple drives. Performance is increased, since the workload is balanced between drives or “members” that form the disk array.
Page 235: Raid 1 - Mirror
Chapter 7: Technology Background RAID 1 – Mirror When a disk array is mirrored, identical data is written to a pair of drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner.
Page 236: Raid 1E - Enhanced Mirror
VTrak M610i, M310i, M210i Product Manual RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two disk drives. It also offers overall increased read/write performance plus the flexibility of using an odd number of disk drives. With RAID 1E, each data stripe is mirrored onto two disk drives.
Page 237: Raid 5 - Block And Parity Stripe
Chapter 7: Technology Background RAID 5 – Block and Parity Stripe RAID 5 organizes block data and parity data across the physical drives. Generally, RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 is generally considered to be the most versatile RAID level Distributed Parity Data...
Page 238: Raid 6 - Block And Double Parity Stripe
VTrak M610i, M310i, M210i Product Manual RAID 6 – Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data. A RAID 6 disk logical drive can continue to accept I/O requests when any two physical drives fail.
Page 239: Raid 10 - Mirror + Stripe
Chapter 7: Technology Background RAID 10 – Mirror + Stripe Mirroring/striping combines both of the previous RAID 1 and RAID 0 disk array types. RAID 10 is similar though not identical to RAID 0+1. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication.
Page 240: Raid 50 - Striping Of Distributed Parity
VTrak M610i, M310i, M210i Product Manual RAID 50 – Striping of Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance and supports larger volume sizes.
Page 241 Chapter 7: Technology Background RAID 50 Array No. of Drives No. of Axles Drives per Axle 3,3,3 3,3,4 3,4,4 4,4,4 3,3,3,3 4,4,5 3,3,3,4 4,5,5 3,3,4,4 5,5,5 3,4,4,4 3,3,3,3,3 5,5,6 4,4,4,4 3,3,3,3,4...
Page 242: Choosing A Raid Level
VTrak M610i, M310i, M210i Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your VTrak disk array. The following discussion summarizes some advantages, disadvantages, and applications for each choice. RAID 0...
Page 243: Raid 1E
Chapter 7: Technology Background RAID 1E Advantages Disadvantages Implemented as a mirrored disk array Very high disk overhead - uses only whose segments are RAID 0 disk 50% of total capacity arrays High I/O rates are achieved thanks to multiple stripe segments Can use an odd number of disks Recommended Applications for RAID 1E •...
Page 244 VTrak M610i, M310i, M210i Product Manual RAID 10 Advantages Disadvantages Implemented as a mirrored disk array Very high disk overhead - uses only whose segments are RAID 0 disk 50% of total capacity arrays High I/O rates are achieved thanks to...
Page 245: Choosing Stripe Size
Chapter 7: Technology Background Choosing Stripe Size Stripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to, and read from, the physical drives. Stripe Size is specified when you create a disk array. In order to change the Stripe Size of an existing disk array, you must delete the disk array and create a new one.
Page 246: Cache Policy
VTrak M610i, M310i, M210i Product Manual Cache Policy As it is used with VTrak, the term cache refers to any of several kinds of high- speed, volatile memory that hold data moving from your computer to the physical drives or vice-versa. Cache is important because it can read and write data much faster than a physical drive.
Page 247: Capacity Coercion
Chapter 7: Technology Background If you set the write cache policy to Write Back, your data is first written to the controller cache, and later to the physical drive. This action improves performance. To preserve the data in the cache in the event of a power failure, the subsystem has a backup battery that powers the cache until service is restored.
Page 248: Initialization
VTrak M610i, M310i, M210i Product Manual capacity or larger. However, the Capacity Coercion feature permits the installation of a replacement drive that is slightly smaller (within 1 gigabyte) than the remaining working drive. For example, the remaining working drives can be 80.5 GB and the replacement drive can be 80.3, since all are rounded down to...
