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Promise Technology ConnectStor II User Manual

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  • Page 1 User’s Guide...

  • Page 2: Important Data Protection Information

    Copyright Copyright by Promise Technology, Inc. (“Promise”), 2001. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respective holders. Important data protection information You should back up all data before installing any drive controller or storage peripheral.

  • Page 3: Radio Frequency Interference Statement

    Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult Promise Technology, Inc. or an experienced radio/TV technician for help. This device complies with Part 5 of the FCC Rules. Operation is subject to the...

  • Page 4: Table Of Contents

    Getting Started _____________________________________ 5 Necessary Equipment for Installation ______________________5 Unpacking ConnectStor II _______________________________7 Installing Hard Drives __________________________________8 Hooking Up ConnectStor II Hardware ___________________11 Install the Mounting Feet___________________________________11 Connect the Network Cable _________________________________11 Connect the Power Cord ___________________________________12 Power Switch ____________________________________________12...
  • Page 5 Viewing Current RAID Array Status__________________________44 Viewing Physical Drive Status_______________________________44 Selecting Another RAID Level ______________________________46 Halt / Reboot ConnectStor II ___________________________47 Halting ConnectStor II_____________________________________47 Remotely Rebooting ConnectStor II __________________________47 Advanced Configuration Commands _____________________48 Updating System _________________________________________48 Restoring ConnectStor II to Default Settings ___________________49...
  • Page 6 Using ConnectStor II's Front Panel Display________________57 Power Status LED Messages ________________________________57 General Troubleshooting Issues _________________________60 TCP/IP Is Not Enabled in Windows 95/98/ME __________________60 Cannot Find Workgroups in Windows 95/98/Me ________________60 Cannot See ConnectStor II Over Network______________________61 Cannot Find ConnectStor II in Network Neighborhood ___________61...
  • Page 7 Standard Conventions Common identifiers: ↵ - Press the Enter key [Key] - Press the key(s) shown within the brackets NOTE: Supplementary material containing important information Screen messages: Type of text Display Normal Looks like this Messages appearing on Messages appearing on screen screen Typed commands or text “Text that you type”...

  • Page 9: Introduction

    Best of all, you can easily manage and configure ConnectStor II from most major web-based browsers (see Specifications). The password-protected management utility lets users and/or network administrators customize ConnectStor II for direct connection to UNIX (NFS), HTTP, and SMB/CIFS (Windows) network protocols and includes a full suite of reporting and monitoring tools.

  • Page 10: Key Features

    • Supports popular network protocols: TCP/IP, NFS, SMB/CIFS Configuration & Monitoring • Easy setup and monitoring of ConnectStor II unit via web browser (requires MS Internet Explorer 5 or higher, Netscape Navigator 4 or higher) • IPassign™ utility to manually assign IP address IF network does not...

  • Page 11: Specifications

    Chapter 1 Specifications Interface • Fits most 3.5” form factor Ultra ATA hard disk drives (ConnectStor II model may or may not include installed hard drives) • Standard ATA/IDE interface • Built-in power, network activity, and drive activity LEDs Enclosure •...
  • Page 12 ConnectStor II Chapter 1 NOTES - 4 -...

  • Page 13: Getting Started

    Map individual PCs to ConnectStor II unit • Begin saving and retrieving files to ConnectStor II Necessary Equipment for Installation You will need the following items before you can install and use your ConnectStor II network attached storage system: • A 10Base-T/100Base-TX Ethernet network.
  • Page 14 “PTICS2XXYYZZ” where the last six numerals "XXYYZZ" represent part of the Ethernet Address that is factory-assigned to each ConnectStor II unit. You can find the Ethernet Address on the back of the ConnectStor II unit. Its format is 00-01-55-XX-YY-ZZ. - 6 -...

  • Page 15: Unpacking Connectstor Ii

    Please take a moment to visit the Promise website (www.promise.com/warranty) for online registration of your ConnectStor II. NOTE: ConnectStor II, like every other type of PC, is subject to static electricity. Be sure that you are properly grounded (Promise recommends that you wear an anti- static strap, or place a free hand on a grounded object), before installing.

