Page 1 15100 ANUAL Version 1.4 VTrak 15100 PROM I SE...
Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...
Page 3: Table Of Contents
Unpack the VTrak ........7 Mount VTrak 15100 in a Rack ......8 Install Disk Drives .
Page 4 VTrak 15100 User Manual Chapter 3: Setup .........35 VTrak Setup with WebPAM .
Page 5 Contents Manage User Rights ....... . .72 Change Password ........73 Setup Email Alert Notification .
Page 6 VTrak 15100 User Manual Modify date and time ......108 Enclosure management ......109 Fan Speed .
Page 7 Contents Chapter 6: Maintenance ........129 Firmware Update ........130 Replace Power Supply .
Page 8 VTrak 15100 User Manual Event Notification ........160 Critical &...
Page 9: Chapter 1: Introduction
Thank you for purchasing Promise Technology’s VTrak external disk array subsystem. About This Manual This User Manual describes how to setup, use and maintain the VTrak 15100 external disk array subsystem. It also describes how to use the built-in command- line utility (CLU) and WebPAM PRO management software.
Page 10: Overview
Processor (SEP) Power Supply Cooling Unit Cooling Unit Power Supply with Battery Figure 2. VTrak 15100 rear view. The VTrak 15100 is an external disk array subsystem with a capacity of fifteen individual Serial ATA or (parallel) ATA disk drives.
Page 11: Architectural Description
VTrak subsystem. Architectural Description The VTrak 15100 is a Direct Attached Storage (DAS) subsystem consisting of 15 disk drive bays, a 3U enclosure with mid-plane, RAID controller, power and cooling units, and enclosure processor all in one cable-less chassis design.
Page 12 VTrak 15100 User Manual 200 MB/sec sustained bandwidth High data thoughput. (over two SCSI channels) Hardware-assisted XOR engine High-speed parity calculation for parity type logical drives. Supports out-of-band management Allows you to manage the RAID subsystem through RS232 and 10/100 BaseT...
Page 13: Specifications
Chapter 1: Introduction Cluster support Supports two-node server clusters for performance and availability Complete cable-less design All components easily plug directly into boards. No cables to complicate setup or maintenance. Cache battery backup 72-hour backup for controller cache to retain data in case of power failure.
Page 14: Fcc Statement
VTrak 15100 User Manual Supported Operating Systems: • Windows 2000 • FreeBSD • Windows XP • Solaris • Windows Server 2003 • NetWare • RedHat Linux • Mac OS X • SuSE Linux Current: 8 A @ 100 VAC; 4 A @ 200 VAC (max. rating with two power cords) Power Consumption: 440 watts Power Supply: Dual 500W, 100–240 VAC auto-ranging, 50–60 Hz, dual hot swap...
Page 15: Chapter 2: Installation
Chapter 2: Installation • Unpack the VTrak storage subsystem (below). • Mount VTrak 15100 in a rack (page 8). • Install disk drives (page 9). • Verify the SCSI HBA Card (page 15). • Connect the SCSI Cables (page 16).
Page 16: Mount Vtrak 15100 In A Rack
VTrak 15100 Mounting Rail Direct attach to post (included) Figure 1. Rackmounted VTrak 15100. The VTrak 15100 installs directly to the rack with or without using the supplied mounting rails. Rack front post VTrak subsystem VTrak attaching screw Rack rear post...
Page 17: Install Disk Drives
Before using the VTrak you must first populate it with Serial ATA (SATA) disk drives. You can also use Parallel ATA (PATA) disk drives with the optional SATA- to-PATA adapters available from Promise Technology. The VTrak 15100 can support up to fifteen disk drives and provide the RAID configurations listed below.
Page 18 You can use disk drives of different manufacturers and sizes. In logical drives with different drive sizes, the drives are forced to equal the capacity of the smallest physical drive. Drive Carrier Latch Handle VTrak Chassis Figure 3. VTrak 15100 Disk Drive access.
Page 19 Chapter 2: Installation To remove a Drive Carrier from the VTrak, pull the Drive Carrier Latch Handle and remove an unused Drive Carrier (see Figure 2). PATA-to-SATA PATA Drive Adapter Mounting Holes SATA Drive Mounting Holes Figure 4. Drive Carrier mounting holes. Note that the Drive Carrier has several mounting holes (above).
Page 20: Serial Ata Disk Drives
VTrak 15100 User Manual Serial ATA Disk Drives Serial ATA Disk Drive Figure 5. SATA Disk Drives mount at the front of the carrier. Carefully lay the drive into the drive carrier at the front, so that the screw holes on the bottom line up.
Page 21: Parallel Ata Disk Drives
Chapter 2: Installation Parallel ATA Disk Drives In order to use Parallel ATA disk drives in VTrak, you must first install a SATA-to- PATA adapter available from Promise Technology. Parallel ATA Disk Drive SATA-to-PATA Adapter Figure 6. PATA Disk Drives require a SATA-to-PATA adapter.
Page 22: Drive Numbering
VTrak 15100 User Manual Caution If you plan to operate your VTrak with fewer than 15 disk drives, install all 15 Drive Carriers into the enclosure, to ensure proper airflow for cooling. Important Be sure each drive is securely fastened to its carrier. Proper installation ensures adequate grounding and minimizes vibration.
Page 23: Verify The Scsi Hba Card
Supports LUNs * Requires use of a 68-pin HD to 68-pin VHDCI SCSI cable (available from Promise Technology). Refer to your system and/or SCSI HBA manual for these specifications. VTrak has a peak sustained thoughput of 100 MB/s per channel. Using an 80...
Page 24: Connect The Scsi Cables
Low Voltage Differential (LVD) SCSI cable used on many SCSI devices. SCSI Channel 1 SCSI Channel 2 Figure 8. VTrak 15100 SCSI connections. When you attach the SCSI cables, you can use either the upper or lower connector for each channel. The connectors are non-directional, there is no SCSI in / SCSI out.
Page 25: Scsi Terminator
Proper termination and SCSI-3 compliant cables are required for the system to operate correctly. Two external SCSI terminators and a SCSI-3 compliant cables are included with the VTrak 15100. SCSI Terminator When the VTrak is the last SCSI device in the chain you must install the Promise- supplied (or equivalent) external SCSI terminator on both SCSI Connectors (see below).
Page 26: One Vtrak, One Pc, One Scsi Card
VTrak 15100 User Manual One VTrak, one PC, one SCSI card This is the simplest arrangement. SCSI Terminator VTrak SCSI Card SCSI Cable Host/RAID PC Attach the SCSI cable to either of VTrak’s SCSI channels. One VTrak, one PC, two SCSI cards This arrangement offers expanded SCSI addressing, increased I/O performance and a grater degree of failover protection.