Page 249: Partition And Format The Logical Drive
Chapter 7: Technology Background VTrak includes a function that enables you to return a hot spare drive from a disk array back to spare status. When you create the hot spare drive, check the Revertible box to enable this feature. See “Transition” on page 239. See also “Critical &...
Page 250 VTrak M610i, M310i, M210i Product Manual Increase Redundancy From Capacity Performance Lose RAID 5 RAID 50 • RAID 10 • • RAID 1E • RAID 0 • • • RAID 1E RAID 50 • RAID 10 • RAID 5 •...
Page 251: Ranges Of Disk Array Expansion
Chapter 7: Technology Background Important • The Target disk array may require more disk drives than the Source disk array • If the Target disk array requires an EVEN number of disk drives but the Source disk array has an ODD number, ADD a disk drive as part of the migration process •...
Page 252: Media Patrol
VTrak M610i, M310i, M210i Product Manual Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks all physical drives assigned to disk arrays. Media Patrol does not check unconfigured drives.
Page 253: Transition
Chapter 7: Technology Background • The bad sector remapping table fills to the specified level Because data would be lost if written to a bad sector, when a bad sector is detected, the disk drive creates a map around it. These maps are saved in the bad sector remapping table, which has a capacity of 512 reassigned blocks and 1024 error blocks.
Page 254: Example
VTrak M610i, M310i, M210i Product Manual Example Following is an example to explain the Transition function. In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4 belong to the disk array. Physical drive 5 remains unconfigured.
Page 255 Chapter 7: Technology Background There is no spare drive at this moment. Even if physical drive 5 is of adequate capacity, it has not been designated as a spare, therefore the controller cannot use it as a spare. Automatic Transition At this juncture, you would replace the failed drive in slot 3 with a new one of the same or greater capacity.
Page 256 VTrak M610i, M310i, M210i Product Manual...
Page 257: Chapter 8: Troubleshooting
Chapter 8: Troubleshooting This chapter covers the following topics: • VTrak is Beeping (page 244) • LEDs Display Amber or Red (page 245) • CLU Reports a Problem (page 250) • WebPAM PROe Reports a Problem (page 252) • LEDs Display Amber or Red (page 245) •...
Page 258: Vtrak Is Beeping
VTrak M610i, M310i, M210i Product Manual VTrak is Beeping VTrak’s alarm has five different patterns, as shown below. Figure 1. Audible alarm sound patters .25s .25s .25s .25s .75s .25s .75s .25s 2.5s .25s .25s .25s .25s .25s .25s .75s .25s...
Page 259: Leds Display Amber Or Red
Chapter 8: Troubleshooting LEDs Display Amber or Red Front Panel When the power is switched on, the LEDs on the front of the VTrak will light up. Figure 2. VTrak front panel LED display. The M610i is shown Power FRU Status Logical Drive Status RAID Controller Activity Reserved...
Page 260: Drive Status Indicators
VTrak M610i, M310i, M210i Product Manual State LEDs Steady Flashing Dark Amber Green Green Power System Off Normal Fan, battery Fan, battery FRU* System Off Normal or PSU or PSU Problem Failed Logical Logical Logical System Off Normal Drive Drive Critical...
Page 261: Back Of Enclosure
When the FRU Status LED on VTrak’s front panel shows Amber or Red, check the LEDs on the back of VTrak. These LEDs give the status of the field replaceable units. Figure 1. VTrak M610i rear view RAID Controller iSCSI 2...
Page 262 VTrak M610i, M310i, M210i Product Manual Figure 2. VTrak M310i and M210i rear view Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2 with Battery iSCSI 2 iSCSI 1 Mgmt IOIOI RAID Controller Figure 4. Fan LED (left: M610i, right: M310i/M210i)
Page 263 Chapter 8: Troubleshooting Figure 5. The VTrak controller LEDs iSCSI 1 iSCSI 2 Mgmt IOIOI Status LED Dirty Cache LED Under normal conditions, the Controller Status LED (marked with icon) is green and the Dirty Cache LED (marked with ) icon is dark. See the table below.
Page 264: Clu Reports A Problem