  • Page 16: Installing Hard Drives

    Chapter 2 Installing Hard Drives ConnectStor II is designed for rapid user installation of two (or one) unformatted Ultra ATA/100 hard drives. Check each drive to insure that they are jumpered correctly as "master" or "single" drive (see manufacturer's instructions and/or directions label on drive).
  • Page 17 ConnectStor II Chapter 2 Unscrew and remove the drive mounting tray from the ConnectStor II chassis as shown below: Top of ConnectStor II Unit Disk 2 Disk 1 Bottom of ConnectStor II Unit - 9 -...
  • Page 18 Replace the cover to your ConnectStor II unit and replace screws. Power on ConnectStor II. The first time the unit powers on with new drive(s), ConnectStor II will recognize the presence of the unformatted drive(s). ConnectStor II will then proceed to format the drive(s) and create the default RAID 0 array if there is only 1 drive, or Raid 1 array if there are 2 drives.

  • Page 19: Hooking Up Connectstor Ii Hardware

    Connect the Network Cable Connect one end of the (supplied) network cable to the Ethernet connector located on the back of the ConnectStor II unit. Connect the other end of the network cable to a network hub. - 11 -...

  • Page 20: Connect The Power Cord

    Connect the Power Cord Connect one end of the power cord to the AC Power connector located on the back of the ConnectStor II unit. Connect the other end of the power cable to a power source or uninterruptible power supply.

  • Page 21: Configuring Connectstor Ii Ip Address

    IPassign will display the message “Start Searching …” while it searches across your network for the ConnectStor II unit (default IP address of 0.0.0.0). IPassign displays the ConnectStor II dialog box when it finds the ConnectStor II unit (as shown below).
  • Page 22 ConnectStor II Chapter 2 address to your ConnectStor II unit (see Network settings on page 19). IPassign will display the message "Assign IP is done!”, to confirm (as below). Click the OK button. IPassign redisplays all IP address information (see below). Click the Exit command to close the program.

  • Page 23: Configuring Connectstor Ii

    Chapter 3 Configuring ConnectStor II This section is designed to guide you in connecting to and using ConnectStor II's built-in, browser-based Configuration utility. Generally this utility will be used by a network administrator or individual responsible for customizing ConnectStor II's default internal file system and user rights settings for saving and retrieving files.

  • Page 24: Logging In

    (Internet Explorer v.5.0 or later, or Netscape Navigator 4.0 or later). In the address bar of your browser, input the following: http://x.x.x.x/admin/ where x.x.x.x is the IP address assigned to ConnectStor II as described in the previous chapter Strike the [Enter] key.

  • Page 25: About Connectstor Ii's Configuration Menu

    The Configuration Utility is divided into three main panels. The top panel simply identifies the unit. Clicking the Promise Technology, Inc. logo links the user to the www.promise.com website. The side panel to the left contains the selection menu that accesses the different...
  • Page 26 ConnectStor II Chapter 3 Halt/Reboot: lets supervisor halt or reboot operation of ConnectStor II unit Advanced: lets supervisor update internal operating system software or return system to default settings Exit: logs user/supervisor out of Configuration utility and returns to logon window.

  • Page 27: Changing Or Viewing System Settings

    The default selection under System Settings is "Network Settings" and displays the following screen in the information panel: You would change these settings if configuring ConnectStor II for use by a specific department or workgroup that operates within a larger local area network. The numbers shown above are merely examples.
  • Page 28 ConnectStor II Chapter 3 Server Name: allows the user to change the network name of the device as it appears on the network Server Description: allows user to provide a brief description of the unit and content it may contain (i.e. Accounting Data Server)

  • Page 29: Changing Date/Time Settings

    Chapter 3 Changing Date/Time Settings For purposes of tracking ConnectStor II statistics such as uptime and events, the unit uses an internal clock. After selecting Date/Time Change from the Configuration side menu, the following will appear in the main information panel:...
  • Page 30 ConnectStor II Chapter 3 Select the Time zone and enter the Date desired Click the Submit button to save your changes. A confirmation window will appear. Click OK button or Cancel button. NOTE: You may click the Return to Date/Time Change button at any time without modifying the entries.