Page 27: One Vtrak, Two Pcs, One Scsi Card In Each
Chapter 2: Installation One VTrak, two PCs, one SCSI card in each This arrangement allows you to manage the same VTrak from two different Host/ RAID PCs. SCSI Terminators VTrak SCSI Cable SCSI SCSI Card Card Host/RAID PC 1 Host/RAID PC 2...
Page 28: Two Vtraks, One Pc, One Scsi Card (Daisy Chain)
VTrak 15100 User Manual Two VTraks, one PC, one SCSI card (daisy chain) A Host/RAID PC with one SCSI card can manage up to eight VTraks in a chain. SCSI Cable VTrak 1 VTrak 2 SCSI Terminator SCSI Card Host/RAID PC Do the following when daisy-chaining VTraks: Use a 68-pin VHDCI cable to attach each VTrak array to the SCSI chain.
Page 29: Two Vtraks, One Pc With Two Scsi Cards
Chapter 2: Installation Two VTraks, one PC with two SCSI cards A Host/RAID PC manages two VTraks through separate SCSI connections. An an alternative to daisy chaining, it can provide increased I/O performance.. SCSI Terminators VTrak 1 SCSI Cards VTrak 2 SCSI Cable Host/RAID PC...
Page 30: Set Up Network And Serial Connections
RJ-45 Network Connector DB-9 Serial Connector Figure 4. VTrak 15100 Network and Serial connections. The network connection enables you to monitor the VTrak over your network using the WebPAM Software. Caution Do not attempt to connect an Ethernet cable, regular or cross- over, between the VTrak and your PC.
Page 31: Connect The Power
Turn both power supplies on. When the power is switched on, the LEDs on the front of the VTrak will light up. Logical Drive SCSI-1 SCSI-2 Controller Power Status Status Activity Activity Activity Figure 12.VTrak 15100 Displays.
Page 32 Power/ Disk Status Activity Figure 13.VTrak 15100 Disk Carrier LEDs. After a few moments the Power/Activity and Disk Status LEDs should display Green. If there is no disk drive in the carrier, the Disk Status LED will display Green while...
Page 33: Set Ip Address With The Clu
Chapter 2: Installation Set IP Address with the CLU The CLU manages your VTrak via your PC’s terminal emulation program, such as Microsoft HyperTerminal. You will also use the CLU to verify and assign an IP address to the VTrak for WebPAM PRO. Unlike WebPAM PRO, the CLU can only manage one VTrak at a time.
Page 34: Install Webpam Pro Management Software
VTrak 15100 User Manual Install WebPAM PRO Management Software Web-Based Promise Array Management—Professional (WebPAM PRO) software provides a graphic user interface used to monitor and manage VTrak and its logical drives. WebPAM PRO works over your network, therefore it can monitor and control multiple VTraks or other Promise RAID products.
Page 35: Internet Browser
Chapter 2: Installation Internet Laptop PC Desktop PC with Internet with Internet browser browser Router & Firewall Network File Networked PC Server with Utility with Internet Server browser ……… ……… ……… ……… ……… ……… ……… ……… ……… ……… ……… ……… ………...
Page 36: Operating System Support
VTrak 15100 User Manual Operating System Support Promise Technology recommends Windows NT 4.0, 2000, XP Professional and Server 2003, RedHat Linux 8.0 or later, or SuSE Linux 9.0 or later to take full advantage of all the features of WebPAM PRO.
Page 37: Install Webpam Pro
Chapter 2: Installation Install WebPAM PRO Follow these steps to install WebPAM PRO on your PC or Server: Boot the PC/server and launch Windows. If the computer is already running, exit all programs. Insert the software CD into your CD-ROM drive. Double-click on the Install CD's icon to open it.
Page 38 Security options are invisible to authorized users. Promise Technology provides a default certificate for the server as well as for internal data communication. However, in some cases it is always better to install and verify your own certificate for the webserver. And, and if possible, verify certificate by certificate authority like Verisign or Thwate.
Page 39 Chapter 2: Installation When the Utility Server Information screen appears (below), enter the requested network addresses. You must enter correct information for Email Server and Email Sender or the installation will not proceed. Email Server – Type in the name of your company's email server. Email Sender –...
Page 40 VTrak 15100 User Manual The default folder is C:\WebPAM. If you want a different folder, type its location and click the Choose... button. If you change your mind and want the default location, click on the Restore Default Folder button.
Page 41: Uninstall Webpam Pro
Chapter 2: Installation 11. When the Install Complete screen appears (above), the installation process is finished. Click the Finish button to go to the Promise Registration website. Important Registration of your VTrak and WebPAM PRO provides useful information that helps Promise Technologies to offer better products and support.
Page 42 VTrak 15100 User Manual...
Page 43: Chapter 3: Setup
Chapter 3: Setup • VTrak Setup with WebPAM PRO (below) • VTrak Setup with the CLU (page 47) After installation, the next step is to configure VTrak. You can do this with WebPAM PRO or the Command Line Utility (CLU), whichever you prefer. This Chapter only deals with basic functions needed to setup a new VTrak.
Page 44: Secure Connection
VTrak 15100 User Manual Secure Connection • WebPAM PRO uses a secure HTTP connection ...https:// • Enter the VTrak’s IP address ....192.168.1.118 •...
Page 45 Chapter 3: Setup Note Make a Bookmark (Netscape Navigator) or set a Favorite (Internet Explorer) of the Login Screen so you can access it easily next time. After sign-in, the WebPAM PRO opening screen appears. The first time you log in to WebPAM PRO, there will be no Hosts (RAID PCs) or Users in the system.
Page 46: Create A New Host (Raid Pc)
VTrak 15100 User Manual Create a New Host (RAID PC) Click on Administrator Tools to display the menu (above, left). Click on the Host Management button (above, left). The Host Management List appears (above, right). Click the Add Host button (above). The Host Information screen appears (below).
Page 47: Access A Host
Chapter 3: Setup Access a Host The WebPAM PRO CIMOM Agent resides on the VTrak and sends the monitoring data to the Utility Server and on to the Browser. In Tree View, a newly created Host looks like this: Each host is identified by an icon and its IP Address.
Page 48: Create A Logical Drive
VTrak 15100 User Manual Create a Logical Drive Click on the Logical Drive View icon. In the Management window, all logical drives belonging to this controller appear (above). Since this VTrak is newly activated, there are no logical drives yet.
Page 49 Chapter 3: Setup If you want to initialize the disk drives in your logical drive, check the Initialize Logical Drive box. Then select the type of Initialization from the drop-down menu: Quick – Erases the Reserve Sector, which contains the logical drive data on each disk drive.
Page 50: Assign A Scsi Target Id
VTrak 15100 User Manual Assign a SCSI Target ID VTrak has two SCSI channels. Each channel can have up to 16 Target ID (TID) numbers. The default TID is 0 (zero). This assignment may conflict with your SCSI Host Bus Adapter card. To add, change or delete Target ID numbers: Click on the Controller icon.