VTrak M610i, M310i, M210i Product Manual CLU Reports a Problem The CLU reports information passively—you must determine which functions to check based on the sound of the VTrak’s audible alarm (see page 244) and any amber or red LEDs (see page 245).
Page 265: Checking A Reported Component
Chapter 8: Troubleshooting Checking a Reported Component In this example, let us check disk array status. Open the CLU. Highlight Disk Array Management and press Enter. Observe the status of your disk arrays. DaId Alias OpStatus CfgCapacity FreeCapacity MaxContiguousCap ------------------------------------------------------------------------------------------- 75.44GB 66.06GB 66.06GB...
Page 266: Webpam Proe Reports A Problem
VTrak M610i, M310i, M210i Product Manual WebPAM PROe Reports a Problem WebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monitoring and reporting to the User in the following ways: • Displays yellow !s red Xs in Tree View.
Page 267 Chapter 8: Troubleshooting Figure 8. The Event Log • Keeps a record in the Event Log. • Displays full information in Management View. Figure 9. A failed disk drive shown in Management View Auto Rebuild Replacement Drive Failed Disk Drive Critical / Rebuilding Status...
Page 268 VTrak M610i, M310i, M210i Product Manual Also see these troubleshooting topics: • “Event Notification Response” on page 255 • “Critical & Offline Disk Arrays” on page 269 • “Frequently Asked Questions” on page 283...
Page 269: Event Notification Response
Chapter 8: Troubleshooting Event Notification Response When you select Event Notification, WebPAM PROe sends popup and/or email messages regarding its status. The messages you see depend on your notification selection and what is currently happening in the VTrak. See “Setting- up User Event Subscriptions”...
Page 270 VTrak M610i, M310i, M210i Product Manual Reported Event Corrective Action Battery capacity is normal Normal. Battery is discharging Battery is undergoing reconditioning. Battery is charging Battery is being recharged. Battery reconditioning is Battery reconditioning is finished. complete Battery is malfunctioning Run battery reconditioning.
Page 271 Chapter 8: Troubleshooting Reported Event Corrective Action Blowers are functioning Normal. normally Blowers are NOT installed Reinstall the cooling unit(s). If the blowers does not turn, replace the blowers. See page 205. Blower status is unknown Check for airflow out of the cooling unit. If there is none, check for proper installation.
Page 272 VTrak M610i, M310i, M210i Product Manual Reported Event Corrective Action Drive Interface Controller Drive-interface controller Normal. found Drive-interface controller Restart the VTrak. See page 90. If this message is NOT found appears repeatedly, contact Technical Support. See page 285. Drive-interface Normal.
Page 273 Chapter 8: Troubleshooting Reported Event Corrective Action Host-interface controller Restart the VTrak. See page 90. has encountered an unrecoverable error Host-interface controller Result of user action. Normal. has received an abort- task/ abort task set/clear task set command. Host-interface controller Result of clearing an auto contingent alliance has received an clear condition.
Page 274 VTrak M610i, M310i, M210i Product Manual Reported Event Corrective Action Logical drive initialization Initialization has resumed again after a pause. has resumed Logical drive initialization Initialization stopped because of user intervention, has stopped schedule or the logical drive was deleted or went critical or offline.
Page 275 Chapter 8: Troubleshooting Reported Event Corrective Action Media patrol is aborted System resources are low. Reduce system load or due to an internal error. restart the VTrak. See page 90. Media patrol is queued Media patrol has been set manually or by schedule. Media patrol is stopped Media patrol stopped because the disk array was internally...
Page 276 VTrak M610i, M310i, M210i Product Manual Reported Event Corrective Action PDM is switched to PDM changed to rebuild because the logical drive rebuild. went critical PDM is stopped internally The destination drive was removed or used for a rebuild. Physical Disk Physical disk is marked Disk drive restored to normal operation.