  • Page 31: Configuring Ups Support

    Configuring UPS Support Clicking the UPS Options heading from the Configuration Menu will display the current UPS setting for your ConnectStor II. The unit will recognize the use of an APC-compatible uninterruptible power supply in its internal operating system. Note that the default for this setting is Disabled as shown below in the information panel.

  • Page 32: Configuring E-Mail Notification Options

    Chapter 3 Configuring E-Mail Notification Options Your ConnectStor II unit can send event notification messages to a designated email address (typically the network administrator). Notification events include drive fail, low fan speed, high temp., UPS power consuming, etc... The default is Disable as...
  • Page 33 ConnectStor II Chapter 3 Clicking OK reveals screen below that verifies the new settings: Click the Send Test E-Mail Notice button to send a test notice to the designated address. A pop-up window will appear indicating the test e-mail has been sent.

  • Page 34: Changing Ip Address Assignment Mode

    IP address for your network. It is possible to keep that address or to assign new addresses each time ConnectStor II is booted up. To change the way that ConnectStor II is assigned an IP address, choose IP Assignment from the Configuration System submenu.
  • Page 35 ConnectStor II Chapter 3 Setting Static IP Address Assignment You may choose to have ConnectStor II use one specific IP address, also known as a "Static IP address". NOTE: Make sure network IP settings are accurate if choosing the Static IP Address option. Otherwise you may be unable to access ConnectStor II via a TCP/IP (Internet) connection.

  • Page 36: Changing Language Setting

    Chapter 3 Changing Language Setting ConnectStor II supports the use of file and folder names in a variety of world language character sets. The default language set chosen by ConnectStor II is "850- Western European." ConnectStor II allows supervisor to change this setting in...

  • Page 37: Viewing Operating Status

    ConnectStor II Chapter 3 Viewing Operating Status The user/supervisor can remotely view real-time operating status of ConnectStor II's hardware status, including CPU temperature, hard drive temperature, CPU and system fan status, and RAID status. Clicking on Operating Status selection from Configuration Menu will display...

  • Page 38: User Options

    ConnectStor II Chapter 3 User Options This Configuration Menu selection allows the user/supervisor to configure individual user access permissions for ConnectStor II. Clicking on User Options from the Configuration Menu will exhibit the following selections: User Options Current Users Create User...

  • Page 39: Creating A User

    ConnectStor II Chapter 3 Creating a User Clicking on the Create User selection from the User Options submenu will display the following screen in the information panel: Assign a user name and password for each new user. Confirm the password by retyping it in the Confirm Password box.

  • Page 40: Modifying A User

    ConnectStor II Chapter 3 Modifying a User Once you have created users, you may later wish to modify individual settings for storage capacity and user passwords. Perform the following steps: Clicking on the Modify User selection from the User Options submenu will display the following table will appear in the information panel: From the table, select the user you wish to modify and click the "Modify"...
  • Page 41 ConnectStor II Chapter 3 Checking the Change Password box will bring up a password confirmation window below: Enter new password and retype in the "confirm new password box". Click the Modify button to make changes or Reset button. The Modify Users table will immediately be displayed.

  • Page 42: Deleting A User

    ConnectStor II Chapter 3 Deleting a User Clicking on the Delete User selection from the User Options submenu will display the following table in the information panel: From the table, select the user you wish to delete and click the "Delete"...

  • Page 43: File Sharing

    ConnectStor II hard drive array. Modify Folder: permits changing the access rights for a previously-created folder. Delete Folder: removes a defined folder and its data from the ConnectStor II listing. Viewing Current Shared Folders Clicking on Current Folders from the File Sharing submenu will display a...