Page 51: Assign A Raid Console Lun
Chapter 3: Setup Assign a RAID Console LUN The Promise RAID Console is how VTrak’s RAID controller communicates with the Host/RAID PC. Each SCSI channel has one Logical Unit Number (LUN) for the RAID Console. The default RAID Console LUN for both SCSI channels is 7. To change the LUN: Click on the Controller icon.
Page 52 VTrak 15100 User Manual In the Console LUN Settings window, select the SCSI Target ID whose LUN you want to change. Then select the LUN you want to assign to that Target ID. Click Submit when you are done. This completes the change procedure for the Console LUN.
Page 53: Assign An Ip Address
Chapter 3: Setup Assign an IP Address For VTrak to communicate over your network, you must set a static IP address for the VTrak, which has its own IP address separate from the Host/RAID PC. To set or change VTrak’s IP address, do the following: Click on the Controller icon.
Page 54: Log-Out Of Webpam Pro
VTrak 15100 User Manual Log-out of WebPAM PRO There are two ways to log out of WebPAM PRO: • Close your browser window • Click Logout on the WebPAM PRO banner (below) After logging out, you must enter your username and password to log in again.
Page 55: Vtrak Setup With The Clu
Chapter 3: Setup VTrak Setup with the CLU Notes • If you worked though the Setup procedure above using WebPAM PRO, your VTrak setup is complete. There is no need to repeat the Setup with the CLU. • See Chapter 5 for a full explanation of the CLU functions. Set up with the CLU consists of the following steps: CLU Connection (below) Create a Logical Drive...
Page 56: Create A Logical Drive
VTrak 15100 User Manual Create a Logical Drive The following procedures provide the basic steps needed to create a logical drive and get your VTrak running quickly. You may create your logical drive automatically or manually. You might prefer to let VTrak to create the logical drive automatically if you are new to RAID technology or you are satisfied with VTrak’s default settings.
Page 57: Create A Logical Drive Manually
Chapter 3: Setup Create a Logical Drive Manually To help you design the optimal logical drive for your needs, refer to Chapter 7 for information to help you make the right choices for your logical drive. Caution Logical drive creation can involve full or quick initialization of the logical drive.
Page 58: Assign A Scsi Target Id
VTrak 15100 User Manual Assign a SCSI Target ID VTrak has two SCSI channels. Each channel can have up to 16 Target ID (TID) numbers. The default TID is 0 (zero). This assignment might conflict with your SCSI Host Bus Adapter card. To add, change or delete Target ID numbers: Press 1 to select Controller management.
Page 59: Assign A Raid Console Lun
Chapter 3: Setup Assign a RAID Console LUN The Promise RAID Console is how VTrak’s RAID controller communicates with the Host/RAID PC. Each SCSI channel has a Logical Unit Number (LUN) for the RAID Console. The default RAID Console LUN for both SCSI channels is 7. To change the LUN: Press 1 to select Controller management.
Page 60 VTrak 15100 User Manual...
Page 61: Chapter 4: Management With Webpam Pro
Activity Activity Activity Figure 1. VTrak 15100 Front Panel LEDs. When boot-up is finished, the LEDs will display green. When the VTrak is functioning normally, the Controller Activity LED blinks green once per second while the other LEDs remain on continuously. The SCSI LEDs display green if...
Page 62: Drive Status Indicators
See Chapter 8 for a discussion of critical and offline logical drives. Drive Status Indicators There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive. Power/ Disk Status Activity Figure 2. VTrak 15100 Disk Carrier LEDs.
Page 63: Audible Alarm
Chapter 4: Management with WebPAM PRO The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the Power/Activity and Disk Status LEDs should display green. State LEDs Flashing Dark Green Amber Green Power/...
Page 64: Log-In/Log-Out
VTrak 15100 User Manual Log-in/Log-out Log-in to WebPAM PRO Launch your Browser. In the Browser address field, type in VTrak’s IP address, as explained below. If you did not choose the External Security option during WebPAM PRO installation, use the Regular connection.
Page 65 Chapter 4: Management with WebPAM PRO Note that the IP address shown above is only an example. The IP address you type into your browser will be different. When the opening screen appears, type your username in the Login ID field and your password in the Password field.
Page 66: Log-Out Of Webpam Pro
VTrak 15100 User Manual After sign-in, the WebPAM PRO opening screen appears. Figure 3. WebPAM PRO Opening Screen. If you setup your VTrak using WebPAM PRO (see Chapter 3) you will have one Host, the Administrator as the only User and one logical drive.
Page 67: Host Management
Chapter 4: Management with WebPAM PRO Host Management • Create a Host (below) • Host Management Window(page 62) • Host User Rights (page 60) • View Event Log (page 62) • Access a Host (page 61) • Delete a Host (page 63) Create a Host (RAID PC) Click on Administrator Tools to display the menu (above, left).
Page 68: Host User Rights
VTrak 15100 User Manual When you are done, click the Submit button. The new Host is added to Host Management and also appears in the Tree View. Host User Rights Click the Host Management icon under Administration Tools. This window displays a list of Hosts (RAID PCs) configured to this WebPAM installation.
Page 69: Access A Host
Chapter 4: Management with WebPAM PRO Check the permissions this User will have. Right Meaning Creation Permission to create, convert and expand a logical drive; and make Controller settings Deletion Permission to delete a logical drive Maintenance Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events affecting the logical drive...
Page 70: Host (Raid Pc) Management Window
VTrak 15100 User Manual Host (RAID PC) Management Window To access the Management Window for an individual Host (RAID PC), click on the Host icon in Tree View. The result is a different window than clicking the Host Management icon described above.
Page 71: Delete A Host (Raid Pc)
Chapter 4: Management with WebPAM PRO In the Management Window, click on the View LogFile button (above, right). The LogFile window appears (below). In the LogFile window, you can view all events pertaining to an individual Host (RAID PC). Click the Previous Events and Next Events buttons to see the entire contents.
Page 72: User Management
VTrak 15100 User Manual User Management • Create a User (below) • Change Password (page 73) • Delete a User (page 71) • Setup User Alert Notification (page 74) • Manage User Rights (page 72) Create a User Click the User Management icon (above, left). The User List appears (above,...
Page 73 Chapter 4: Management with WebPAM PRO Click the Create User button (above). The Create User panel appears (below). Type in the first User's name, password and password confirmation. The User’s name and password are case sensitive. Do not put spaces in the User’s name or password.
Page 74 VTrak 15100 User Manual Click the Submit button when you are done. Notes • The User can change his/her User Name, Password, email address at any time. • A User cannot change his/her own Rights. • The Administrator can change a User’s Rights, as well as create and delete Users.
Page 75 Chapter 4: Management with WebPAM PRO The table below lists all events and their meanings. Critical events are marked with an asterisk (*) Item Meaning Critical Events* Events of major importance. All Events All monitored events are reported. Controller Event All events related to the Controller are reported.