Page 277 Chapter 8: Troubleshooting Reported Event Corrective Action Previously configured disk Disk drive may have failed or was removed from the is no longer found enclosure. Replace or reinstall the disk drive as needed. A physical disk has Disk drive experienced an unknown error. If this encountered an unknown message appears repeatedly, replace the disk drive.
Page 278 VTrak M610i, M310i, M210i Product Manual Reported Event Corrective Action PSU Fans PSU fan has turned on. Normal. PSU fan has turned off. Verify that the power supply is turned on. If the fan still does not turn, replace the power supply. See page 204.
Page 279 Chapter 8: Troubleshooting Reported Event Corrective Action Migration has detected/ Watermarks are progress markers left as the result of cleared stale NV interrupted RAID migrations. If the watermark was Watermark cleared, migration should finish. Array was incomplete due RAID migration was interrupted by a shutdown. to missing NV Watermark If array is online, try migration again.
Page 280 VTrak M610i, M310i, M210i Product Manual Reported Event Corrective Action Redundancy Check is Redundancy Check stopped because of user stopped intervention, schedule or the logical drive was deleted or went critical or offline. Redundancy Check is System resources are low. Reduce system load or aborted due to internal restart the VTrak.
Page 281 Chapter 8: Troubleshooting Reported Event Corrective Action SMART SMART error is received A disk drive reported a SMART error. If this message appears repeatedly, replace the disk drive. Stripe Level Migration Stripe Level migration is Result of settings or user action. Normal. started Stripe Level migration is Normal.
Page 282 VTrak M610i, M310i, M210i Product Manual Reported Event Corrective Action Synchronization is System resources are low. Reduce system load or aborted due to an internal restart the VTrak. See page 90. error. Synchronization is Synchronization is already running on another logical queued drive in the same array.
Page 283: Critical & Offline Disk Arrays
Chapter 8: Troubleshooting Critical & Offline Disk Arrays A fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive is removed or fails. A RAID 6 disk array—goes degraded when a disk drive is removed or fails and critical when two disk drives are removed of fail. Due to the fault tolerance of the disk array, the data is still available and online.
Page 284: Without A Hot Spare Drive
VTrak M610i, M310i, M210i Product Manual After the disk array rebuilds itself using the spare drive, you must replace the failed drive. To set up a spare drive, see “Creating a Spare Drive” on page 126 (WebPAM PROe) or page 176 (CLU).
Page 285 Chapter 8: Troubleshooting Figure 10.Drive carrier LEDs Status Activity During rebuilding, you can still read and write data to the logical drive. However, fault tolerance is lost until the Disk Array returns to OK (not-rebuilding) status. After a successful rebuild: •...
Page 286: Incomplete Array
VTrak M610i, M310i, M210i Product Manual Incomplete Array An incomplete array results from a physical drive that fails or becomes missing during: • RAID level migration under NVRAM • Physical drive transport See “Physical Drive Failed” on page 273 for more information.
Page 287: Physical Drive Problems
Chapter 8: Troubleshooting Physical Drive Problems Physical Drive Offline Check the drive for: • PFA Condition – Caused by a bad block or sector. See “Clearing Stale and PFA Conditions” on page 102. • Stale Configuration – Caused by obsolete array information on the physical drive.
Page 288 VTrak M610i, M310i, M210i Product Manual If a physical drive fails during a transport, or you do not move all of the physical drives to their new locations, WebPAM PROe will display an incomplete array. See “Incomplete Array” on page 272.
Page 289: Enclosure Problems
Chapter 8: Troubleshooting Enclosure Problems WebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention. When a yellow ! appears over a Subsystem in Tree View, click the Enclosure icon. The Enclosure screen will display (below). Figure 11.