  • Page 44: Creating A New Shared Folder

    ConnectStor II Chapter 3 Creating a New Shared Folder Clicking on the Create Folder selection from the File Sharing submenu will display the following screen in the information panel: Fill in a name of the Shared Folder (required) and Description (if desired).

  • Page 45: Modifying Shared Folder Properties

    ConnectStor II Chapter 3 Modifying Shared Folder Properties Once you have created one or several data folders, you may later wish to modify individual settings for security permission and/or valid user listing. Perform the following steps: Clicking on the Modify Folder selection from the File Sharing submenu will display the following table in the information panel: From the table, select the folder you wish to modify and click the "Modify"...

  • Page 46: Deleting An Existing Shared Folder

    ConnectStor II Chapter 3 Deleting an Existing Shared Folder Clicking on the Delete Folder selection from the File Sharing submenu will display the following table in the information panel: From the table, select the folder you wish to delete and click the "Delete"...

  • Page 47: Unix (Nfs) Settings

    Create: permits the supervisor to designate new or additional Export IP address and Host Name of network UNIX/Linux server(s) so attached UNIX/Linux clients can access data and storage capacity contained on the ConnectStor II unit Delete: permits the supervisor to delete one or all Export IP addresses of...

  • Page 48: Creating New Unix/Linux Server Settings

    ConnectStor II Chapter 3 Creating New UNIX/Linux Server Settings Connect to the ConnectStor II unit from a major Internet browser. Type in the IP address and password. Once connected, click on Create from the UNIX (NFS) submenu selection. The following screen will appear in the main information panel: Enter the Export IP address and Host Name of each UNIX/Linux-based server that you wish ConnectStor II to support on your network.

  • Page 49: Password Server Options

    ConnectStor II can support use of a dedicated network server that manages and authenticates user passwords and permissions. This provides the same level of protection for data residing on the ConnectStor II unit as other critical resources on the network. In addition, this can save valuable time since the passwords already exist elsewhere in the system.
  • Page 50 ConnectStor II Chapter 3 Click the Submit button or Reset. A confirmation window will appear. Click OK or Cancel. A confirmation page will appear indicating the change was successful as shown below. Click Return to Password Server button to continue.

  • Page 51: Raid Options

    RAID Options This selection from the main Configuration menu allows the user/supervisor to view the current status and RAID level of your ConnectStor II unit or to change the RAID configuration. Clicking on RAID Options will reveal the following menu:...

  • Page 52: Viewing Current Raid Array Status

    The Drive Status panel identifies drive model, status (online or offline), physical capacity of drive, IDE channel information for drive, physical mapping of drive by ConnectStor II, and the type of drive timing (for example, UDMA Mode 5 is an Ultra ATA 100 drive type).
  • Page 53 ConnectStor II Chapter 3 Click on the paired drive array to return to the Array Status window. - 45 -...

  • Page 54: Selecting Another Raid Level

    ConnectStor II Chapter 3 Selecting Another RAID Level The default RAID level for ConnectStor II containing two drives is RAID 1 mirroring for protecting data in case one drive fails. You may choose to change this to RAID 0 striping.

  • Page 55: Halt / Reboot Connectstor Ii

    ConnectStor II Chapter 3 Halt / Reboot ConnectStor II The user/supervisor may need to take ConnectStor II offline temporarily in the case of removing/replacing hard drives or simply reboot the unit due to certain other network issues. Clicking on the Halt/Reboot command from the Configuration side menu will...

  • Page 56: Advanced Configuration Commands

    ConnectStor II update file (visit the technical support section of the www.promise.com website). Copy the file to any available Shared Folder on the ConnectStor II unit Click the "Update System" command from the Advanced Configuration side menu. The following screen will appear: Input the name of the Shared folder and correct file name of the update.

  • Page 57: Restoring Connectstor Ii To Default Settings

    Chapter 3 Restoring ConnectStor II to Default Settings The network administrator may wish to restore the default settings of ConnectStor II. This is necessary, for example, if moving the unit to a new network environment. WARNING: Returning ConnectStor II to Default Settings will DELETE ALL existing data and settings.