Page 76 VTrak 15100 User Manual Disk Down* A disk drive has been set down due to some kind of error. Disk Plugged In A disk drive has been plugged into the logical drive. Disk Access Retry The Controller repeats an attempt to access a disk drive.
Page 77 Chapter 4: Management with WebPAM PRO Logical Drive A logical drive began synchronizing. Synchronization Start Logical Drive A logical drive finished synchronizing. Synchronization Completed Logical Drive A logical drive stopped synchronizing before Synchronization Stopped completion. Logical Drive A comparison error was detected during Synchronization synchronization.
Page 78 VTrak 15100 User Manual Enclosure Unknown Unspecified problem with the Enclosure. Error* Enclosure Over Enclosure is running too hot. Temperature* Enclosure Fan Stop* One of the fans has stopped working. Enclosure 3.3 Volt out of 3.3 Volt power is out of specification.
Page 79: Delete A User
Chapter 4: Management with WebPAM PRO The new User appears under User Management (above). Note The User can change his/her email address and Notification selections at any time. Delete a User To delete a User: Click the User Management icon under Administrator Tools. A list of Users appears (below).
Page 80: Manage User Rights
VTrak 15100 User Manual Manage User Rights You setup User Rights for each Host (RAID PC) and each User individually. The Host must exist before you can set-up User Rights for it. Click the User Management icon under Administrator Tools. A list of Users appears (below).
Page 81: Change Password
Chapter 4: Management with WebPAM PRO Maintenance Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events affecting the logical drive You can also set these permissions from the Host User Rights screen. When you are done, click the Submit button. The User list appears again. Your changes take effect immediately.
Page 82: Setup Email Alert Notification
VTrak 15100 User Manual Setup Email Alert Notification WebPAM can alert you to the problems and processes happening to your RAID through email messages. You setup Email Notification for each Host (RAID PC) and each User individually. A Host must exist before you can set-up Email Notification for it.
Page 83 Chapter 4: Management with WebPAM PRO When you are done, click the Submit button. The User list appears again. Your changes take effect immediately. To restore the previous settings before you submit them, click the Reset button.
Page 84: Controller Management
VTrak 15100 User Manual Controller Management • Set / Release Lock (page 77) • Change SCSI Target ID (page 79) • Change IP Address (page 78) • Change Alarm Setting (page 80) • Change Console LUN (page 79) A Controller is the device that makes your Promise RAID system work.
Page 85: Set / Release Lock
Chapter 4: Management with WebPAM PRO Figure 7. Controller Information Screen. The controller screen (above) shows information about the firmware version, network IP addresses, SCSI Target IDs and LUNs, Memory, Channels and the status of Logical Drives, Disk Drives and the Enclosure. Set / Release Lock The Locking Mechanism isolates the controller during maintenance operations and other periods when you want to avoid interruption from other users trying to...
Page 86: Change Ip Address
VTrak 15100 User Manual The User who sets the lock is the only one who can release it. Be sure to release the lock when finish your maintenance procedure, so other Users are not locked out. Users who attempt to access a locked controller see the username of the individual who locked it (above).
Page 87: Change Console Lun
Chapter 4: Management with WebPAM PRO Change Console LUN The RAID Console LUN is the Controller’s SCSI address. LUN stands for Logical Unit Number. Essentially it is a subdivision of a SCSI Target ID. The default setting for the RAID Console is TID 0, LUN 7. This setting is adequate for most WebPAM and RAID subsystem configurations.
Page 88: Change Alarm Setting
VTrak 15100 User Manual you might have to change the TID setting. You must have Creation Rights to access this function. Click on the Controller Settings menu and select Change Target IDs. The Change Target IDs screen displays. Select the SCSI Target IDs you want to use on SCSI Channel 1.
Page 89 Chapter 4: Management with WebPAM PRO The default alarm setting is ON. You must have Creation or Maintenance Rights to access this function. Click on the Controller Settings menu and select Disable Audible Alarm. A confirmation message displays. In the confirmation message, click OK to disable to audible alarm. Repeat the same procedure to enable the audible alarm.
Page 90: Disk Drive Management
VTrak 15100 User Manual Disk Drive Management • Disk View (below) • Disk Information (page 83) Disk View The Disk View shows all of the disk drives working under this Controller. To access Disk View, click on the icon. The Disk View screen will display.
Page 91: Disk Information
Chapter 4: Management with WebPAM PRO S.M.A.R.T. Status – Refers to Self-Monitoring Analysis and Reporting Technology, a form of predictive failure analysis that examines disk drive behavior for indications of a coming failure. • Healthy means there are no indications of trouble. •...
Page 92 VTrak 15100 User Manual Note: If you assign a disk drive as a hot spare, its Assignment will still show Free, since it does not yet belong to a logical drive. Channel ID – Is the Controller channel to which each disk drive is attached. If you have a drive on a channel but it does not appear in WebPAM, there is an unlocked drive carrier (UltraTrak) or a bad connection.
Page 93: Logical Drive Management
Chapter 4: Management with WebPAM PRO Logical Drive Management • Create a Logical Drive (below) • Migrate a Logical Drive (page 93) • Logical Drive LUN Setting (page 86) • Synchronize a Logical Drive (page 95) • Logical Drive Functions (page 88) •...
Page 94: Logical Drive Lun Setting
VTrak 15100 User Manual In the Block Size drop-down menu, select the Block Size you want for your logical drive. In the Initialize Logical Drive box, check the box to enable, uncheck to disable. Then select the type of Initialization from the dropdown menu: Quick –...
Page 95 Chapter 4: Management with WebPAM PRO Click on the Logical Drive View icon. The Logical Drive View Window appears From the logical drive screen, click on the Change logical drive Settings menu. Select Change LUN Settings. The Change LUN Settings window displays. On the Change LUN Settings window, click the drop-down menu under Select SCSI TID and select a Target ID number for Channel 1.
Page 96: Logical Drive Functions
VTrak 15100 User Manual When you are finished, click the Submit button. Note Rather than creating multiple Target IDs, use one Target ID and assign a LUN to each logical drive. Logical Drive Functions Logical drive functions include auto rebuild and hot spare settings, S.M.A.R.T.
Page 97 Chapter 4: Management with WebPAM PRO Click the Submit button when you are done. Feature Explanation Choice Enable Auto Rebuild Allows your logical drives to rebuild Enable or disable themselves automatically. Enable Dedicated Activates the dedicated hot spare Enable or disable ‘Hot Spare drive feature for this logical drive.
Page 98: Logical Drive Critical Status
VTrak 15100 User Manual Logical Drive Critical Status When WebPAM detects a fault in the Logical Drive, Enclosure or any other component, it signals with a warning icon over the affected components in Tree View (below). The Promise RAID Controller will also detect the fault and sound an audible alarm: two short beeps, repeated.