Page 290 VTrak M610i, M310i, M210i Product Manual Overheating Overheating is a potentially serious condition because the excessively high temperatures can lead to disk drive failure and controller malfunction. Overheating usually results from: • Fan failure • Poor air circulation around the enclosure WebPAM PROe reports failed fans along with elevated temperature.
Page 291 Chapter 8: Troubleshooting Power Supplies VTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should one fail, the other will continue powering the subsystem until the faulty one can be replaced. VTrak is capable of operating on a single power supply.
Page 292: Connection Problems
VTrak M610i, M310i, M210i Product Manual Connection Problems When you install your Promise product following the instructions in the Quick Start Guide and this Product Manual, you should have little trouble getting your equipment to work the first time. But connection problems can arise that are not the User's or Installer's fault.
Page 293: Iscsi Connections
Chapter 8: Troubleshooting your network. The VTrak becomes a node on your network like any other PC, server or other component with an IP address. VTrak ships from the factory an IP address of 10.0.0.1. You must change this address to one that will work with your network. You make the initial IP address setting using the CLI or CLU.
Page 294: Browser Does Not Connect To Webpam Proe
VTrak M610i, M310i, M210i Product Manual Browser Does Not Connect to WebPAM PROe If you successfully setup and connected to WebPAM PROe, then suddenly you can no longer connect, it might be the result of the following three conditions: •...
Page 295: Unsaved Data In The Controller Cache
Chapter 8: Troubleshooting Unsaved Data in the Controller Cache An LED (marked with the icon) is provided to inform you that there is data in the cache that has not been saved to non-volatile memory. Such data is sometimes called “dirty,” not to suggest it is corrupted in some way but because it has not been saved to a disk drive.
Page 296 VTrak M610i, M310i, M210i Product Manual...
Page 297: Chapter 9: Support
VTrak M610i, M310i, and M210i do not support Parallel ATA (PATA) disk drives. Note that if you move the disk drives from the VTrak M610i, M310i, or M210i to the older subsystems, they will not recognize your disk array or logical drive.
Page 298 Contact your MIS Administrator. With other Promise VTraks, I used the Server’s IP address in WebPAM to connect with the RAID subsystem. Why are VTrak M610i, M310i, and M210i different? VTrak M610i, M310i, and M210i have the server software embedded. With the earlier models, you point your browser directly to the VTrak rather than a server.
Page 299: Contacting Technical Support
Chapter 9: Support How can I be sure everything is working OK on the VTrak? Locally: The VTrak enclosure has LEDs on the front to monitor the status of power, field replaceable units (FRUs) and logical drives. When these are green, VTrak is functioning normally.
Page 300 VTrak M610i, M310i, M210i Product Manual United States E-mail Support e-Support On-Line Fax Support (408) 228-1097 Attn: Technical Support Phone Support (408) 228-1400 option 4 If you wish to write us for Promise Technology, Inc. support: 580 Cottonwood Drive Milpitas, CA 95035, USA...
Page 301 On-Line Fax Support 0039 06 367 12400 Attn: Technical Support Phone Support 0039 06 367 12626 If you wish to write us for Promise Technology Italy support: Piazza del Popolo 18 00187 Roma, Italia Taiwan E-mail Support e-Support On-Line...
Page 302: Limited Warranty
VTrak M610i, M310i, M210i Product Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications; the product will be free from defects in material and workmanship under normal use and service.
Page 303: Returning Product For Repair
Chapter 9: Support No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...
Page 304 VTrak M610i, M310i, M210i Product Manual The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA (Return Merchandise Authorization) number. Important Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label.
Page 305: Appendix A: Useful Information