  • Page 58: Exit Command

    ConnectStor II Chapter 3 Exit Command Selecting the Exit command from the Configuration side menu will reveal a Logout button. Click the Logout button to end the session and return the user/supervisor to the main login screen. - 50 -...
  • Page 59 ConnectStor II Chapter 3 NOTES - 51 -...

  • Page 60: Using Connectstor Ii

    ConnectStor II storage array. Mapping ConnectStor II to Individual PCs To begin using the ConnectStor II unit for network storage, each user must first map the ConnectStor II unit to their computer. If the user has full read/write/change rights, he/she can then create sub-folders or directories within all areas of ConnectStor II for which the user has access.
  • Page 61 ConnectStor II Chapter 4 The ConnectStor II unit and its location information will appear as shown below: Double-click on ConnectStor II to open the connection. The description of the mapped drive will show “Drive_0. Right click on the displayed drive folder to map each drive (see above).
  • Page 62 ConnectStor II Chapter 4 The following window will appear. Select which available drive letter that ConnectStor II will occupy on your individual computer in the Drive selection box. Enter a description in the "Connect As" box, if desired. NOTE: It is recommended to also check the Reconnect at logon check box.

  • Page 63: Using Connectstor Ii For Storage

    By default, a user has full read/write/change rights to the ConnectStor II. He/she can begin to save data, retrieve or delete data stored on a ConnectStor II drive array just like using any other local or commonly shared network drive.
  • Page 64 ConnectStor II Chapter 4 If the user has access rights to only certain shared folders, the user may save, retrieve, or delete data in those folders only by double-clicking the folder. Optionally, the user may open the folder and create additional sub-folders or directories if they have change rights to the folder.

  • Page 65: Troubleshooting Connectstor Ii

    Troubleshooting ConnectStor II Using ConnectStor II's Front Panel Display The LED lights on the front panel of ConnectStor II provide cues for proper activity of the unit. The front panel includes the following as shown below: Network LED: is Green blinking or off indicating normal activity.
  • Page 66 If the Power Status LED indicates a Disk Error (repeatedly blinks 4x), there might be 2 possible errors: 1) There is no disk is in the ConnectStor II unit. 2) One or both drives in the ConnectStor II unit have failed. Perform the following...
  • Page 67 ConnectStor II Chapter 5 NOTES - 59 -...

  • Page 68: General Troubleshooting Issues

    Chapter 5 General Troubleshooting Issues Please read this section if you are having difficulty with the ConnectStor II installation or configuration. If you still need help, contact technical support at www.promise.com or see Appendix B for worldwide tech support contact information.

  • Page 69: Cannot See Connectstor Ii Over Network

    Look for your ConnectStor II workgroup name. If it is there, double click on your unit’s name, and it should appear. If your ConnectStor II unit is still not there, click on , select Find, then select Computer. Type in your ConnectStor II unit name (default name is ConnectStor).
  • Page 70 ConnectStor II Chapter 5 NOTES - 62 -...
  • Page 71 Appendix A Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for two (2) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
  • Page 72 Appendix A responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product;...
  • Page 73 (408) 452-9163 Attention: Technical Support Phone Technical Support (408) 452-1180 (ext 4) 7:30-5:00pm M-F Pacific Standard Time If you wish to write us for Promise Technology, Inc. support: Attn: Technical Support 1460 Koll Circle, Suite A San Jose, CA 95112 USA...
  • Page 74 Attention: Technical Support Phone Technical Support +31 (0)40 256 9461 8:30-5:00pm The Netherlands Time If you wish to write us for Promise Technology Europe B.V. support: Attn: Technical Support 1European Business Centre, Unit 1.25 Luchthavenweg 81 5657 EA Eindhoven, The Netherlands...
  • Page 75 RMA (Return Merchandise Authorization) number. Return only the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______...
  • Page 76 Appendix C User Responsibilities You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.

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