Page 99 Chapter 4: Management with WebPAM PRO When a disk drive fails, it disappears from the WebPAM interface. You can identify the failed drive under Disk View, noting that there is no drive showing for Channel 3. The failed drive displays a red Status LED. The Promise RAID controller will automatically attempt to activate a hot spare drive and rebuild it to become part of the logical drive (above).
Page 100: Rebuild A Logical Drive
VTrak 15100 User Manual Rebuild a Logical Drive When a disk drive fails and you manually replace it with a new one, you must rebuild the new drive to restore data redundancy. Normally, the rebuild process begins automatically. You can also perform a rebuild manually.
Page 101: Migrate A Logical Drive
Chapter 4: Management with WebPAM PRO Click the Submit button when you are done. The Logical Drive Management function screen returns and the logical drive begins rebuilding. The alarm sounds a series of single, short beeps during the Rebuild process. Watch the Event Frame for progress (above).
Page 102 VTrak 15100 User Manual Select Migrate logical drive. The logical drive Migration window displays. If you want to change RAID level, select the new RAID level from the dropdown menu. The RAID levels shown are those possible to achieve from the existing logical drive and available disk drives.
Page 103: Synchronize A Logical Drive
Chapter 4: Management with WebPAM PRO Synchronize a Logical Drive Synchronization is a routine maintenance procedure for fault-tolerant logical drives (those with redundancy) that ensures all the data matches exactly. During Synchronization, you will have access to the logical drive, but it will respond more slowly to read/write tasks because of the additional operation.
Page 104: Synchronization Schedule
VTrak 15100 User Manual Synchronization Schedule The Synchronization Scheduler function allows you to schedule the automatic synchronizing of your logical drive(s) at the most convenient time. Since synchronization tends to slow logical drive performance, the most efficient approach is to schedule it when the logical drive is doing the least work, such as a weekend or early morning.
Page 105 Chapter 4: Management with WebPAM PRO • By Month, type the a hours as above, then select a day of the month (through the 28th) from the drop-down menu. For By Week and By Month, select the day of the week or the day of the month (through the 28th) from the drop-down menu.
Page 106: Delete A Logical Drive
VTrak 15100 User Manual Delete a Logical Drive During the WebPAM setup procedure, you used the CLU to create a temporary logical drive in order for WebPAM to connect with VTrak. If you wish to delete it and make the disk drive(s) available for other uses, follow these steps.
Page 107: Enclosure Management
Chapter 4: Management with WebPAM PRO Enclosure Management • Enclosure View (below) • Enclosure Information (page 100) Enclosure View The Enclosure View lists all enclosures running under the selected controller. There can be multiple enclosures but often there is only one. To access it, click on the Enclosure View icon.
Page 108: Enclosure Information
VTrak 15100 User Manual Enclosure Information The Enclosure screen provides server-level monitoring capabilities of VTrak. To access Enclosure Information, click on the Enclosure icon. The information screen will display. Enclosure provides monitoring of fan ffunction, temperature tsub-system voltage and battery condition inside the VTrak. Normal and actual values are cited.
Page 109: Chapter 5: Management With The Clu
Activity Activity Activity Figure 1. VTrak 15100 Front Panel LEDs. When boot-up is finished, the LEDs will display green. When the VTrak is functioning normally, the Controller Activity LED blinks green once per second while the other LEDs remain on continuously. The SCSI LEDs display green if...
Page 110: Drive Status Indicators
See Chapter 8 for a discussion of critical and offline logical drives. Drive Status Indicators There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive. Power/ Disk Status Activity Figure 2. VTrak 15100 Disk Carrier LEDs.
Page 111: Audible Alarm
Chapter 5: Management with the CLU The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the Power/Activity and Disk Status LEDs should display green. State LEDs Flashing Dark Green Amber Green Power/...
Page 112: Log-In/Log-Out
VTrak 15100 User Manual Log-in/Log-out CLU Connection Before you begin, be sure the null modem cable is connected between the Host PC and VTrak, and that both machines are booted and running. Start your PC’s terminal emulation program. Press Enter once to launch the CLU.
Page 113: Controller Management
• Reboot (page 111) View Controller Information Press 1 to view controller information. The result looks like this: ---------------Controller information--------------- Product: VTrak 15100 Controller Serial Number: N300A0390009 Controller Label: Promise SATA Firmware Revision: 01.00.0000.04 Hardware Revision: 0.1.0.1 SEP Revision: 0.10 Management Port IP Address: 192.168.10.203...
Page 114: Modify Scsi Channel Tid
VTrak 15100 User Manual Modify SCSI Channel TID Use this function to change or add Target IDs. The TIDs you enter will overwrite your previous selection. ***************Modify SCSI Channel TID************** SCSI Channel # TIDs ------------------------------------ ------------------------------------ Please select the SCSI channel(1-2) Press R to return after finished>1...
Page 115: Configure Management Port Ip Address
Chapter 5: Management with the CLU Configure management port IP address Use this function to specify or change the VTrak’s IP address. --------Configure management port IP address-------- Current management port IP Address: 0.0.0.0 Want to modify management port IP address(y/n)?>y Please enter the new management port IP address>192.168.10.123 New management port IP address is 192.168.10.123 Configure TFTP server IP address...
Page 116: Modify Date And Time
VTrak 15100 User Manual Modify date and time Use this function to change VTrak’s date and time settings. ----------------Modify Date & Time----------------- Current Date: 2003-10-3 Current Time: 12:28:35 Want to modify date(y/n)?>y Please enter the new year>2003 Please enter the new month>10 Please enter the new day>3...
Page 117: Enclosure Management
Chapter 5: Management with the CLU Enclosure management Press 3 to access Enclosure management. The following menu appears: ---------------------------------------------------- Enclsoure management 1. Fan Speed 2. Buzzer 3. Temperature 4. Voltage 5. Battery R. Return to previous menu Fan Speed Use this function to monitor fan speed. Fans 1 and 2 are on the power supplies turn at and turn 4500 ±...
Page 118: Temperature
VTrak 15100 User Manual Temperature Use this function to monitor temperatures inside the VTrak. Normal temperature is 44°C (110°F) or below. Lower readings indicate trouble. *********************Temperature******************** Temperature # Celsius Fahrenheit ------------------------------------------- Voltage Use this function to monitor voltages inside the VTrak. Normal voltages are: •...
Page 119: Firmware Update
Verify the VTrak’s IP address Verify TFTP server’s IP address. Specify the name of the image file. Obtain the image file name from Promise Technology when the time arrives to upgrade your firmware. Firmware update menu: Current management port IP address: 192.168.10.123 If management port IP address is incorrect, you will be unable to download the firmware image from TFTP server.
Page 120: Disk Management
VTrak 15100 User Manual Disk Management • View disk assignment (below) • View disk parameters (below) • Disk operation (page 113) View disk assignment Press 1 to view the logical drive assignments of each disk drive. If a disk drive indicates Free, it is not assigned to a disk drive.