Appendix A: Useful Information The appendix covers the following topics: • Serial Connector Pinout (page 291) • SNMP MIB Files (page 292) Serial Connector Pinout Below is the pinout diagram for the DB-9 serial connector on all VTrak models. The diagrams represent the connector as you see it looking at the back of the VTrak controller.
Page 306: Snmp Mib Files
VTrak M610i, M310i, M210i Product Manual SNMP MIB Files Promise supplies four MIB files to integrate the VTrak subsystem into your SNMP system. These files are in the SNMP folder on the VTrak Product CD. The MIB files include: •...
Page 307: Index
Index Numerics battery failure 93, 139, 233 10 GB Truncate 98, 142 recondition 2 TB Limitation replace 255, 256 reported events Battery Reconditioning about this manual BBU, reported events 94, 139 adaptive writeback cache blower, reported events defined browser alarm does not connect 99, 197 cancel...
Page 308 VTrak M610i, M310i, M210i Product Manual create, cont. 126, 176 log in spare drive 60, 181 log out user main menu critical 110, 152 online help disk array 119, 158 problem reporting logical drive serial connection Telnet connection Command Line Interface (CLI)
Page 309 Index disk array, cont. event manual rebuild iSCSI Media Patrol notification response 113, 154 58, 82, 189 migrate severity offline subscriptions 110, 152 operational status event log 116, 155 49, 50, 174, 175 clear 174, 250 physical drive selection NVRAM 108, 150 problem reporting 114, 154, 270...
Page 310 VTrak M610i, M310i, M210i Product Manual forced unlock intranet access to WebPAM PROe FRU LED FRU status LED IP address 97, 140 FRU VPD DHCP or static 121, 160 full initialization DHCP server changed 76, 184 email (SMTP) server 63, 163...
Page 311 Index iSNS locate, cont. 71, 170 100, 146 making settings physical drive 70, 169 96, 140 view iinformation power supply spare drive lock 55, 137 releasing 63, 164 jumbo frames, enable 55, 137 renewing 55, 136 setting 54, 136 subsystem language selection, WebPAM 54, 136 view status...
Page 312 VTrak M610i, M310i, M210i Product Manual logical drive, cont. null-modem cable 119, 159 174, 250 transport ready NVRAM event log 129, 158 view list of all Logical Drive Summary logout other users offline 119, 159 logical drive logical drive 103, 146...
Page 313 Index physical drive, cont. privileges failure recovery CLU user 103, 146 force offline or online WebPAM PROe user from older subsystem problem reporting 101, 145 information 100, 146 252, 269 locate WebPAM PROe operational status 101, 144 read cache reported events 121, 160 quick initialization 34, 108, 150...
Page 314 VTrak M610i, M310i, M210i Product Manual read cache, cont. reported events, cont. policy defined online capacity expansion 123, 158 read check table reassigned block thrreshold physical drive power supply rebuild power supply fan 114, 154, 270 disk array RAID level migration...
Page 315 Index serial connection SNMP setting up MIB files 81, 187 serial connector pinout service 70, 169 79, 186 session information settings 55, 136 80, 187 setting lock trap sinks settings Software Services 51, 172 128, 177 background activities Spare Check 99, 197 buzzer reported events...
Page 316 VTrak M610i, M310i, M210i Product Manual 47, 136 alias automatic 25, 27, 48, 137 date and time defined fully booted manual 51, 173 information settings iSCSI data port settings spare drive transition, reported events 54, 55, 136 117, 153 lock...
Page 317 Index physical drives Web Server 78, 186 scheduled activities service 77, 185 spare drives settings 57, 181 31, 40 users WebPAM PROe virtual LANs access over an intranet 64, 165 changing access over the Internet 63, 164 29, 38 creating browser 65, 165 deleting...
Page 318 VTrak M610i, M310i, M210i Product Manual...

This manual is also suitable for:

Vtrak m310i Vtrak m210i

Promise Technology VTrak M610i Product Manual

Chapter 1: Introduction to Vtrak

Chapter 2: Vtrak Installation

Chapter 3: Vtrak Setup

Chapter 4: Management with Webpam Proe

Chapter 5: Management with the CLU

Quick Links

Need help?

Questions and answers

Related Manuals for Promise Technology VTrak M610i

Summary of Contents for Promise Technology VTrak M610i