Page 121: Disk Operation
Chapter 5: Management with the CLU Disk operation Press 3 to access disk drive operations. The following menu appears: ---------------------------------------------------- Disk operation 1. Blink disk led 2. Enable/Disable disk write cache 3. Wipe out boot sector 4. Wipe out reserved sector Blink disk led Use this function to identify the drive carrier of a specific disk drive.
Page 122: Wipe Out Boot Sector
VTrak 15100 User Manual Wipe out boot sector Use this function to wipe out (erase) the boot sector of the selected disk drive. First you select the disk(s). Then you confirm the action. *******************Disk Selection******************* Disk Id Name Size --------------------------------------------------------------...
Page 123: Logical Drive Management
Chapter 5: Management with the CLU Logical Drive Management • View Logical Drive information (below) • Logical Drive auto creation (below) • Create new Logical Drive (page 116) • Delete Logical Drive (page 117) • Modify Logical Drive parameters (page 118) •...
Page 124: Create New Logical Drive
VTrak 15100 User Manual SMART check: enabled Initialization: full initialization enabled Create Logical Drive with the above settings now(y/n)?> Create new Logical Drive Press 3 to create a logical drive manually. Use this option when you want to specify all of the parameters of your logical drive.
Page 125: Delete Logical Drive
Chapter 5: Management with the CLU Please enter RAID mode(0,1,3,5)>5 Stripe block size(4, 8, 16, 32 or 64) in KB?>64 Please enter the Logical Drive name>df Enable initialization(y/n)?>y Full or quick initialization(f/q)?>f Full initialization enabled Logical Drive creation information: Name: df Number of disks: 3 RAID mode: RAID 5 Stripe block size: 64KB...
Page 126: Modify Logical Drive Parameters
VTrak 15100 User Manual Modify Logical Drive parameters Press 5 to access the Modify Logical Drive parameters menu. --------------Modify Logical Drive Parameters--------------- 1. SCSI assignment 2. Cache policy 3. Retry count 4. Enable/Disable SMART of Logical Drive's member disks 5. Logical Drive name 6.
Page 127 Chapter 5: Management with the CLU Normally, every Logical Drive is assigned to both VTrak channels. However, you can hide a Logical Drive from one of the SCSI channels, making it invisible and inaccessable. To hide a Logical Drive, set its LUN to 255.
Page 128: Cache Policy
VTrak 15100 User Manual Cache policy Use this function to switch between a write back and write through cache setting for the logical drive. See Chapter 7 for an explanation of cache policy. *******Modify Logical Drive Cache Write Policy****** Logical Drive Name...
Page 129: Enable/Disable Smart Of Logical Drive's Member Disks
Chapter 5: Management with the CLU Enable/Disable SMART of Logical Drive's member disks Use this function to enable or disable the SMART setting on all the disk drives belonging to a logical drive. *****************Modify SMART check***************** Logical Drive Name SMART Check --------------------------------------------------------------- enabled Select the Logical Drive to modify SMART check option...
Page 130: Rebuilding/Migration/Synchronization Priority
VTrak 15100 User Manual Rebuilding/migration/synchronization priority Use this feature to change the priorities for rebuilding, migration and synchronization functions. A high setting allocates more system resources to the selected function and fewer to read/write operations. This choice results in somewhat slower read/write operations to and from the logical drive.
Page 131: Hot Spare Policy
Chapter 5: Management with the CLU Hot Spare Policy Use this function to designate a hot spare drive. Global means any logical drive in need of a hot spare can use this one. Dedicated means that only the designated logical drive can use this hot spare. Note that a hot spare drive appears as Free under View disk assignment.
Page 132: Automatic Rebuilding Option
VTrak 15100 User Manual Automatic rebuilding option Use this feature to enable or disable automatic rebuliding on each logical drive. If you want to provide a hot spare drive for your logical drive to rebuild, go to Hot spare policy (above).
Page 133: Abort / Skip When Media Error Detected
Chapter 5: Management with the CLU Abort / Skip when media error detected Use this feature to set the policy for what the VTrak controller should do when it encounters a media error on a disk drive during synchronization. Abort means the synchronization process stops.
Page 134 VTrak 15100 User Manual ****************Migrate Logical Drive*************** Logical Drive Name Mode Size ----------------------------------------------------------- degdg RAID0 71 GB Please select the Logical Drive to migrate Press R to return after finished>1 *******************Disk Selection******************* Disk Id Name Size ------------------------------------------------------------- WDC WD360GD-00FNA0 36 GB...
Page 135: Synchronize Logical Drive
Chapter 5: Management with the CLU Synchronize Logical Drive Use this feature to synchronize your logical drives. Synchronization is a routine maintenance procedure for fault-tolerant logical drives (those with redundancy) that ensures all the data matches exactly. **************Synchronize Logical Drive************* Logical Drive Name Mode Size...
Page 136: Stop Redundancy Check
VTrak 15100 User Manual Stop Redundancy check Use this feature to stop a redundancy check that is currently in progress. ********Stop Logical Drive Redundancy Check******** Logical Drive Name Mode Size ------------------------------------------------------------------------ dggd RAID5 143 GB Select the Logical Drive to stop redundancy check Press R to return after finished>1...
Page 137: Chapter 6: Maintenance
Chapter 6: Maintenance • Firmware Update (page 130) • Replace Power Supply (page 131) • Replace Fan (page 132) • Replace Cache Battery (page 137) • Replace SEP (page 139) • Replace RAID Controller (page 140) This Chapter covers the maintenance procedures for VTrak. The power supplies, cooling unit fans and the cache battery are hot-swappable field-replaceable components.
Page 138: Firmware Update
VTrak 15100 User Manual Firmware Update Use the CLU to update VTrak’s firmware. Obtain the firmware update image file from Promise Technology. Be sure the VTrak and Host/RAID PC are running. Start your PC’s terminal emulation program Press Enter once to launch the CLU.
Page 139: Replace Power Supply
Chapter 6: Maintenance Replace Power Supply The power supply and its fan are replaced as one unit. There are no individually serviceable parts. No tools are required for this procedure. To remove the power supply, do the following: Verify that the power supply LED is amber or red. Switch off the power.
Page 140: Replace Fan
VTrak 15100 User Manual Replace Fan The fans in the cooling units are replaced as individual parts. There are two fans in each cooling unit. No tools are required for this procedure. Battery Fan 1 Fan 2 To replace a fan, do the following: Verify that the fan LED is amber or red and note whether it is Fan 1 or 2 (above).
Page 141 Chapter 6: Maintenance Pull the cooling unit out of the VTrak enclosure. An example of a VTrak cooling unit appears below. To open the cooling unit, do the following: Disconnect Loosen the the battery thumbscrew (if present) If there is a battery on the cooling unit, disconnect the battery connector (above).
Page 142 VTrak 15100 User Manual Loosen the thumbscrew (above). A retainer keeps the thumbscrew in place. Grasp the top and bottom sections of the cooling unit with your hands as shown above. Hold the lower section and pull the upper section to the right.
Page 143 Chapter 6: Maintenance Separate the cooling unit section to access the fans. Fan 2 Fan 1 The upper fan is Fan 1, the lower fan is Fan 2. From the LEDs on the cooling unit (see the diagram on page 132), you know which fan to replace. Lift the fan off the mounting pins and detach the electrical connector.
Page 144 VTrak 15100 User Manual Be sure you set the fan on the mounting pins, as shown above. Be sure the fans point outward, towards the handle (above). Place the top section of the cooling unit onto the bottom section and slide the top lock it in place.
Page 145: Replace Cache Battery
Chapter 6: Maintenance Replace Cache Battery The cache battery is located in the left cooling unit. The battery is replaced as an individual part. No tools are required for this procedure. To replace a fan, do the following: Verify that the fan LED is amber or red and note whether it is Fan 1 or 2. See Figure 2.
Page 146 VTrak 15100 User Manual Detach the Lift the battery out connector of the bracket Detach the connector and lift the battery out of the bracket (above). Place a new battery into the bracket and attach the connector. Carefully slide the cooling unit into the enclosure.
Page 147: Replace Sep
Chapter 6: Maintenance Replace SEP The Storage Enclosure Processor (SEP) manages the fans, audible alarm and battery, and monitors system voltages and cooling functions. No tools are required for this procedure. Important Do not replace the SEP based on LED colors alone. Only replace the SEP when directed to do so by Promise Technical Support.
Page 148: Replace Raid Controller
VTrak 15100 User Manual Replace RAID Controller The RAID Controller monitors and manages the logical drives. When this controller is replaced, all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives.
Page 149: Chapter 7: Technology Background
Chapter 7: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 149) • Choosing Stripe Block Size (page 152) • Gigabyte Boundary (page 152) • Initialization (page 152) • Hot Spare Drive (page 153) • Partition and Format Logical Drive (page 153) •...
Page 150: Raid 0 - Striping
VTrak 15100 User Manual RAID 0 – Striping When a disk logical drive is striped, the read and write blocks of data are interleaved between the sectors of multiple disk drives. Performance is increased, since the workload is balanced between drives or “members” that form the logical drive.
Page 151: Raid 1 - Mirroring
Chapter 7: Technology Background RAID 1 – Mirroring When a logical drive is mirrored, identical data is written to a pair of disk drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner.
Page 152: Raid 3 - Block Striping With Dedicated Parity
VTrak 15100 User Manual RAID 3 – Block Striping with Dedicated Parity RAID level 3 organizes data across the disk drives of the logical drive, and stores parity information on to a disk drive dedicated to this purpose. This organization allows increased performance by accessing multiple disk drives simultaneously for each operation, as well as fault tolerance by providing parity data.
Page 153: Raid 5 - Block Striping With Distributed Parity
Chapter 7: Technology Background RAID 5 – Block Striping with Distributed Parity RAID 5 is similar to RAID 3 as described above except that the parity data is distributed across the disk drives along with the data blocks. In each case, the parity data is stored on a different disk than its corresponding data block.
Page 154: Raid 10 - Mirroring / Striping
VTrak 15100 User Manual RAID 10 – Mirroring / Striping Mirroring/Striping combines both of the RAID 0 and RAID 1 logical drive types. It can increase performance by reading and writing data in parallel while protecting data with duplication. At least four disk drives are needed for RAID 10 to be installed.
Page 155: Raid 50 - Striping Of Distributed Parity Logical Drives
Chapter 7: Technology Background RAID 50 – Striping of Distributed Parity Logical Drives RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance and supports larger volume sizes.
Page 156: Jbod - Single Drive
VTrak 15100 User Manual JBOD – Single Drive An alternative to RAID, Just a Bunch of Disks (JBOD) capacity is equal to the sum of all drives in the group, even if the drives are of different sizes. JBOD appears in the User Interface as one or more individual drives. There are no performance or fault tolerance features.
Page 157: Choosing A Raid Level
Chapter 7: Technology Background Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your VTrak logical drive. The following discussion summarizes some advantages, disadvantages and applications for each choice. RAID 0 Advantages Disadvantages Implements a striped disk logical drive, Not a true RAID because it is not fault- the data is broken down into blocks and...
Page 158: Raid 3
VTrak 15100 User Manual RAID 3 Advantages Disadvantages High Read data transfer rate Parity drive can become bottleneck if a lot of data is being written to the logical Disk failure has an insignificant impact drive on throughput Recommended Applications for RAID 3 •...
Page 159: Raid 50
Chapter 7: Technology Background RAID 50 Advantages Disadvantages High Read data transaction rate Higher disk overhead than RAID 5 Medium Write data transaction rate Good aggregate transfer rate High reliability Supports large volume sizes Recommended Applications for RAID 50 • File and Application servers •...
Page 160: Choosing Stripe Block Size
VTrak 15100 User Manual Choosing Stripe Block Size The stripe block size value can be set to 4KB, 8KB, 16KB, 32KB, and 64KB. 64 KB is the default. This selection will directly affect performance. There are two issues to consider when selecting the stripe block size.
Page 161: Hot Spare Drive(S)
Chapter 7: Technology Background Hot Spare Drive(s) A hot spare is a disk drive that is connected to the logical drive system but is not assigned as a member of the logical drive. In the event of the failure of a drive within a functioning fault tolerant logical drive, the hot spare is activated as a member of the logical drive to replace a drive that has failed.
Page 162: Cache Settings
VTrak 15100 User Manual Cache Settings There is a data cache on the VTrak controller and another one on each disk drive. A cache holds data in volatile memory during RAID management and data transfer activity. The right combination of cache settings for your needs can improve VTrak’s efficiency and performance.
Page 163: Chapter 8: Troubleshooting
Chapter 8: Troubleshooting • VTrak is Beeping (below) • CLU Reports a Problem (below) • WebPAM PRO Reports a Problem (page 156) • LEDs Display Amber or Red (page 157) • Event Notification (page 160) • Critical & Offline Logical Drives (page 164) •...
Page 164: Webpam Pro Reports A Problem
VTrak 15100 User Manual WebPAM PRO Reports a Problem The fastest way to spot problems in WebPAM PRO is to look for the red circles in Tree View. In the example above, follow the trail of red circles from Host to Controller to Disk View to Disk Drive and to the Logical Drive.
Page 165: Leds Display Amber Or Red
Chapter 8: Troubleshooting LEDs Display Amber or Red Front Panel When the VTrak is functioning normally, the Controller Activity LED blinks green once per second while the other LEDs remain on continuously. The SCSI LEDs display green if there is a connection on that channel. Logical Drive SCSI-1 SCSI-2...
Page 166: Drive Carriers
VTrak 15100 User Manual Drive Carriers There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive. Power/ Disk Status Activity Figure 5. VTrak Disk Carrier LEDs.
Page 167 Figure 6. LEDs on the back of VTrak. Under normal conditions, the power supply, battery and fan LEDs should display green. Note that on VTrak 15100, the left cooling unit houses a cache-backup battery but the right unit does not.
Page 168: Event Notification
VTrak 15100 User Manual Event Notification When you select Event Notification, WebPAM PRO sends popup and/or email messages regarding its status. The messages you see depend on your notification selection (see Chapter 4) and what is currently happening in the VTrak.
Page 169 Chapter 8: Troubleshooting Disk Plugged In A disk drive has been plugged into the enclosure. Normal. Disk Access Retry Watch this disk drive. If problems persist, power down the system, remove and test the drive. Replace the drive as needed. Disk CRC Error Identify the disk drive involved.
Page 170 VTrak 15100 User Manual Logical Drive Rebuild User aborted Rebuild. Normal. Stopped Logical Drive Synchronization begun. This can happen Synchronization Start automatically depending on Controller settings. Normal. Logical Drive Synchronization finished. Normal. Synchronization Completed Logical Drive User aborted Synchronization. Normal.
Page 171 Chapter 8: Troubleshooting Enclosure Over Click on Enclosure1 in WebPAM to identify location of Temperature overheat condition. Verify that there is ample space around the enclosure. Check that all fans are running and airflow is not obstructed. Correct any problems. Enclosure Fan Stop Click on Enclosure1 in WebPAM to identify failed fan.
Page 172: Critical & Offline Logical Drives
VTrak 15100 User Manual Critical & Offline Logical Drives A fault-tolerant logical drive—RAID 1, 3, 5, 10 and 50—goes critical when a drive is removed or fails. Due to the fault tolerance of the logical drive, the data is still available and online.
Page 173: With A Hot Spare Drive
Chapter 8: Troubleshooting With a Hot Spare Drive If the logical drive rebuilds itself using the hot spare: Replace the failed drive. Check the automatic rebuild and hot spare policy to be sure your logical drive(s) recognize(s) the new drive as a hot spare. Without a Hot Spare Drive If the same disk drive fails again after rebuilding, remove and test the drive.
Page 174: Connection Problems
VTrak 15100 User Manual Connection Problems When you install your Promise product following the instructions in the Quick Start Guide and User Manual, you should have little trouble getting your equipment to work the first time. But connection problems can arise that are not the User's or Installer's fault.
Page 175: Serial Connections
Chapter 8: Troubleshooting Serial Connections Promise products use a serial connection for a command line utility (CLU). Normally, users prefer WebPAM because of its graphic user interface. But the CLU can do most of the same jobs. And it will work when your SCSI chain or network connection is down.
Page 176 VTrak 15100 User Manual...
Page 177: Chapter 9: Support
68-pin VHDCI external connection, you can use it with VTrak. If your SCSI card has a 68-pin HD external connector, you can purchase an optional 68-pin HDCI to 68-pin VHDCI SCSI cable from Promise Technology. Will I get maximum performance using my current 80 MB/s SCSI card? Do I...
Page 178 How do I learn more about configuring and using my VTrak? Reead to this VTrak 15100 User Manual. It contains detailed information regarding configuration, troubleshooting and maintenance of your VTrak. Why does VTrak come with a Command Line Utility? First, to assign your VTrak an IP address in order for the WebPAM PRO management software to connect to it.
Page 179 On the front of VTrak, the logical drive LED turns amber and an audible alarm sounds. This condition is described in Chapter 4 of the VTrak User Manual on the Software CD. Where can I find help to set up the VTrak? Contact Promise Technology Technical Support. See the next page.
Page 180: Contacting Technical Support
VTrak 15100 User Manual Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Page 181 Attention: Technical Support Phone Technical Support +31 (0) 40 235 2600 8:30-5:00pm The Netherlands Time If you wish to write us for Promise Technology Europe B.V. support: Attn: Technical Support Luchthavenweg 81-125 5657 EA Eindhoven, The Netherlands Pacific Rim Sales Office E-mail Support support@promise.com.tw...
Page 182: Limited Warranty
VTrak 15100 User Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications; the product will be free from defects in material and workmanship under normal use and service.
Page 183: Returning Product For Repair
Chapter 7: Technology Background No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...
Page 184 VTrak 15100 User Manual The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA (Return Merchandise Authorization) number. Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to:...
Page 185: Appendix A: Serial Connector Pinout
Appendix A: Serial Connector Pinout Below is the pinout diagram for the DB-9 serial connector on all VTraks. The diagrams represent the connector as you see it looking at the back of the VTrak. Signal — 1 2 3 4 5 —...
Page 186 VTrak 15100 User Manual...
Page 187: Index
Index buzzer configure IP address Abort/Skip media error configure TFTP server IP ad- About This Manual dress Access a Host 47, 104 connection Activity progress monitor create new logical drive Advanced Logical Drive Operation delete logical drive enable/disable disk write cache Architectural Description of VTrak 55, 103, 155 Audible alarm...
Page 188 VTrak 15100 User Manual Command Line Utility, purpose Disk drives Connection install Ethernet Disk Information view 24, 103, 158 network Disk Status LED power 18, 19, 20 SCSI serial Email Alert Notification, set up Connection problems email messages, meaning Connections...
Page 189 Index 90, 164 Critical status 89, 123 dedicated hot spare 41, 86 Initialization 98, 117 delete Initialization, choices hide from SCSI channel Internet Browser hot spare drive Internet connection initialization IP Address LUN setting 25, 45, 78, 107 assign 93, 125 migrate Offline status partition and format...
Page 190 VTrak 15100 User Manual PATA disk drive Redundant Array of Independent install Disks set jumpers Replace Pinout, serial connector battery Power connection cooling units Power LED enclosure processor Power requirements fans Power supply, replace power supply 24, 103, 158 Power/Activity LED...
Page 191 Index Serial connection problems VTrak Setup Serial connector, pinout SMART check, enable WebPAM PRO Specifications 25, 28 static IP address 53, 101, 157 Status Indicators warning messages, meaning Storage Enclosure Processor Warranty Stripe Block Size, choices WebPAM PRO Synchronization access a Host 89, 122 Synchronization priority access host...
Page 192 VTrak 15100 User Manual 46, 58 logout SMART check migrate logical drive synchronize logical drive rebuild logical drive Target ID 35, 56 Regular Connection temperature reports problem uninstall 36, 56 Secure Connection user permissions Security Option user rights set migration priority...

Promise Technology VTRAK 15100 User Manual

Chapter 1: Introduction

Chapter 2: Installation

Chapter 3: Setup

Chapter 4: Management with Webpam PRO

Chapter 5: Management with the CLU

Chapter 6: Maintenance

Chapter 7: Technology Background

Chapter 8: Troubleshooting

Chapter 9: Support

Appendix A: Serial Connector Pinout

Index

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Summary of Contents for Promise Technology VTRAK 15100